Jim Ellis Buick GMC Mall of GA

Buyer beware.. They lied to me about everything we talked about. Its 2019, I didnt think dealers still had to lie to get you to buy a car. I wont be back and neither They lied to me about everything we talked about. Its 2019, I didnt think dealers still had to lie to get you to buy a car. I wont be back and neither should you. More

No communication Worst experience I had ever had there. Took my wife’s car in for coolant leak they said it was a water pump. Well that didn’t fix it so the said they Worst experience I had ever had there. Took my wife’s car in for coolant leak they said it was a water pump. Well that didn’t fix it so the said they had to order parts never heard anything else till I called a week later and I was informed that the car had been done no one called to let us know More

Very happy customer Traveled 200 miles to this dealer to see a 2014 Tacoma truck. Low miles, competatively priced. Got a pretty good deal with what I got for my trade-in. Traveled 200 miles to this dealer to see a 2014 Tacoma truck. Low miles, competatively priced. Got a pretty good deal with what I got for my trade-in. Highly recommend you ask for Richard Newton to help you. Great sales rep! More

Easiest car buying experience I’ve had! Perry in sales and Jasmine in finance were both amazing! They were extremely professional and made every step of this process extremely easy. I bought Perry in sales and Jasmine in finance were both amazing! They were extremely professional and made every step of this process extremely easy. I bought pre-used, and my mechanic says this is in the best shape he’s ever seen for a used car. More

Great Until I Brought the Financing Check Everyone was very nice, including my salesman, until I started talking finances. I was on the phone with my loan officer at my bank and the salesman k Everyone was very nice, including my salesman, until I started talking finances. I was on the phone with my loan officer at my bank and the salesman kept rudely interrupting by shouting information that he needed from the officer repeatedly. I was a little shocked that he didn't have the patience to wait just a minute or so while I spoke to my loan officer about my own questions and needs. I offered to let him speak to her and he even seemed to speak rudely to her on the phone as well. I was embarrassed as I have a relationship with my loan officer and felt like I had to excuse his rude behavior. The salesman was nice when I first came to look at the car and offered to install a sunroof for a fee so I was very excited when I came back to purchase the vehicle. He also made a few other promises that he did not uphold. He promised to fill my tank the day I drove the car home - it was not full so he promised to make sure it was full when I returned to pick up the vehicle with the new sunroof installed. Okay, Ill take free gas when I can get it. He also promised to have the car detailed again for my final visit to pick up my car - neither was done when I came to pick up my vehicle. I also had to use a loaner car while mine was in the shop getting the sunroof installed, I was given a gas-guzzling SUV with about 1/8th of a tank of gas. The salesman was well aware that I live over an hour away and he still gave me the loaner in that state, so I had to fill it up with gas so I was able to get around. And on top of that he didn't fill up my personal car. He was just overall very rude after our initial interactions and did not keep his promises. Another reason I found him rude was his reaction to the value of my trade-in. I traded in a well loved (and well used) vehicle and he was very crass about the state of it. Granted, it wasn't in great condition by any means but he sure did let me know it! If salesmen were like doctors, this man has very poor bedside manner. It just didn't make me feel good as someone who was giving a lot of money (to a person like me) to a person/company. I then received an e-mail from the tag/title person at the dealership with a few different options that I may need to follow depending on my situation. I replied to the e-mail and was never responded to until I picked up my car for the final time when the salesman told me that I would need to return to the DMV after 45 days to get a new tag - which was in direct contradiction to the information in the e-mail. I have been googling what to do on the internet because I'd rather do that than rely on any information from this dealership. More

Not Happy I gave three stars because I'm not happy with the different issues I keep having with the 2017 Acadia I purchased new. Twice I've been put in a rental I gave three stars because I'm not happy with the different issues I keep having with the 2017 Acadia I purchased new. Twice I've been put in a rental and I understand you want to provide the option to have transportation but it's a inconvenience for working people who have little flexibility in their schedules. If GMC wants to minimize issues then I suggest investing in better technology, parts or whatever it is to provide better quality vehicles, especially when GMC vehicles cost just as much as quality foreign brands. I will say the staff is always helpful in trying to accommodate customers and genuinely listen to your concerns. More