Jim Ellis Buick GMC Mall of GA

Everything was good They were overall nice and easy to deal with. The staff was not to pushy they did try some typical dealership sales tactics that I didn’t appreciate t They were overall nice and easy to deal with. The staff was not to pushy they did try some typical dealership sales tactics that I didn’t appreciate to much. Overall good experience although I am looking at a hefty repair bill on the truck I purchased but it is a used truck. More

Great service Scheduled appointment with fast and professional service. Offered options and they took me 1/2 hour early. Pleasant employees with great customer supp Scheduled appointment with fast and professional service. Offered options and they took me 1/2 hour early. Pleasant employees with great customer support. I will come back again More

Very disappointed. I was very disappointed. They came up with a list a mile long of things that needed to be done to my car. I have always despised when service centers I was very disappointed. They came up with a list a mile long of things that needed to be done to my car. I have always despised when service centers try to do this to a customer. They said I needed a new battery. I just bought a battery in May. They had a list of about $5000 worth of things that could be done to my car. Took the list to my mechanic and he laughed. More

Excellent Service Joe and Richard had all paperwork and car ready to test drive and purchase! It was the best and easiest car buying experience that we have ever had. T Joe and Richard had all paperwork and car ready to test drive and purchase! It was the best and easiest car buying experience that we have ever had. They were professional, knowledgeable and had us setup so we didn't have to wait forever. More

Morris Walker was excellent Everything was great! This was my first experience with Jim Ellis and I will definitely be back. They had a very large selection to choose from. Everything was great! This was my first experience with Jim Ellis and I will definitely be back. They had a very large selection to choose from. More

Car repair Did not inform me in a timely manner when my auto repair was finished - I had to call several times and received no timely response. Did not wash my Did not inform me in a timely manner when my auto repair was finished - I had to call several times and received no timely response. Did not wash my auto. My sure of warranty policy on repair work. More

Always Taken Care OF By the Service Department Tate was extremely helpful working through the list of reasons I was there. Given to the recall work and concern with the air condition, he arranged Tate was extremely helpful working through the list of reasons I was there. Given to the recall work and concern with the air condition, he arranged for a rental car. He kept me abreast of the progress of work ensured my car was ready timely. More

They turned around and made a bad experience good. Without making this a long story Chris did what was the right thing to repair the car. We are still waiting on the part but are grateful for his profe Without making this a long story Chris did what was the right thing to repair the car. We are still waiting on the part but are grateful for his professionalism and discernment. More

Bill "Cappy" was terrific. He put up with me for several hours as I struggled to make my decision. Cappy is very knowledgeable about his products. Jason Hoychick, General Sales Manager, was awesome as well hours as I struggled to make my decision. Cappy is very knowledgeable about his products. Jason Hoychick, General Sales Manager, was awesome as well More

Came In with my wife today to buy a car and Jovan and his manager Sammy gave us the best experience ever at a dealership. manager Sammy gave us the best experience ever at a dealership. More