Jim Butler KIA

It took 1 and 1/2 months to get a service appointment. Then they can’t check my check engine light because there was no tech even though it was on my appointment. Then they forgot about me at my appointme Then they can’t check my check engine light because there was no tech even though it was on my appointment. Then they forgot about me at my appointment while I sat there for 3 hours. Then the said they would call me with the how much it would be to fix my car and I am still waiting. So i am extremely disappointed in the way I was treated at my appointment. I do not recommend. More

I have always had excellent service here, which is why I continue to go back. Keith has always been great to work with! continue to go back. Keith has always been great to work with! More

3rd purchase from them. Salesman was not pushy, was friendly, nice and gave us new restaurant ideas to try. Salesman was not pushy, was friendly, nice and gave us new restaurant ideas to try. More

Keith has helped me service my Kia for 11 years. He is excellent concerning customer service, and knowledgeable about the car He is excellent concerning customer service, and knowledgeable about the car More

I have been very happy with this dealership. We have purchased 3 new cars from RODGER HARMAN and have had the best service from him...also the service department is top notch. We have purchased 3 new cars from RODGER HARMAN and have had the best service from him...also the service department is top notch. More

Friendly, understanding shop that gets the job done properly every time we go to there! properly every time we go to there! More

Went in for Service Recall Appointment. After 45 minutes I was told they were finished and my car was in the carwash. I asked them if they were sure about it being completed? They said y After 45 minutes I was told they were finished and my car was in the carwash. I asked them if they were sure about it being completed? They said yes! I told them I was sitting directly across from my vehicle, and it hadn't moved since I arrived. I could see it 30 feet away outside the Service window. After realizing their error, they told me they would move a car and get my vehicle in right away. After sitting for another 10 or 15 minutes, they came back and told me they were out of the recall cameras I made an appointment for and they would need to place an order . They would let me know when they were back in stock. Sorry, want a Carwash? It took me weeks to get this appointment. First service appointment. Tried to get an oil change a few months back and it was 4 - 6 weeks to get on the calendar. Went to another dealership the following week. I don't have a Sales Person, because they left after I made the purchase. Maybe they'll do better next time? More

Mary Williams is the absolute best! She made my vehicle purchase seamless. I am grateful for all of her help! She made my vehicle purchase seamless. I am grateful for all of her help! More

Someone from Finance, (Scott? ) called 5 or 6 days after my closing and taking the car. He said I needed to come back in because the finance agreement was wrong, and the rate shou ) called 5 or 6 days after my closing and taking the car. He said I needed to come back in because the finance agreement was wrong, and the rate should have been 5.75, rather than the 4.25. xxx? I DID NOT agree, and said to go to arbitration if he had a case. Classic Bait and Switch. I’ve told everyone I know about this. Read the truth in lending act. More

Mary helped get me into a car that I love and made sure I understood the process . She answered all my questions and made sure I was comfortable. Great service understood the process . She answered all my questions and made sure I was comfortable. Great service More