Jim Butler KIA

In and out quickly for service appointment and parts replacement for rear suspension. Very happy with jim butler kia. replacement for rear suspension. Very happy with jim butler kia. More

Paul in the service department was helpful and very happy with the outcome of the service that was provided to fix my car. with the outcome of the service that was provided to fix my car. More

Best dealership in the state. Love dealing with Rodger, he is very helpful. This was my 4th career purchased from him Love dealing with Rodger, he is very helpful. This was my 4th career purchased from him More

Jean is a good salesman, they had the car I was most interested in, and my last KIA was great. interested in, and my last KIA was great. More

The salesman that I work with was very knowledgeable with regard to the purchasing of my vehicle. I do recommend him. regard to the purchasing of my vehicle. I do recommend him. More

Good service, nice people. Always on time with their service appointments which is very important. Always on time with their service appointments which is very important. More

Every thing always goes very well. On time very efficient. Always very pleasant. Good service very satisfied On time very efficient. Always very pleasant. Good service very satisfied More

Scheduled an oil change on my 2019 Sorento. Asked about a back up camera recall. Was told, yes, there is a recall and Jim butler would order the part to fix during the scheduled oil change. Dro Asked about a back up camera recall. Was told, yes, there is a recall and Jim butler would order the part to fix during the scheduled oil change. Dropped off car on scheduled day. Confirmed oil change and recall fix. Danielle said that she had that down. She said it would take an hour to an hour and a half. I had a ride so I left. She called 1 hour later letting me know they would not be doing the recall because they did not have the part. I told her that it was supposed to have been ordered when I made the appointment. She proceeded to tell me the recall was a 2 part process. First part is to bring in to evaluate. Then the customer had to bring in to get it done because they had to order the part. This was the very first time I had heard of this and told her so. She emphatically told me that it was in the details on the recall form. I told her I didn't read the fine print and no one mentioned it at the time of scheduling or the drop off. She was very non chalant as that's just the was it would be. When I asked why they didn't have any parts for this recall, as I was sure I wasn't the only one and she stated they just didn't have the warehouse/storage space. She then proceeded to try and upsell me with an engine filter and a 30,000 mile service. I said no. Just do the oil change and asked when the car would be ready, she stated a half hour. I arrived to pick the car up a half hour later and was told it wasn't ready yet. We disagreed, again, about the lack of customer service especially for a recall and she really acted like I was being unreasonable since I didnt read the recall form in it's entirety and it was my fault that I did not know the recall was a 2 part process and she was not customer service friendly whatsoever. She didn't even ask to schedule the 2nd of this apparent 2 part recall process. I went to pay and she then proceeded to tell me that using a credit was was an additional 2% surcharge. Really? Never had that happen in a successful dealership and, not knowing, I had not brought a debit card or check, so I paid the surcharge. The car was finally ready and when leaving, the other male service rep in the office told me to " try and have a good fourth" ( for the 4th of July holiday) like I was being an unreasonable customer. Bought 2 cars here, my daughter bought 2 cars here, used service for years. Will never return, will never buy another Kia and will be sure to share my experience. More

Great selection of vehicles throughout the Jim Butler fleet. James was great! Not a high pressure salesman. He showed me all the bells and whistles of my new Kia Sorento and even set up the tech for me. fleet. James was great! Not a high pressure salesman. He showed me all the bells and whistles of my new Kia Sorento and even set up the tech for me. The finance person was also very good about explaining all the details of my contract. That was also not a high pressure pitch. So far I am very pleased with my new car and my Jim Butler experience. More

Customer service was great, they kept me informed and it was quick! I’m Very satisfied. was quick! I’m Very satisfied. More