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Jim Butler KIA

Chesterfield, MO

Overview
Employees
Reviews
Vehicles
4.6
2,224 Reviews
With KIA'S industry leading 10 year 100,000 mile Warranty now you know, "Why KIA is America's Best Value." Jim Butler KIA provides the highest quality new KIA vehicles and used luxury vehicles at the best prices in St. Louis, Missouri. We're your source for used cars in Chesterfield and West County! Located right off I-64 in Chesterfield Valley makes us the most convenient source for quality new KIA's in Missouri. We also service all makes and models on site! With hundreds in-stock you are bound to find the KIA you have always wanted. Online Inventory is only a partial listing of what we have available. Feel free to call for details 636.256.9600.
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722 Long Road Crossing Drive

Chesterfield, MO

63005

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Showing 2,224 reviews

August 26, 2021

I worked with Nick, and I could not be happier with the entire experience. From start to finish everything was smooth, Nick was straightforward and there were no gimmicks or techniques used. I know I would More

by nashjerrod
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Do
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler in finance dept., Nick Russo
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July 11, 2021

Hello everyone I will advise you to contact One Standard Finance because their strategy really helped me to withdraw my funds that was stock in my trading account. all thanks to them once more you can reac More

by elizabethruth557
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Cooper
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July 07, 2021

They were great! Cheryl worked super hard to get us into our car and really made the process seem painless. Tim in finance was also great and worked super hard to get us approved and get the best rates. More

by Brandonphillips2018
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim,Nothum
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June 30, 2021

I loved working with cheryl! She was awesome & very sweet. I’m so thankful for her being so helpful during this process! 😊 More

by abigail.m.garcia94
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 28, 2021

I love the Jim Butler Kia team. They always get me the best deal. Repeat customer! And in a few years I’ll be ready to upgrade when I start a family! Cheryl Cooper is the best sales lady I’ve had and alwa More

by courtneyburbridge1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annie Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cheryl Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 28, 2021

Best service I have ever had at a dealership before. The same day I bought this vehicle, I went to four other dealers who could not compare to the service that Cheryl gave me with finding a new vehicle. Ch More

by Jacob Hickam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 14, 2021

UPDATE- Check engine light came on TWO days after the UPDATE- Check engine light came on TWO days after the vehicle was bought so now 30 days in, two separate check engine codes and the vehicle was go More

by timrussell2
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Annie Lam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cheryl Cooper
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Sutton
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Dixon, Nick Pashos
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Jun 14, 2021 -

Jim Butler KIA responded

Mr. Russel, Posting multiple bad reviews under different names and having your friends do the same will not provide a result in your favor. While you believe that Chris has been responding to your reviews and having Google remove your friends reviews, it has been Brad, the owner of the company. He is always willing to meet with customers but I assure you that the process and method you are using will result in a strict reading of your agreement. Here are the details: 1. When we offered to return your trade in and take the truck back, you demanded $3,800 more than what you paid. 2. We determined a fix and that fix is not covered under the 90 day, 3,000 mile power train warranty. The fix was $400 and we said we would split it with you. You said that you would not accept that because someone has told you that it is a different problem. 3. During the transaction, you had multiple options to buy extended coverage, you declined. 4. You were extremely upside down in your trade-in and you were not truthful in the condition of that vehicle. We have not taken this into consideration in any of our decisions but we are confident that it will be part of the discovery process. Our owner is a thoughtful and practical person that always does the best for our customers. If you would like to remove all the negativity out there and sit down face to face with him, I am sure we can set that up. Contact him/me at 636-349-3222 ask for Brad Sowers. Respectfully, Brad

