Jim Ellis Buick GMC Mall of GA

Excellent customer service very professional. I was a walk in and Charles took care of me as though I had an appointment. He is a very good making customer feel comfortable. I was a walk in and Charles took care of me as though I had an appointment. He is a very good making customer feel comfortable. More

Always clean and a pretty streamlined experience. I like the cameras showing wheel alignment and damage to a car I like the cameras showing wheel alignment and damage to a car More

Excellent service my part was ordered then I was able to drop my truck off drop my truck off More

He was polite, he listened, and I could tell he actually cared about getting me the best deal instead of just closing a sale. I told him my budget going in, and somehow he came in under it. I still can’t be cared about getting me the best deal instead of just closing a sale. I told him my budget going in, and somehow he came in under it. I still can’t believe that happened. No pressure, no games, just straight up honesty the whole way through. Five stars doesn’t even feel like enough. If I could give David a 6, I would. He’s got a customer for life now. More

They were fast, friendly, and they did a great job. Monica was a pleasure to work with. I definitely recommend this dealership! Thank you again! Monica was a pleasure to work with. I definitely recommend this dealership! Thank you again! More

Very good. Their primary focus was to make sure that my concerns were addressed and corrected. Their primary focus was to make sure that my concerns were addressed and corrected. More

Very good. Their primary focus was to make sure that my concerns were addressed and corrected. Their primary focus was to make sure that my concerns were addressed and corrected. More

efficient, friendly, respectful Their willingness to answer questions and their friendly manner make one feel comfortable. answer questions and their friendly manner make one feel comfortable. More

When we called to make repair appt for non working air conditioner we were told it would take a FULL day just to diagnosis the problem. Ok, so we dropped the vehicle off on Monday and then they told us it conditioner we were told it would take a FULL day just to diagnosis the problem. Ok, so we dropped the vehicle off on Monday and then they told us it would be Wednesday before the could get the a/c hose part. Ok, so then we called Wednesday to what status because no one called us back regarding progress of repairs and we were told, 'sorry, it will be Friday!!!'. So we called back Friday at 4pm when we still had not heard back from anyone regarding g progress of car. We were then told Monica was off Friday and to call back Monday!!! I then asked for the manager to call me. Manager called back around 4:45pm we were told they needed to order another part because cold air was only blowing cold on one side of car and the needed to order a part and it would be following Wednesday before car would be ready!! Totally failed on communication and expectations of getting car fixed in a timely manner. Someone did call us Monday around 4p to tell us car was fixed!! Strange that they said on Friday they needed to order a part and it Would be Wednesday (of following week) before the car would be ready. We now have little faith in getting any future repairs done at this Buick facility after many years (since 2012) and thousands of dollars spent. More

Fast and professional service. Tom is a helpful person. The Service tech did a great job completing all the work quickly. Tom is a helpful person. The Service tech did a great job completing all the work quickly. More