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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,940 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,940 reviews
December 28, 2018
Have had my car serviced here multiple times. Fast service when having an appointment. Works with your warranty even if it's not through them. No issues, great place when I need to have things don Fast service when having an appointment. Works with your warranty even if it's not through them. No issues, great place when I need to have things done. More
by ALEXALVARADO2001
Verified CustomerEmployees Worked With
David Gonzalez
December 28, 2018
Waiting Area is comfortable The only negative maybe my misunderstanding is that I saw other vehicles being vacuumed. Mine was muddy outside and dirt in the floor so I guess it wa The only negative maybe my misunderstanding is that I saw other vehicles being vacuumed. Mine was muddy outside and dirt in the floor so I guess it was assumed that I didn't need it or cared. More
by JAMIE32
Employees Worked With
David Blood
December 28, 2018
Not Happy. 2.5 hr wait (with an appt) for an oil change. When you have a scheduled appointment for a job that typically takes 30 minutes tops to complete, in no way should you have to sit in the lobby and wa When you have a scheduled appointment for a job that typically takes 30 minutes tops to complete, in no way should you have to sit in the lobby and wait over 2.5 hours for the service. I had also been smelling a strong mold odor coming from my ventilation system for several months, and my son was experiencing headaches every time he rode in my truck. At the same time, I complained that I was hearing large amounts of water sloshing back and forth in the front end of the truck when the vehicle turns. Turns out the problem is a defective sludge tank pump (I think that's what they told me) that GMC knew about the problem and was working on a fix. Back to the mold issue: As it turns out, my cabin air filters were complete saturated in water and covered in mold. I've never had this problem before in any other vehicles I've owned, and you can't tell me that it's a coincidence that I have a water drainage issue in my front end, and it isn't tied to cabin air filters being saturated in water and mold. This was supposed to be a free service call, but instead I was forced to pay $100 for new cabin filters that I believe were ruined by an issue GMC is aware of. I believe GMC should have covered the cost of the filters, and should have thoroughly sprayed and cleaned out my air duct system at no charge, at least until the water purge solution is developed. I've been disappointed from the start with my purchase of the 2017 GMC Canyon, and it keeps going downhill. Can't wait until my lease is up... More
by BLAKE.PHILLIPS
December 28, 2018
Bought a recently traded in car They did an inspection and put new tires on it. Very happy with service. The car wasn’t cleaned when I first saw it but after a complete detail the ca They did an inspection and put new tires on it. Very happy with service. The car wasn’t cleaned when I first saw it but after a complete detail the car was extremely clean. More
by rblount1977
Employees Worked With
Steve Eason, Dee Hong
December 27, 2018
Follow-up to Previous Repair Had an issue with hood collapse. Previous to repair, this issue was not present. Jim Ellis Buick stood behind our honest request and repaired the issu Had an issue with hood collapse. Previous to repair, this issue was not present. Jim Ellis Buick stood behind our honest request and repaired the issue at a very fair price. More
by CRAIGASMITH
Employees Worked With
David Gonzalez
December 27, 2018
New Sierra Mike Hatcher made the whole process as seamless as possible, a true professional. There is a reason that Mike is the top producer, he truly knows how Mike Hatcher made the whole process as seamless as possible, a true professional. There is a reason that Mike is the top producer, he truly knows how to exceed customer expectations. Mark More
by Mark
Employees Worked With
Mike Hatcher
December 27, 2018
Oil change Had appointment time and it took 1hr and 45min past promised time. Vehicle promised in 1 and 1/2 hrs. Not a good way to start a service relationship Had appointment time and it took 1hr and 45min past promised time. Vehicle promised in 1 and 1/2 hrs. Not a good way to start a service relationship on a new vehicle. You More
by woodall94
Employees Worked With
David Gonzalez
December 27, 2018
Amazing service and they went out of their way to make the deal happen. Really exicuted well on the details and we will definitely be back! service and they went out of their way to make the deal happen. Really exicuted well on the details and we will definitely be back! More
by mateo272727
December 27, 2018
gmc yukon xl jason dowdy was amazing , no nonsence,fast and curtious. bought and drove out in one hour . great service .this was our 5 vehicle from jim ellis. than jason dowdy was amazing , no nonsence,fast and curtious. bought and drove out in one hour . great service .this was our 5 vehicle from jim ellis. thanks foe everthing . More
by MPHELPS
December 27, 2018
Fixed a check engine light and wiper switch Sean kept me informed of the progress and went the extra mile for me with the service. The Tech was very good and knowledgeable of the Canyon. Sean kept me informed of the progress and went the extra mile for me with the service. The Tech was very good and knowledgeable of the Canyon. More
by S.PASS
Employees Worked With
Sean Garrett
