Jim Butler KIA

My wife absolutely loves the way they talk to her in her language; respectfully. They keep their agreed upon time commitments. They do excellent work! language; respectfully. They keep their agreed upon time commitments. They do excellent work! More

It's lousy to charge a fee for credit card useage and call it an ambiguous name. call it an ambiguous name. More

As always excellent and friendly service. You all make going to service a pleasant experience. You all make going to service a pleasant experience. More

Charging $175 for a DIAGNOSTIC to be run and not doing ANY work is xxxxxxxx. It took all of 30 seconds to plug in the coder and look to see what the code was referring to. Thank goodness Keith was there a ANY work is xxxxxxxx. It took all of 30 seconds to plug in the coder and look to see what the code was referring to. Thank goodness Keith was there and said since it wasn’t explained to me I didn’t have to pay, but this is not how you treat customers. It wasn’t this way in the past and since this is how you are running your service center now, I will not be coming back to this location for any Kia services from that point on. Had I not returned calls and left my vehicle there for days on end, I could understand. But I dropped my vehicle off when asked and picked it up in the same day as well as getting back to Keith as soon as I was able to discuss my vehicle’s need. More

They was timely with the service and the whole process was very thorough. I believe whenever I have an issue they took time to explain to my understanding. was very thorough. I believe whenever I have an issue they took time to explain to my understanding. More

I had a very pleasant experience with Kenny at Jimmy Butler Kia. It was as easy as a phone call, working with me easily on the price, and then finishing up at the dealership. I would highly recommend hi Butler Kia. It was as easy as a phone call, working with me easily on the price, and then finishing up at the dealership. I would highly recommend him and Jim Butler Kia if you are looking for an easy going experience when buying your next car. More

Always excellent and friendly service! Have taken 2017 KIA there for all service needs since purchase! Have taken 2017 KIA there for all service needs since purchase! More

The experience was not bad. The day I bought the car the service was fine it did take a little longer than expecting because we were waiting on the finance department. Another p The day I bought the car the service was fine it did take a little longer than expecting because we were waiting on the finance department. Another problem I had was after I had signed the paperwork to purchase the vehicle, they decided to tell me I could not take it home that day because of a recall that had to be fixed mind you the recall on this vehicle had been issued almost a year ago, and they have had this car on their lot for about 5 months. Why they did not fix it before selling, not sure. They told me it would only take a couple of days which is fine so we get everything figured out and I was told I would be kept up to date on the situation, I bought the car on a Saturday by Wednesday I have not received any updates at all so I reach out to my salesman to get an update and he says it was dropped off on Monday and it should be done by Thursday. Thursday comes I hear nothing so I reach out for an update and get no response until Friday morning saying he is going to look into it. Mind you I paid for this car with a check and by Wednesday the check had cleared from my account so I had fully paid for this car that I did not have. So I contacted my salesman again on Friday and told them I would be there to pick it up that day at 5pm. Once I finally told them that I was not waiting any longer they finally told me they were going to get it from the Hyundai dealership and it would be ready for me when I got there. So overall it was not a horrible experience just very frustrating with the lack of communication and having to wait almost 7 days for something that I was told would only take 1 or 2. My salesman, Zachary Farrell was very nice and easy to work with just again had issues with communication. In the finance department I worked with Salvator Pineiro. He was also super nice and easy to work with. There was a problem with my title and he was quick about contacting me and getting it fixed. Overall the biggest problem I had was them not communicating with me and keeping me updated on the status of my vehicle and it taking almost 7 days to remedy this recall that I was told would only take a day or two. More

Excellent experience, would do business with them again. Cheryl was a pleasure to deal with! Cheryl was a pleasure to deal with! More