Jim Butler Chevrolet

Excellent customer service! We will continue to be loyal customers of Jim Butler! Our salesman, Donnie Reckert, has continuously exceeded our expectations! Thank you The Jim Butler team! customers of Jim Butler! Our salesman, Donnie Reckert, has continuously exceeded our expectations! Thank you The Jim Butler team! More

Made purchasing a vehicle a pleasant experience Salesman was helpful, courteous and knowledgeable. Made the purchase of a new vehicle easy. Will continue to support this dealer whenever possible. Salesman was helpful, courteous and knowledgeable. Made the purchase of a new vehicle easy. Will continue to support this dealer whenever possible. I'm a satisfied customer. More

You had my car for 2 days even though I knew what was wrong with it when I brought it in. It was a known issue with Impala emission system. Although I had a letter stating it would be fixed for free, so wrong with it when I brought it in. It was a known issue with Impala emission system. Although I had a letter stating it would be fixed for free, somehow there was a second thing that needed to be done to clean carbon from system due to this malfunction, and it would cost $170. I approved repair at 9:30 am on second day. I called at 4pm to check on it, and Kayla stated it wouldn't be repaired that day due to mechanic accident that required trip to ER. I stated that I was leaving to go out if town the next morning at 7:30 and would require a rental, and fortunately another mechanic stepped in and finished repair. However, once I arrived, paid and got in my car, the check engine light was still on. David took it back as it was after 6 and mechanics all gone, was unable to clear code so I have to bring it back yet again to figure out was is wrong with it. I usually have great service at Jim Butler but was very displeased with this appt. More

Great Deals We had a great experience shopping for a good used minivan that would work for my brothers disability and fit our budget. The people there are frien We had a great experience shopping for a good used minivan that would work for my brothers disability and fit our budget. The people there are friendly and open, making the buying experience very nice. The minivan we got was just what was needed to get around town with, its in very good shape for a 2014 model. We also liked the 90 day 3000 mile warranty that came with it. More

Very accommodating. I know some can be picky and want what they want but they strive to find you exactly what you’re looking for. It’s very evident that customer service is a top priority at Jim Butler C what they want but they strive to find you exactly what you’re looking for. It’s very evident that customer service is a top priority at Jim Butler Chevrolet. Love my new Chevy!! More

I’d like to thank Tony Palmer for being able to get this job in and Stacy for being able to get the the financing done the Service department been awesome on my 2015 tracks very pleased thanks job in and Stacy for being able to get the the financing done the Service department been awesome on my 2015 tracks very pleased thanks More

good job good sales person fast service , frendly ansewerd all my qeustion did not presure me into buing another veical that i dint want. verey please buy Zack good sales person fast service , frendly ansewerd all my qeustion did not presure me into buing another veical that i dint want. verey please buy Zack. More

Customer service is very good. Had an oil change appointment and everything was on time. Kim was pleasant to work with and stated time expectation up front.. Thank you appointment and everything was on time. Kim was pleasant to work with and stated time expectation up front.. Thank you More

Nobody ever called to tell me what was wrong with my vehicle. All communications was me initiating. When I asked about this I was told there was a system down and no calls could be made out?!? If the ap vehicle. All communications was me initiating. When I asked about this I was told there was a system down and no calls could be made out?!? If the appointment time I made means nothing as far as when my car is actually looked at then why cal it an appointment time? Mine was for Monday June 1 at 8:15am and my car wasn’t even looked at until Thursday June 4. The lack of communication regarding my car issues and this so called appointment time that I was told was just to speak to an associate was more than aggravating. I also found it a bit degrading that when i was told what was wrong with my car it was explained to me as if I didn’t know what was being said. (Like it was being dumbed down for me) It should not be assumed that a customer doesn’t know what is being talked about but rather if they don’t they should be the ones to ask for further explanation. More

Bill listened to my concerns about my car, looked up the information I requested and fixed my vehicle within the time frame I requested. The waiting area was safe and the dealership was following the CDC gu information I requested and fixed my vehicle within the time frame I requested. The waiting area was safe and the dealership was following the CDC guidelines.I drive from St. Charles to get my service done because I can trust that they will do a good job. More