Jim Ellis Buick GMC Mall of GA

Thanks for the great service I called the day before and when I arrived Chris already had the part pulled and a tech standing by for my arrival. I was in and out in less than 30 m I called the day before and when I arrived Chris already had the part pulled and a tech standing by for my arrival. I was in and out in less than 30 minuted. I will be back for all my service needs for sure... More

Simply Amazing!!!! Huge thanks to Nelson and Sami for the Outstanding service that was rendered to me. From the moment I pulled onto the lot we were greeted with a smile Huge thanks to Nelson and Sami for the Outstanding service that was rendered to me. From the moment I pulled onto the lot we were greeted with a smile and was treated with excellent service. My salesman Nelson was very helpful with all my questions and concerns. From the start to finish this is by far and away the best car buying experience I have ever had. Sami Karaki made sure every "T" was crossed and "I" dotted!!! I would recommend this dealership to all my family and friends!!! More

It was fantastic. Easy and well handled Made appointment. Arrived at appointment time and it was routine maintenance. Enjoy a cup of coffee and car was serviced within an hour and I was on Made appointment. Arrived at appointment time and it was routine maintenance. Enjoy a cup of coffee and car was serviced within an hour and I was on my way. Above expectations More

Average to slightly above average for a car dealership. One of my concerns was not fixed. The outside air temperature display gets stuck on the same number for hours or days at a time. It is an intermittent One of my concerns was not fixed. The outside air temperature display gets stuck on the same number for hours or days at a time. It is an intermittent problem for sure. The service tech said it seemed to be displaying the correct temperature when he looked at it. Obviously, in his mind and that of GMC, there’s no problem. The next day and part of the following day, the temperature reading was stuck again. Long story short, I’m bringing the vehicle back to the to have the sensor replaced, total cost $87.00 installed. Even though the vehicle is under factory warranty and is only one year old, they would not cover it. Definitely disappointing. More

Trouble and pressure free buying experience A great and customer friendly experience from top to bottom. I respect the up-front and no pressure attitude from sales and would buy another vehicle A great and customer friendly experience from top to bottom. I respect the up-front and no pressure attitude from sales and would buy another vehicle or comfortably refer them to anyone in the market. More

Service My appointment was met promptly and timely. Service advisor was both friendly and knowledgeable. The automobile was in and out of service and ready wi My appointment was met promptly and timely. Service advisor was both friendly and knowledgeable. The automobile was in and out of service and ready within an hour. More

Service was extremely wonderful Jasmine and her sales representative( Jovan ) was on point and the sales was very professional and friendly.i would recommend this dealership to anyon Jasmine and her sales representative( Jovan ) was on point and the sales was very professional and friendly.i would recommend this dealership to anyone 100% More

Excellent experience, pressure free. Jovan was very friendly and helpful. If there were any questions he did not know he knew where to go get the answers. There was no pressure from him o Jovan was very friendly and helpful. If there were any questions he did not know he knew where to go get the answers. There was no pressure from him or any of the staff at Jim Ellis. I would highly recommend speaking with Javon if you are interested in a vehicle, he makes the experience of looking at and buying a vehicle easy and hassle free. It was one of the quickest purchases we have ever made. Thanks again Jovan More

Excellent customer service Fast service. The staff was very helpful, from the second I pulled in to the second I left. They went over all they had done. The waiting area was com Fast service. The staff was very helpful, from the second I pulled in to the second I left. They went over all they had done. The waiting area was comfortable and clean and they had snacks and some refreshments while you waited. They also had places where you were able to charge your phone, laptop, or other devices. They also had a place for the children to play where many places do not have. The quality of work was excellent as well. They took care to keep the interior clean as well. More

Great experience. Sebastian was my salesperson. He was very helpful and experienced. Helping me walk out with a car in less than 2 hours. Jasmine got me through the pap Sebastian was my salesperson. He was very helpful and experienced. Helping me walk out with a car in less than 2 hours. Jasmine got me through the paper work with ease.I would recommend purchasing from Jim Ellis. Thank you Sebastian & Jasmine Angel More