Jim Ellis Buick GMC Mall of GA

Computer system down The system was down and we were delayed for a few minutes, but employees made it work. The service staff worked on what they could as fast as they c The system was down and we were delayed for a few minutes, but employees made it work. The service staff worked on what they could as fast as they could. More

Fantastic sales staff! Joe Marengo is a true professional and it shows in the people he works with, our sales person mike Hatcher was a pleasure to do business with. Fantas Joe Marengo is a true professional and it shows in the people he works with, our sales person mike Hatcher was a pleasure to do business with. Fantastic from start to finish, love my new Sierra 2500! More

Great service! Went in for general maintenance, the service advisor David Gonzalez was efficient, kind and just generally nice to deal with! Service was quick and I Went in for general maintenance, the service advisor David Gonzalez was efficient, kind and just generally nice to deal with! Service was quick and I am very satisfied! More

Great selection of used older model vehicles This dealership has a great selection of used an older vehicles if you are looking for a price break, I was. The sales person kept me informed on th This dealership has a great selection of used an older vehicles if you are looking for a price break, I was. The sales person kept me informed on the status of a vehicle that I was very interested in before anybody else in the market had even looked at it . I was even able to finish up the majority of the paperwork before I even came to the dealership to finish paperwork on the financial side . More

Fabulous experience! We looked online through Cargurus to locate our vehicle at Jim Ellis GMC. I sent an email around 9 PM thinking I might get a reply in the next couple We looked online through Cargurus to locate our vehicle at Jim Ellis GMC. I sent an email around 9 PM thinking I might get a reply in the next couple of days. I got a reply in less than 30 minutes. We live above Dalton and drove down early on a Saturday morning. We were finished test driving, paperwork, out of the door before noon. We really appreciated the fact that they didn't want to waste our time. Great experience. More

Best dealer I've ever dealt with!! I cannot believe the exceptional experience my wife and I had buying a new car from the team at Jim Ellis Buick GMC Mall of Ga!! Morris, our sales co I cannot believe the exceptional experience my wife and I had buying a new car from the team at Jim Ellis Buick GMC Mall of Ga!! Morris, our sales consultant, and Sammi, Sales Manager, did everything right and then some!! Morris took the time to gather all the Yukon XL's we wanted to see, had the patience while we drove them all and helped us in the buying decision....all with no pressure, no BS and a smile and joke the whole time. He catered to our every need, questions and wants when it was time to get to making a deal. He pulled in the best Sales Manager I've ever met, Sammi, to get us the additional services that we wanted on our new vehicles and he did so with no hesitation!! I could go on and on but in the end, this was the best car buying experience I've ever had and I look forward to seeing them again for service. Awesome guys, awesome team and awesome vehicle!! We couldn't be happier and recommend Jim Ellis GMC to anyone. More

BEST DAMN DEALER IN GEORGIA....PERIOD!! Nobody, but nobody in the car business can exceed the values and service of that of Jim Ellis Buick GMC Mall of Georgia. These folks were more than f Nobody, but nobody in the car business can exceed the values and service of that of Jim Ellis Buick GMC Mall of Georgia. These folks were more than friendly and professional. Nobody likes or wants to go car shopping, generally because of the dreaded "car salesman ". Well, sit down folks, not here.....you are truly treated as Kings and Queens. If there was a trophy for kindness and education it would most certainly go to Jim Ellis at the Mall of Georgia. More

Customer Service Representatives We will go to the Athens Dealership from now on. We have had nothing but trouble with our Tahoe or rudeness since purchasing from Jim Ellis Buick GMC We will go to the Athens Dealership from now on. We have had nothing but trouble with our Tahoe or rudeness since purchasing from Jim Ellis Buick GMC Mall of Georgia. Getting vehicle serviced and there is an issue, always have to reschedule to fix it. This time it was the rear windshield wiper fluid not working. I’d imagine it’s mainly a pump or loose hose. Had a similar problem with one on my work vehicle. Fleet maintenance had it fixed in less than ten minutes. Don’t preach about tires looking like they haven’t been rotated properly. Check your records before opening your mouth. Y’all have been the ones servicing it since the purchase. That would be your fault. Don’t make a reference to the oil maintenance sticker on the windshield when we go over the recommendation this time, saying we need to be sure to bring it in by the date or mileage on it, and then turn right around and not put one on the windshield at all, after my wife gets it serviced. Still having an issue with the radio. Had issues with the AC compressor, battery, and brake system all in less than 1 1/2 years of ownership. Can’t tell the difference between a free car wash with the service and your paid car wash. Had to ask for them to vacuum it and it didn’t looked touched. Oil changes should not take over an hour with an appointment. We got more important things to do than sit in your lobby or be offered a lift. We came to get an oil change not be taken somewhere. Y’all got some major issues there !!! Those of which I will no longer have to deal with. We have given y’all too many chances. I hear the dealership in Athens has their act together. More

Brake problems Good service took care of the problem fast and kept me in the loop as to what our Yukon needed . Will use them when needed Good service took care of the problem fast and kept me in the loop as to what our Yukon needed . Will use them when needed More

Great people and service. Service advisor David Gonzalez and technician that serviced my car was very courteous and helpful. I appreciate the being notified of recommended main Service advisor David Gonzalez and technician that serviced my car was very courteous and helpful. I appreciate the being notified of recommended maintenance needs and concerns. Thanks for the great work, Terry A. More