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Jim Coleman Honda - Service Center

Clarksville, MD

4.6
518 Reviews
Call Service Center (443) 535-0500

518 Reviews of Jim Coleman Honda - Service Center

Sort by
February 09, 2019

Great Experience All of the people that I encountered were very friendly and professional. I had to deal with two different vehicles with two different recalls and bot More

by SafetyGuy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 11, 2019 -

Jim Coleman Honda responded

Thank you so much for the wonderful feedback. We are thrilled to hear that your experience with us at Jim Coleman Honda was wonderful. We're delighted to see that our team provided you with excellent and everyone was so friendly. We're glad that both your visits were excellent and our team handled each of your recalls wonderfully. We look forward to seeing you in the future. Thank you again and have a great week!

February 04, 2019

Always satisfied! I am always happy with my experience at Jim Colman- great customer service and my car receives great service. I can always depend on my vehicle to pe More

by Happy!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 11, 2019 -

Jim Coleman Honda responded

Thank you for the marvelous feedback. We are thrilled to see that your service experiences with us are so amazing and each time our team takes great care of you. We are so happy to hear that our team always makes you feel so comfortable and keeps your vehicle's performance running great. We will see you next time. We hope you enjoy your week!

January 30, 2019

Prohibitively Expensive Combined with a vague lack of trust in their honesty/integrity (again), their extremely high prices have created a disgruntled ex-customer. From th More

by Panzer717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Murray
2.0
This rating includes all reviews, with more weight given to recent reviews.
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January 29, 2019

Great first oil change and tire rotation I scheduled online and there was zero wait time to drop off! Then, Purvis has my car finished within an hour! So great! Thanks a lot! More

by Ksachs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2019 -

Jim Coleman Honda responded

Thanks a lot for your feedback. We very much appreciate it. Purvis has been with Jim Coleman Honda for many years and as you have discovered, he is extremely customer friendly and always does his best to get the work done on a vehicle as quickly and as professionally as possible. Of course, we appreciate you choosing Jim Coleman Honda as your vehicle service provider and we look forward to assisting you for any future service needs. Thanks again for the feedback.

January 26, 2019

Only place for Honda service Cliff Webb, service manager, and his commitment to customers and honest service is the reason I have continued to go to Jum a Coleman since 2003. More

by Connie
Recommend Dealer
Yes
Employees Worked With
Cliff Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2019 -

Jim Coleman Honda responded

Connie - Thank you for the wonderful feedback. Cliff has been with Jim Coleman Honda since the doors opened almost 19 years ago and he has a very loyal customer base. Cliff, like all our Service Advisors take their responsibilities very seriously and always consult with customers to make sure their vehicle is safe and reliable. Again, thank you so much for the feedback.

January 07, 2019

excellent customer service Mr. Wu is familiar with me and my car. He explains what is needed and offers options. He is pleasant, professional, and efficient. The services per More

by Belinda B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Wu
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Jan 09, 2019 -

Jim Coleman Honda responded

Belinda: Thanks a lot for your feedback. Sam Wu is an excellent service advisor, as you found out. We are always pleased to hear from our customers and I will surely let Sam know about your experience.

December 22, 2018

Scheduled Service Appointment As usual, I got excellent service treatment from Purvis Burke both in scheduling and reception once I arrived. Work was completed in very timely fash More

by gary6521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2018 -

Jim Coleman Honda responded

We appreciate the kind words. We're thrilled to hear that your visit with us are always excellent. We are so happy that Purvis is always a joy to work with and our team takes good care of you. We can't wait to see you next time. Drive safe!

December 20, 2018

Quick Turnaround Found my problem right away, had no appointment and vehicle was ready in a quick manner. I would recommend the dealership highly to friends and famil More

by Marc J.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Artis
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Dec 26, 2018 -

Jim Coleman Honda responded

Thanks, Marc. We're so happy to see that your experience with us was wonderful. We are glad that our team provided you with excellent and efficient service. We are thrilled our team provided you with warm and friendly service and made you feel so comfortable. We will see you next time. Take care!

December 13, 2018

Yeah good job Very helpful and quick service. I liked being able to make an appointment online despite being a new customer. The staff was friendly and enjoyable. More

by Car1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 16, 2018 -

Jim Coleman Honda responded

Thank you for the blissful feedback. We are so happy to see that you had such a great experience with us at Jim Coleman Honda. We're glad our team took wonderful care of you and were so helpful and efficient. We will see you next time. Take care!

December 13, 2018

Great service Everyone there is very helpful and I appreciate their attention to detail. Fixed my problems. Thanks Sam Wu, got my problem resolved. The best group More

by B2b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Chads
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Purvis Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cliff Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Kral
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Wu, Steve Seely, James Artis
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Dec 16, 2018 -

Jim Coleman Honda responded

Thank you for the fabulous feedback. We are overjoyed to hear that our team took excellent care of you and Sam and our technicians went above and beyond. We appreciate the kind words. We will see you next time. Drive safe!

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