Jim Ellis Buick GMC Mall of GA

Fantastic Very clean facility. Very knowledgeable staff. Good selection of inventory. Excellent service and very friendly staff. Went over all things to operate Very clean facility. Very knowledgeable staff. Good selection of inventory. Excellent service and very friendly staff. Went over all things to operate vehicle with options obtained. More

Honest and efficient The service staff at Jim Ellis does a great job ant letting you know the exact issue, checking warranty status, recommending other maintenance your ca The service staff at Jim Ellis does a great job ant letting you know the exact issue, checking warranty status, recommending other maintenance your car may need. They found the issue with my AC system and couldn't get the part until later in the day. They offered to assist with a ride home even though I didn't need it, I had a ride. David Blood called later that afternoon to tell me the car was ready earlier than expected. Picked up the car the next day good as new. Will definitely bring my Buick Enclave back to Jim Ellis. More

Great Service Chris, Stout was very helpful. He got me recorded and checked me out. I did not understand $69.00 oil change cost $78.56. R EThomas Chris, Stout was very helpful. He got me recorded and checked me out. I did not understand $69.00 oil change cost $78.56. R EThomas More

Excellent sales crew at Jim Ellis I am a single woman who was on the hunt for a great car at a great price. Javon Riley and Sami Karaki were 2 of the most professional and courteous gu I am a single woman who was on the hunt for a great car at a great price. Javon Riley and Sami Karaki were 2 of the most professional and courteous guys I’ve dealt with. I shopped for months. I had a 2015 GMC Acadia Denali I absolutely loved but was sad to know GM changed its body style in 2017 losing a seat and cargo space. Javon was the first sales guy to mention looking at the Buick Enclave among the dealers I had visited. My local dealer used heavy manipulative sales tactics BUT here at the Jim Ellis of the Mall of GA Sami gave me the best price the first go round for my Acadia and for the Enclave, and didn’t try to do a once over because I was a female. I felt very well taken care of and respected as a customer from the car shopping all the way to the end of the financing with Dee Hong and driving the car off the lot. I’ll definitely do business here again and tell all I know looking to shop here as well. More

Chris S. was very reliable! My vehicle required transportation and then the proper attention to diagnose the problem. Chris S. was on it without any prompting from myself, from My vehicle required transportation and then the proper attention to diagnose the problem. Chris S. was on it without any prompting from myself, from start to finish! More

Craig was great to work with! Love my new car! Craig was great to work with made the car buying process easy and was very helpful. I started the processa couple weeks before I was Love my new car! Craig was great to work with made the car buying process easy and was very helpful. I started the processa couple weeks before I was ready to buy he stayed in contact with me. Helped me do my credit application and when I was ready to buy he got the deal done in a timely manner and in my budget. Jasmine in Finance was awesome too! The entire staff goes above and beyond to make you feel comfortable and give amazing customer service. More

Buying experience I purchased my truck on Friday over the phone and we agreed for me to pick up my truck at 2:00 on Wednesday when an accessory would be completed. I t I purchased my truck on Friday over the phone and we agreed for me to pick up my truck at 2:00 on Wednesday when an accessory would be completed. I texted the sales associate the day before to ensure it would be ready and received assurance that it would be. The day of delivery I received a text asking when I would be there and I said between 1-2 and received a "no problem" text back. When I arrived my truck was not ready and I sat there until almost 5:00 waiting. I was offered water and never received it and left to simply sit there for almost 3 hours. Once I took delivery of my truck I had to clean out the paper car mats and other pieces of trash that were in the car. The finance took a while prepare the documents for my wives signature. I also was not offered the opportunity to purchase an extended warranty plan - which I always do. The whole experience was underwhelming and this is the 3rd car I have purchased there. More

Professional and friendly. Second to none. Perry greeted us promptly and with a very pleasant welcome. During and after the deal he made certain everything was done in a very timely manner and Perry greeted us promptly and with a very pleasant welcome. During and after the deal he made certain everything was done in a very timely manner and never lost interest in our purchase. My thanks to Perry and all involved for an enjoyable experience. More

Professional Although my name is David not Debbie the service was fine. The price match on tires was as advertised. Work was done quickly and professionaly. Although my name is David not Debbie the service was fine. The price match on tires was as advertised. Work was done quickly and professionaly. More

replace left rear shock My appointment on June 24, 2019 was to replace the left rear shock on my 2015 GMC Terrain. The work was completed within the stated time. As in my p My appointment on June 24, 2019 was to replace the left rear shock on my 2015 GMC Terrain. The work was completed within the stated time. As in my previous visit on June 19, my Service Advisor David Gonzalez was friendly and helpful. More