Jim Ellis Buick GMC Mall of GA

Average I went to do the oil change, during the visit in requested to check the left mirror because is not working properly, The staff member told me that the I went to do the oil change, during the visit in requested to check the left mirror because is not working properly, The staff member told me that they have to replace the mirror and someone going to get in touch with me when they received the part but 2 months later I am still waiting for someone to call me. Not good... not good... More

They make it easy and pleasant The waiting room is nice. The personnel are very friendly and helpful. My only complaint is that they try to get you to add on to the services you are The waiting room is nice. The personnel are very friendly and helpful. My only complaint is that they try to get you to add on to the services you are in for. I came in for an oil change and left after spending $350. I turned down an oil additive, a cabin air filter and a few other suggestions. It's probably cheaper just to get your oil changed at a drive thru type place :) More

Outstanding Blake Kenya is very knowledgeable, kind, and professional. We went in to look at a preowned car. He was very friendly and knew everything about the ve Blake Kenya is very knowledgeable, kind, and professional. We went in to look at a preowned car. He was very friendly and knew everything about the vehicle. He made us feel welcomed and made buying a car an easy experience. Would definitely recommend buying a vehicle from him & Jim Ellis Automotive in Buford. He & Sam addressed our concerns and put us at ease. We appreciate their attention to detail. More

Polite, worked hard to put a good deal together. Staff worked hard to meet my vehicle requirements. Exceeded my expectation and very polite. Got a fair deal on both new truck and trade in. Not pushin Staff worked hard to meet my vehicle requirements. Exceeded my expectation and very polite. Got a fair deal on both new truck and trade in. Not pushing. Would reccomand both associates to other customers. More

Oil change reasonable price and quick service. I was in and out in less than 90 minutes. Nice quiet area to read while I waited, although would have liked to h reasonable price and quick service. I was in and out in less than 90 minutes. Nice quiet area to read while I waited, although would have liked to have been able to mute the large screen tv (in the lounge area with the large comfortable chairs) More

We got an awesome deal! Perry and Jasmine were great to work with. Gave us the price we wanted on a late model used vehicle. No pressure dealership and a high class experienc Perry and Jasmine were great to work with. Gave us the price we wanted on a late model used vehicle. No pressure dealership and a high class experience all the way around. Mark Stenger More

Overall great experience Very friendly, easy negotiation, fair value for trade. It was nice that the deal and paperwork did not take all day, we were in and out in four hours. Very friendly, easy negotiation, fair value for trade. It was nice that the deal and paperwork did not take all day, we were in and out in four hours. More

Car buying was so easy and relaxing Excellent car buying service with Mike Hatcher Would buy my next new car with Mike. I would recommend Jim Ellis to all our friends and family Excellent car buying service with Mike Hatcher Would buy my next new car with Mike. I would recommend Jim Ellis to all our friends and family More

Works Magic! I was in a difficult situation with my trade in. Blake and his team worked with me to get me best deal and rate on my new GM Sierra. Would recommend t I was in a difficult situation with my trade in. Blake and his team worked with me to get me best deal and rate on my new GM Sierra. Would recommend to all my friends and family. More

Problem with windshield wipers I had the pleasure of dealing with James in your service department. He was very professional, courteous, and friendly but most of all he took the ti I had the pleasure of dealing with James in your service department. He was very professional, courteous, and friendly but most of all he took the time the time to understand our issues and made certain the issues with our vehicle was corrected. James also made sure we knew what was going on with our vehicle at all time. Great job James More