Jun 14, 2021 -

timrussell2 responded

The TRUCK came with a LIFETIME POWER TRAIN WARRANTY!! I signed a paper with said warranty NICK told my wife multiple times and my self about the truck coming with a lifetime warranty even the finance guy said you have a lifetime powertrain warranty with VEHICLE SIGNE HERE!! Always has been 2 CODES since 36 hours after buying truck. Nobody asked me about condition of truck that was traded in 3 PEOPLE CHECKED IT OUT AND NOBODY SAID ANYTHING ABOUT THE CODITION OF VEHICLE! ANY reviews that were posted, DEFINELY WASNT FROM ME OR MY FRIENDS SIR BUT MAYBE JUST MAYBE ANOTHER PERSON THAT JIM BUTLER PLAYS THE HIDE THE CHECK ENGINE LIGHT. You might wanna make sure YOUR MANAGERS are telling the TRUTH AND tELLING THE WHOLE STORY sir. Severely upside down? I was 3300 upside down with down payment of 2500.00 so yes I carried over 800.00 dollars. Lets TALK about owning the VEHICLE for a little over a month and STILL NO RESOLUTION DUE TO YOUR MANGERS NOT and I REPEAT NOT STAND UP AND DO THE RIGHT THING!!! STAND BEHINFD THE CARS YOU SELL ON YOUR LOT! I HAVE MADE MULTIPLE ATTEMPTs BEFORE writing the TRUTHFUL reviews. Pretty sad l when JIM BUTOER KIA gives the customer the only recourse is to put the review there so MY hope is that this NIGHTMARE wont HAPPEN to someone else. My number is 314-971-5917. I am not asking for anything that reasonable person wouldnt be asking for sir. I bought the truck May 5th. It has been to the dealer for 8 days and to JIM butler KIA or sitting in my drive way besides the second opinion that I received. Chris told me 400 dollars to repair, I told him from what I have been told from FORD dealer and the 2nd opinion is the worst thing we could do and to just start replacing parts not knowing exactly want is happening with the intermittent problem with the variable cam timing solnoid is ridiculous! Thank you sir.

Jun 23, 2021 -

timrussell2 responded

Update 6/23 Just got the truck back from the FORD dealer after another 8 days with the vehicle. The CAM PHASERS on both side including all the sprockets and gaskets that was COVERED UNDER THE FORD FACTORY POWERTRAIN WARRANTY. If not it would have been 3000.00 dollar fix. So the solnoids werent the problem with JIM BUTLER KIA offering to split what was suppose to be a 400.00 dollar fix. COMPLETE CON ARTISTS!!! They say I wasn't TRUTHFUL about my truck that was traded in but I definitely didn't have no check engine lights ON OR ERASSED them just so they could come back on! THEN I FIND MY TRUCK AT A BUY HERE PAY HERE LOT FOR $18,990.00. I PAID 17,400 FOR IT 2 YEARS AGO SO IT SEEMS THAT TRUCK IS AS RELIEABLE AS A USED TRUCK CAN GET! THIS PLACE IS GARBAGE! THIS PLACE IS BUY HERE PAY HERE Dealer WITH A FANCY BUILDING!! RUN AWAY!!!

Jul 28, 2021 -

timrussell2 responded

Just got the truck back from the FORD dealer after another 8 days with the vehicle. The CAM PHASERS on both sides including all the sprockets and gaskets that was COVERED UNDER THE FORD FACTORY POWERTRAIN WARRANTY. If not it would have been 3000.00 dollar fix to fix truck. So the solnoids werent the problem with JIM BUTLER KIA offering to split what was suppose to be a 400.00 dollar fix. COMPLETE CON ARTISTS!!! THIS PLACE IS GARBAGE! THIS PLACE IS BUY HERE PAY HERE Dealer WITH A FANCY BUILDING!! RUN AWAY!!!

June 11, 2021

Jamel, is very good at what he does ! Very energetic! He made me feel very welcomed! I will recommend anyone go to him and this dealership! More

by Alo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamel Heard
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June 11, 2021

I can honestly say it was the best experience I have ever had ! Jamel was so professional and paid attention to detail . And the over all experience was AMAZING to say the least !! I will definitely be sendi More

by amariannadg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamel Heard
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June 11, 2021

Easiest transaction to date a d this is my 41st vehicle. Everyone listened to my goals and found a vehicle that checked off all my boxes. I was kept well informed of what we were up against with my less t More

by amy.rogge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kathy Do
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler, Jamel Heard
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