Jim Butler KIA

The experience was not bad. The day I bought the car the service was fine it did take a little longer than expecting because we were waiting on the finance department. Another p The day I bought the car the service was fine it did take a little longer than expecting because we were waiting on the finance department. Another problem I had was after I had signed the paperwork to purchase the vehicle, they decided to tell me I could not take it home that day because of a recall that had to be fixed mind you the recall on this vehicle had been issued almost a year ago, and they have had this car on their lot for about 5 months. Why they did not fix it before selling, not sure. They told me it would only take a couple of days which is fine so we get everything figured out and I was told I would be kept up to date on the situation, I bought the car on a Saturday by Wednesday I have not received any updates at all so I reach out to my salesman to get an update and he says it was dropped off on Monday and it should be done by Thursday. Thursday comes I hear nothing so I reach out for an update and get no response until Friday morning saying he is going to look into it. Mind you I paid for this car with a check and by Wednesday the check had cleared from my account so I had fully paid for this car that I did not have. So I contacted my salesman again on Friday and told them I would be there to pick it up that day at 5pm. Once I finally told them that I was not waiting any longer they finally told me they were going to get it from the Hyundai dealership and it would be ready for me when I got there. So overall it was not a horrible experience just very frustrating with the lack of communication and having to wait almost 7 days for something that I was told would only take 1 or 2. My salesman, Zachary Farrell was very nice and easy to work with just again had issues with communication. In the finance department I worked with Salvator Pineiro. He was also super nice and easy to work with. There was a problem with my title and he was quick about contacting me and getting it fixed. Overall the biggest problem I had was them not communicating with me and keeping me updated on the status of my vehicle and it taking almost 7 days to remedy this recall that I was told would only take a day or two. More

Excellent experience, would do business with them again. Cheryl was a pleasure to deal with! Cheryl was a pleasure to deal with! More

This is the 3rd Kia we have bought through Cheryl @ JBKia. She is looking to get you the best car with the options you are looking to get in a car. She is not looking at selling you the most expensiv JBKia. She is looking to get you the best car with the options you are looking to get in a car. She is not looking at selling you the most expensive car to get herself more money. I also appreciate them giving a military discount to veterans. I have also had Jake Whetsel both times for my finance person and he also was helpful and a pleasant person to work with at JB. More

The purchase was quick and easy, also was willing to work with me on the price. with me on the price. More

Keith is always friendly and always was have go advice for me and also Roger is great too for me and also Roger is great too More

Sales people were great, But the Finance and Insurance folks need some retraining. Took days to get my paperwork complete. Still worried about when I would get my Arkansas vehicle registration. folks need some retraining. Took days to get my paperwork complete. Still worried about when I would get my Arkansas vehicle registration. More

Rodger Harmon has been diligent and extremely helpful for us. We would work with him again. Scott S. was extremely nice and conversational, we just wish he would have emphasized being extremely clear with wh us. We would work with him again. Scott S. was extremely nice and conversational, we just wish he would have emphasized being extremely clear with what we were signing for seeing as we were first time car buyers and are naive when it comes to add ons. He probably felt like he was being clear but we didn't know More

Very friendly and professional. Took the time to answer our questions and address our concerns to our satisfaction. Thank you! Took the time to answer our questions and address our concerns to our satisfaction. Thank you! More

Best experience at a dealer! Quick, easy, and never felt pressured. Will definitely go back. Quick, easy, and never felt pressured. Will definitely go back. More