Jim Butler KIA

The part/assembly that they replaced did NOT work when the said they said it was ready to pickup . Poor customer service that they did not check to ensure it worked properly (I.e. it was a defective par the said they said it was ready to pickup . Poor customer service that they did not check to ensure it worked properly (I.e. it was a defective part ) . O had to take a half day vacation to bring it back to be told that I’ll have to bring it back again after they get a new part (hopefully it works… but I’ll have to drop it off again and be without a car )…I will never buy a Kia again due to the recurring parts replacement issues on our Optima’s , the nationally-known issues with Kia’s being easily stolen and Kia doing nothing about it, and the fact that our service experience with our Toyotas at Jay Wolfe is light-years better than our Kia experience More

Everyone I have ever dealt with in the Jim Butler Kia service department has always been very friendly and helpful. service department has always been very friendly and helpful. More

Keith as always does a great job. The service Dept is what keeps me coming back to KIA. Dealing with Keith I always feel I am being treated with respects and never mislead. The service Dept is what keeps me coming back to KIA. Dealing with Keith I always feel I am being treated with respects and never mislead. More

Great customer service. They always answer my questions in a way I can understand, and they are always friendly. They always answer my questions in a way I can understand, and they are always friendly. More

I knew exactly what I wanted going in, and I contacted them ahead of time. When we arrived the car was clean, dry, gassed up, warm and ready for a test drive. Mr Silverio kept us entertained during the them ahead of time. When we arrived the car was clean, dry, gassed up, warm and ready for a test drive. Mr Silverio kept us entertained during the paperwork portion, Scott explained all of the financial things to us, and we were out to door faster than ANY car purchase I have ever made in my life. I will be back again for my next vehicle, but it will be at least 10 years from now due to Kia’s fantastic warranties. More

Very nice visit and service at Kia. I almost even look forward to it. Almost. I almost even look forward to it. Almost. More

The staff was amazing, polite and assisted us in getting the vehicle we wanted with complete professionalism. the vehicle we wanted with complete professionalism. More

Had an amazing experience purchasing my Telluride from Kenny Kent. The whole Jim Butler team was friendly and knowledgeable. Will definitely be referring friends and family! Kenny Kent. The whole Jim Butler team was friendly and knowledgeable. Will definitely be referring friends and family! More

Dealership was very clean and all the employees we dealt with were very professional and helpful. with were very professional and helpful. More

My first interaction with Kenny Kent was wonderful, he asked what kind of car I was looking for, he found a couple different ones. Then he showed me my car, walked me through the process. It was so simple asked what kind of car I was looking for, he found a couple different ones. Then he showed me my car, walked me through the process. It was so simple . Highly recommend Jim Butler! More