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Jim Ellis Buick GMC Mall of GA

Buford, GA

Overview
Employees
Reviews
Vehicles
4.6
3,949 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,950 reviews

January 12, 2022

Such a pleasure to do business with these guys. The buying process was quick, easy and no pressure. More

by MPAGE618
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jasmine
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Jan 16, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you have any further questions, please give us a call. We're always happy to help!

January 12, 2022

Ten I am put too much oil in the engine and I must come back? Technician not clean engine cover all around was oil and I must clean up? Very upset for this happen! More

by VLADOVISNJIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Garrett
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Jan 29, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello. Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. It looks like you have been in to address the concerns noted since you left us the review. We certainly apologize for any inconvenience that this may have caused. We hope that we can regain your trust in our dealership in the future. Please reach out to our service manager, Sean Garrett, at 678-889-8881 if you have any additional concerns.

January 11, 2022

Prices too high for scheduled service. Service agents not up to date with information on OnStar changes to 3G. More

by PACRAIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Gay
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 20, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, I would like to get some more details about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (770) 884-4641.

January 11, 2022

My experience was great with my sales man at the table and the wait was difficult lol More

by taylorohornsby
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

January 11, 2022

They were the best! Sam, Steve and Ken were the best. Very welcoming staff. Kovoki was awesome that’s why we decided to go back there. More

by KAMIRCOTTO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kovoki, Ken and Steve
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Jan 16, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Thank you for choosing Jim Ellis Buick GMC Mall Of Georgia and we hope to see you again.

January 11, 2022

Take a grain of salt with what your “rep” or salesperson it not as it seems More

by dccobb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not here must be temp labor
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January 10, 2022

Wasted two plus hours waiting on an oil change that never happened. Made an appointment and still didn’t have the correct parts to preform the service. Covid taken into consideration, I was disappointed to s More

by RUDOWLAWNCARE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
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Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our service manager, Sean Garrett, at 678-889-8881 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 07, 2022

Worst experience I've ever had with a dealership. I will never return there or recommend them. More

by JNALLEN25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Banos Jr
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Feb 25, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our service manager, Sean Garrett, at 678-889-8881 to discuss your concerns, as your satisfaction is of utmost importance to us.

January 06, 2022

Excellent customer service. Would highly recommend to anyone who is looking for a new car. More

by PENLAND
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

January 06, 2022

As always great service and excellent customer experience. Jorge and Sean always very helpful and keeps me updated on repair process. OUTSTANDING PROFESSIONAL GRADE PEOPLE More

by RSSALES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett, Jorge Banos Jr
Report | Print
Jan 16, 2022 -

Jim Ellis Buick GMC Mall of GA responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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