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Jim Butler Chevrolet

Fenton, MO

4.3
7,700 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,700 reviews

May 29, 2020

The last appt we had our car never even got looked at. We called to see when we could pick up our car and that’s when we were told it would have to stay another day. All day just sitting there. We won’ More

by krnicoletti
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Perez, Mike Johnson
Jun 01, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, Ron. We're sorry to hear that there was a longer than usual wait to work on the blower fan back in March. During that time we were having to cut back on our staff and hours due to the pandemic. We are finally back up to full staff and normal hours as of today. We hope your future visits with us will be faster and more pleasant.

May 27, 2020

Bit of an ordeal getting the exact equinox from another dealer, but well worth the wait. I recommend them, and will keep them in mind for my next purchase. More

by lpbound1027
Recommend Dealer
Yes
Employees Worked With
John Zensen
May 28, 2020 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

May 27, 2020

Too Slow I had an appointment for 10:00am for an oil change and tire rotation, it took 2 hours and 45 minutes. After checking my tire pressure, the tires we More

by eddye59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2020 -

Jim Butler Chevrolet responded

Thank you for sharing your feedback with us. We do apologize for the longer than usual wait time for your oil change package. Our normal wait time for this service is 90 minutes, but to comply with recent pandemic orders, we have reduced our staff accordingly. This has unfortunately resulted in longer than usual wait times on the day you visited us. We are constantly working improve wait times for our customers and we are doing everything we can to help our customers in these uncertain times. We hope your future visits with us are faster and more pleasant.

May 26, 2020

Most comfortable and easy car buying experience I’ve ever had. The service given to us from the guys who helped us exemplified true caring about their employees. Loyalty in one word. More

by Eschimke
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Wucher
May 27, 2020 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again!

May 26, 2020

I really enjoyed coming to Jim Butler Chevrolet to get my car they treated me with the upmost respect I would definitely recommend this dealership to all of my family and friends More

by TAMMYPRICE1976
Recommend Dealer
Yes
Employees Worked With
Jeff Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
May 27, 2020 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our whole team took great care of you! We look forward to working with you again!

May 26, 2020

Waited needlessly My truck was serviced with oil change and tire rotation. Also two recalls. After Waiting 3 1/2 hours my wife called and asked why I wasn’t home yet. More

by jandreas0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Did catch a name or get a card. A lady in service
May 26, 2020 -

Jim Butler Chevrolet responded

Thank you for your feedback, John. We're so sorry to hear about the phone number mix up, resulting in such a long wait. We are doing everything we can to help our customers during such stressful times and we appreciate your understanding that being under stress such as this can lead to mistakes. We have spoken with our team and are taking extra measures to support them. We hope your future visits with us will be more pleasant. With the specific recall that you came in to get done, we have to confirm that each vehicle needs a part to be replaced. If it does, we have to order the part specific for each vehicle. If we could have taken care of the ordering for you ahead of time, we absolutely would have. We hope that information helps.

May 26, 2020

low pressure easy going,laid back,very courtious, Brian and Stacey couldn't jhave been any more pleasant Everyone took the corona virus serious would recommend More

by edw.clukies
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2020 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

May 26, 2020

We are very happy with our purchase of our 2020 Chevy Silverado. Our salesman, Scott Johnson, went above and beyond to find the truck my husband was searching for! He didn’t give up, although we were a More

by laurie1460
Recommend Dealer
Yes
Employees Worked With
Mike Marshall, Scott Johnson
May 27, 2020 -

Jim Butler Chevrolet responded

Thank you for your kind words and your business, Laurie! We work very hard to make sure we offer the best deals in the best possible environment and we're glad we were able to hit the mark for your visit with us! Congratulations on your new vehicle and we look forward to working with you again!

May 25, 2020

Eric and Alex made my first time buying a car a great experience. They were helpful and friendly. I would highly recommend going to Jim Butler and asking for Eric and Alex. More

by ISAIAH.DEVORE
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
May 27, 2020 -

Jim Butler Chevrolet responded

Thank you very much for your business and your recommendation! We're so glad that our team took great care of you! We look forward to working with you again!

May 25, 2020

Jon was a pleasure to work with. Highly recommend Jim Butler Chevrolet. Friendly staff. Jon put me in the perfect car. Very happy with everything. More

by JNK
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Burke
May 27, 2020 -

Jim Butler Chevrolet responded

Thank you for your 5-star review!! We sincerely appreciate your feedback and your business. Welcome to the Jim Butler family!

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