Jim Butler Chevrolet

Smooth and fast. They drove me back to work so I did not have to wait. Jim the driver picked me back up at work and returned me to Jim Butler! They drove me back to work so I did not have to wait. Jim the driver picked me back up at work and returned me to Jim Butler! More

I purchased a Silverado 2500 HD and the whole process was quick and easy. Tyler Lang was very helpful and followed up with everything including getting the additional accessories ordered and installed. quick and easy. Tyler Lang was very helpful and followed up with everything including getting the additional accessories ordered and installed. More

Been a loyal customer for years with little to no issues. Recently encountered an issue with my new purchase and 9 months later the problem has not been resolved. Service after the sale has been non existent Recently encountered an issue with my new purchase and 9 months later the problem has not been resolved. Service after the sale has been non existent so buyer beware. More

Everyone was very nice and respectful got me into a newer car and very happy about it car and very happy about it More

Arrived at the facility and was promptly greeted. The service team was on top of what I needed and quickly completed it. No issues. Excellent The service team was on top of what I needed and quickly completed it. No issues. Excellent More

I purchased my Silverado from them 9 months ago, used. I was ensured the vehicle was up to snuff and paid KBB for it. There was a break issue and I took it in for service which was covered by chevy bec I was ensured the vehicle was up to snuff and paid KBB for it. There was a break issue and I took it in for service which was covered by chevy because of a recall. The transmission was clunky when cold, I bought in the summer and did not have any check engine light come on while I owned it. After taking it in, there was a code for the transmission and a check engine light should have come on. They would have known about the issue when they sold me the car and after other issues the total cost of repairs is $5,000. I asked the sales manager if I could split the cost of just the transmission with them since the issue was present when I bought it and they denied me asking why I waited 9 months. After buying 3 cars from them and my family buying countless more, I thought things would have gone smoother and I would not be sold a lemon. More

It has been over 30 days. My trade in vehicle has not been paid off. I’ve called E times now and left messages for Stacy Thurman. I do not want my back taking payments out on My trade in vehicle has not been paid off. I’ve called E times now and left messages for Stacy Thurman. I do not want my back taking payments out on both vehicles. I have had zero call backs. I also emailed Sara Connor and she replied said someone would call me and still nothing. More

didnot meet the standards of years passed i have taken the truck there for 10 years the truck there for 10 years More

Really poor experience overall with the buying process. Communication, with being out of state, was never very clear or timely. Multiple error were made, through miscommunication between different departme Communication, with being out of state, was never very clear or timely. Multiple error were made, through miscommunication between different departments at the dealer or to me, then information not being mailed when supposed to, process taking way longer than stated or it should, etc. Really disappointed in the overall experience and glad it is over. More

I recently had the pleasure of working with Ian Jackson and the rest of the team at Jim Butler Outlet in Crestwood and I can't speak highly enough of their dedication, understanding, and expertise navigati and the rest of the team at Jim Butler Outlet in Crestwood and I can't speak highly enough of their dedication, understanding, and expertise navigating my incredibly stressful and complicated situation. Ian spoke with me on the phone and followed up with text messages to make sure he had the details correct, then worked with the finance manager to get me approved for a vehicle I never imagined I'd have the opportunity to buy at this time. From the moment I walked through their doors, Ian ensured I felt welcomed and valued. The staff took the time to understand my unique financial circumstances and worked tirelessly to find a solution that fit my needs. Their finance team is nothing short of exceptional. They explored every possible option while Ian communicated clearly, and kept me informed throughout the entire process. Despite the challenges, they remained patient, professional, and determined to get me the best possible deal. What stood out most was their commitment to transparency and honesty. There were no hidden fees or surprises; everything was laid out plainly, which built a tremendous amount of trust. They genuinely cared about helping me get into a vehicle I loved for my family without putting more undue stress on my finances. In the end, I drove away in a car that exceeded my expectations, with a financing plan that I was comfortable with. I highly recommend Ian Jackson at Jim Butler Outlet to anyone, especially those who may be facing complex financial situations. Their hard work and dedication truly make a difference. I walked in anxious and unsure of the best solution after my car was stolen and my credit had taken some big hits and walked out with a fresh starr feeling excited, confident, and safe. More