Jim Butler Chevrolet

Bad experience My car was not fixed right the first time. I pulled into my garage and antifreeze leak. I traced problem to the reservoir tank. I brought the car back My car was not fixed right the first time. I pulled into my garage and antifreeze leak. I traced problem to the reservoir tank. I brought the car back next morning at 7:30am and picked up loaner car. I get a call and was quoted $330 for the re repair. I thought that it was still under factory warranty. I was charged another diagnostic fee and paid for the loaner car. I lost 2 hours pay because not fixed right the first time. I picked up the part my self and fixed it myself in 10 minutes for a $50 part. I will never be back again. I was More

Buying my new car was a great experience! Fuzz is always helpful. This is the 4th car we have purchased from him and we will keep coming back. I like to deal with a no nonsense atmosphere an Fuzz is always helpful. This is the 4th car we have purchased from him and we will keep coming back. I like to deal with a no nonsense atmosphere and that's what I get. He is respectful and very helpful to try and get what you want! More

Volt recall work was handled quickly and painlessly. I received quick notification and the work was completed within an hour. Definitely a good experience, the dealers was handled quickly and painlessly. I received quick notification and the work was completed within an hour. Definitely a good experience, the dealership has a nice waiting area. More

Satisfied Kyle sales guy was very helpful and polite and very knowledgeable about what I was looking for in a vehicle and I would definitely recommend him for a Kyle sales guy was very helpful and polite and very knowledgeable about what I was looking for in a vehicle and I would definitely recommend him for a salesman More

Very professional Very friendly and made buying my new truck really easy, they answered all my questions and any concerns I may have had, I would recommend them to anyo Very friendly and made buying my new truck really easy, they answered all my questions and any concerns I may have had, I would recommend them to anyone More

Take time to listen and explain! I had taken our car to a local shop and our issues were not entirely resolved. They provided a bullitn that described our problem but it involved a co I had taken our car to a local shop and our issues were not entirely resolved. They provided a bullitn that described our problem but it involved a computer re-flash and they could not do that. So I brought it to you and immediately both the scheduler and our service rep told us that because the bullitin did not apply to our VIN that this was not the issue. I was very frustrated heading to a shop again and I don't feel the service rep took the time to listen to what I was trying to tell them and then explain to me in a manner where it made sense why a different approach was needed. Then I get a call that part of the fix would be a new thermostat. I had already had it replaced it at the last shop! I asked did they check it and was told no - the code said change it so they change it. So I'm basically told that codes dictate 100% of the work that is done and that you don't use them as a tool to guide you to a solution. Sounds like a system that just leads to throwing parts at a car. I then went back to ask about the computer issue and if that was ruled out. I was told no. Why would you not want to listen to a customer and help me understand what the problem is and rule out other possibilities. Just an awful experience all around. NEVER coming back to Butler again. Had the conversations gone well, perhaps I would. But when I'm treated like a number to get to and it's just taken for granted that most people just drop their car off and get done whatever you recommend, I want nothing to do with it. I don't deal with car repairs daily and I was treated like an idiot for not just listening to the service rep. More

Fast and friendly service! I was in and out in about an hour for an oil change on a Saturday morning, which was awesome. Excellent service, thank you again! I was in and out in about an hour for an oil change on a Saturday morning, which was awesome. Excellent service, thank you again! More

my first oil change on my new car The whole staff from the sales people to the staff that service your car, all are very helpful and kind, always striving to make sure you well taken The whole staff from the sales people to the staff that service your car, all are very helpful and kind, always striving to make sure you well taken care of. I am always recommending this dealership to anyone who is looking for a new or used car. More

Great place to get your vehicle serviced. Everything usually flows as smoothly as it should. There are usually water and donuts inside the waiting room as place to get your vehicle serviced. Everything usually flows as smoothly as it should. There are usually water and donuts inside the waiting room as well. More

Purchase of car Thank you . The process was done very well. Everyone was pleasant and the process was made easy. Did a test drive and viewed the facility. Thank you . The process was done very well. Everyone was pleasant and the process was made easy. Did a test drive and viewed the facility. More