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Jim Butler Chevrolet

Fenton, MO

4.3
7,762 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,762 reviews

December 17, 2021

Family has been buying vehicles from Jim Butler for years. Wouldn’t trust another dealership with our business. Thank you for providing excellent customer service. More

by JASON.K.EMILY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen Vawter
Dec 20, 2021 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!

December 17, 2021

Appointments for service mean nothing to them. Also received a phone call asking if I was interested in selling my car. I said give it a look and let me know. Never heard back and I even left a follow More

by valerie.rynders
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kayla
Dec 17, 2021 -

Jim Butler Chevrolet responded

Thank you for your feedback. We apologize that your visit didn't live up to your expectations. We also apologize that your appointment time wasn't properly explained to you. Your appointment time is specifically to meet with your service advisor to discuss a game plane for your vehicle while it's in our care, triage if you will. From there your vehicle waits for the next appropriate service tech. We understand that this can be confusing, however, this is the model that works best for the volume of vehicles that we service. We are diligently working to improve on our customer wait times. We are doing things such as hiring additional service tech, building additional service bays, adding shifts and revamping our scheduling procedures. I will pass your kind words to Kayla. I will also have someone reach out to you regarding selling your vehicle. If you have any further questions or concerns please reach out to me directly at toden@jimbutlerchevrolet.com.

Dec 17, 2021 -

valerie.rynders responded

Thank you. No one said when you have an appointment on Wednesday that no one may look at your car until the next Monday. That seems a bit ridiculous. No need to call regarding selling my car as that ship has sailed.

December 17, 2021

Only if it has to be a dealer repair - meaning other mechanics can not get to that part of the car for repairs. More

by ARCHSIGNER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Jim Butler Chevrolet responded

Hello, we're glad to hear you enjoyed your visit. If you're ever in need of more help, please let us know!

December 17, 2021

Great job, everyone that works there is friendly and helpful. They take pride in customer service. More

by tannermurphy15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Jim Butler Chevrolet responded

Hi, we really appreciate your positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2021

I accidentally scraped my tired on a curb, causing a huge gash. I feel very lucky that Andrew in parts was able to find the new tire same day, and the brand I preferred. Just as quickly as the new tire cam More

by sav15helling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Creviston , April Briscuso
Dec 17, 2021 -

Jim Butler Chevrolet responded

Hi there, thank you so much for your positive comments about Jim Butler Chevrolet, INC.! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2021

The service department has knowledgable, reliable staff. The cashiers are friendly. The dealership is clean and offers a comfortable customer area. More

by Teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Johnson
Dec 17, 2021 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

December 16, 2021

This dealership was very helpful when it came to the process of me buying my car. They were also very quick with my application and made the experience very enjoyable. More

by watsonk876
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brett Halbrook, Chris Brinley
Dec 16, 2021 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

December 16, 2021

FUZZ IS OUR CAR GUY!!!! He always makes sure we are taken care of and the employees are always attentive and friendly. This was our third purchase and I am always sending business your way with my clients. T More

by VLASAKJOSEPH64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill "Fuzz" Steinlage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Jim Butler Chevrolet responded

Hi, we are so pleased you enjoyed your visit to Jim Butler Chevrolet, INC.! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please don't hesitate to reach out!

December 16, 2021

everyone is super nice and friendly.they make buying a everyone is super nice and friendly. they make buying a vehicle a good experience highly recommend Jim Butler for anyone looking for a new car More

by ANIPOOH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
Dec 16, 2021 -

Jim Butler Chevrolet responded

Hi there, thank you for taking the time to leave a review for us at Jim Butler Chevrolet, INC.. We're happy we could meet your expectations! We are here with the same great service the next time you need us. We hope to see you soon!

December 16, 2021

They was very kind and very helpful.they really helped us get the car we wanted.and at the payment we wanted I would definitely Recommend this dealership to family and friends. More

by sciaccioc
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wilcox Yorama
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brinley
Dec 16, 2021 -

Jim Butler Chevrolet responded

Congrats on your new purchase! Your wonderful feedback and rating mean a lot to us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

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