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Jim Butler Chevrolet

Fenton, MO

4.3
7,624 Reviews
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759 Gravois Bluffs Blvd

Fenton, MO

63026

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Showing 7,624 reviews

February 06, 2019

Great Was in the market for a new truck went about five different dealerships walked in as her price of the truck got it but don’t hassle test drove it deci More

by STEVEN.VANCIL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Cox
Feb 06, 2019 -

Jim Butler Chevrolet responded

We're so glad you came to see us and got the great price you were looking for! We're always here to help and we look forward to working with you again! Safe travels!

February 06, 2019

Very Friendly Jen Moyer, Brian and Mr. Schneider were friendly, knowledgeable and made us feel so comfortable when we had to stay late. Jen answered all of our ques More

by angiebeg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Ries
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jen Moyer, Schneider in Finance
Feb 06, 2019 -

Jim Butler Chevrolet responded

That's great to hear, Angie! We pride ourselves on our transparent process and excellent customer service, and we're so glad that showed for your visit with us! We'll make sure to let Jen, Brian and Bob know what a great job they did! Congratulations on your new vehicle!

February 06, 2019

The Jim Butler difference I had a good used car buying experience from Jim Butler Chevy. We came to terms quickly on a fair price, and they delivered a quality used vehicle. My More

by mbenigno1974
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donnie Reckert
Feb 06, 2019 -

Jim Butler Chevrolet responded

That's great to hear! Thank you so much for your business and your recommendation! We're always here to help and strive to provide the absolute best customer service! See you next time!

February 06, 2019

Purchased a van in short period of time with no hassles. Eric Ruchala did a great job in meeting our needs. From the time we arrived to look at the van , to the time when we drove away in our new van was a More

by jvairahunt
Recommend Dealer
Yes
Employees Worked With
Eric Ruchala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2019 -

Jim Butler Chevrolet responded

We're so glad to hear that! We will make sure to let Eric know what a great job he did during your purchasing experience! Congratulations on your new van & see you next time!

February 06, 2019

Excellent Customer Service Tyler Sparks went above and beyond. 5/5 on customer service. Left with exactly what I wanted! Couldn’t have asked for a better experience. More

by caseybenham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Sparks, Chris Brinley
Feb 06, 2019 -

Jim Butler Chevrolet responded

We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Jim Butler Chevrolet. We wish you safe travels in your new vehicle and look forward to seeing you again for your next purchase or service!

February 06, 2019

Expensive visit for an oil change and tire rotation First off service advisor I had was rude. No shuttle service available. Overpriced for oil change $68 for a car oil change. I was told by cashier reas More

by kufan97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Johnson
Feb 06, 2019 -

Jim Butler Chevrolet responded

Thank you for your feedback. We're sorry to hear that you feel this way and we would like to look into this situation further. Unfortunately, we are not able to see what you name is unless you provide it to us. Please reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017 with your information if you would like us to address this or any other ongoing issue.

February 06, 2019

Fantastic Customer Service I worked with Kim Hausmann to get my vehicle set up for an oil change. She was incredibly personable and friendly and helped me find the right deal fo More

by jm2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2019 -

Jim Butler Chevrolet responded

That is great to hear! We work hard to make sure we have a top notch team that really cares about our mission and our customers! We're so glad that showed through during your visit with us. We look forward to seeing you next time!

February 06, 2019

Service Very satisfied with everyone there. Didn't seem like I was there very long. Had a few cups of coffee. Visited with my Sales Rep. More

by dtdk4parker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember her name
Feb 06, 2019 -

Jim Butler Chevrolet responded

That's great to hear! We're glad we were able to get your in and out for your service quickly. We look forward to working with you again soon! Safe travels.

February 06, 2019

Disappointed Pretty disappointed. I dropped my suburban off on a Sunday evening for a 7:45 AM Monday appt. received a call at 9am the next day and the advisor told More

by em.patterson
Recommend Dealer
No
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us, Ms. Patterson. We're sorry to hear that you're disappointed. It should have been communicated to you that your appointment time is not for immediate start of service, but for the vehicle to be checked in. If that was not communicated, we do apologize. We do offer drop off services for the convenience of our customers. The work that needs to be done on your vehicle needs to be done by a journeyman. They are highly trained technicians that do more in-depth repairs. These technicians are in high demand due to the work they do generally taking longer than an oil change and tire rotation. This does mean that there is often a wait before vehicles can be looked at by a journeyman. Having the vehicle here allows you to be in line to have your vehicle worked on as soon as possible. We hope this clears up the confusion. If you would like to discuss further, please feel free to reach out to Theresa in our Customer Relations Department at theresa@jimbutlerchevrolet.com or 636-717-3017.

February 06, 2019

Battery Replacement When I made the appointment, I was not told it would be a 90 test. Good thing I brought something to do while I waited. After the initial run of the More

by abc123
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don't remember if he even told me his name. I don't see his photo.
Feb 06, 2019 -

Jim Butler Chevrolet responded

Thank you for sharing your experience with us. We're sorry to hear that things didn't go quite as smoothly as expected. Sounds like there were multiple hiccups and we were trying to find out what was going wrong, so we didn't know how long things would take either. We do apologize that we were not able to provide you a wait estimate. We hope next time goes smoother for you! We do always have rentals available, and we often have shuttle service running, as well!

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