Jim Ellis Buick GMC Mall of GA

Honestly, The service centers needs improved. I spend 2 hours and 15 minutes for an oil change and tire rotation. Only to have them bring me truck out and the tires pressures were totally out of I spend 2 hours and 15 minutes for an oil change and tire rotation. Only to have them bring me truck out and the tires pressures were totally out of spec. One front had 73lbs the other 60 and the dually tires had four different pressures. Bad enough you pay $140 for an oil change but you would think it would be done in a timely and efficient manner. FYI, I had the first appointment of the day at 7:30. More

Execellent customer service Process went smoothly Will be doing more service with them in the future Will be doing more service with them in the future More

Jim Ellis Buick GMC Mall of Georgia is a great Dealorship! I take my car there to be serviced and they are always helpful. Dealorship! I take my car there to be serviced and they are always helpful. More

Pleasant and polite staff. Knowledgeable of products, people friendly will recommend friends and famy members Knowledgeable of products, people friendly will recommend friends and famy members More

Knowledgeable and friendly staff who know their business and go the extra mile to take care of you. and go the extra mile to take care of you. More

You don't have a selection for "Maybe" above. .. thats what I would have selected. But since you don't have it, I checked "no" instead. They sold the car to someone else, before they replied t .. thats what I would have selected. But since you don't have it, I checked "no" instead. They sold the car to someone else, before they replied to my emails inquiring about it, and didn't bother removing their Ad from Cars.com... until I told them to remove it... They stalled on giving me answers... They tried to show me "alternatives" that I already told them I was not interested in, and were more then TWICE the price of the one I was asking them about... My initial question to them was "do you have the car on your lot right now?" The person who replied did not know the answer; and I had to wait another 24 hours before they "found someone" who had the answer... What kind of car dealership doesn't know what they have, and needs 24 hours to find out? Why couldn't they have just taken 5 minutes to look it up in their computer and give me an answer... before they sold it to someone else? I was offering them 100% CASH DOWN PAYMENT for it. I used to work for small I.T. company who did business with this Dealership, we built and sold them, all their computers... I personally knew and was friends with, their Director of Digital Marketing and E Commerce before he retired, and they were a very different and much more friendly Dealership back then... More

Great customer service and car service is always quick! I appreciate the recommended services to keep me riding good. I appreciate the recommended services to keep me riding good. More

My Service Advisor Jorge Banos presented me with excellent service. He was professional and deserves 5 stars for his work ethics. Thanks Jorge you are the best. excellent service. He was professional and deserves 5 stars for his work ethics. Thanks Jorge you are the best. More

Ed is one of the best service reps I’ve worked with. Does a great job making sure everything is taken care of. Does a great job making sure everything is taken care of. More

Mr. Perry Mallory was my representative. He was very professional, courteous, knowledgeable. Great cusotmer service from start to finish!! professional, courteous, knowledgeable. Great cusotmer service from start to finish!! More