Jim Ellis Buick GMC Mall of GA

Two kids & a new puppy in tow and STILL a great experience! After being rear-ended, my husband's truck was totaled leaving us only a few days to purchase a new vehicle. We found a used 2018 truck we were intere After being rear-ended, my husband's truck was totaled leaving us only a few days to purchase a new vehicle. We found a used 2018 truck we were interested in online, walked into Jim Ellis, and met Blake Kenya and Dee Hong. What could have been an extremely overwhelming process with two kids and a new 8 week old puppy in tow turned out to be our best car buying experience. Both Blake and Dee were extremely courteous, very accommodating, personable, and overall made the process easy for us. We were in and out with a GREAT price in no time. I would highly recommend Jim Ellis and working with Blake Kenya and Dee Hong. More

Top notch! Got me in right away & had a great kids area to entertain my 3 year old while I waited. This was my 1st service with my new car and by far the quickes Got me in right away & had a great kids area to entertain my 3 year old while I waited. This was my 1st service with my new car and by far the quickest and easiest experience I've ever had. More

My name is David, not Debbie as shown in my account I have tried since I bought my 2015 GMC truck to have the name on the account changed from Debbie to David. Service was good. I have tried since I bought my 2015 GMC truck to have the name on the account changed from Debbie to David. Service was good. More

So happy with my purchase I cant say enough about the sales team and my salesman Mike on my buying experience he and the others at Jim Ellis made the buying process less stress I cant say enough about the sales team and my salesman Mike on my buying experience he and the others at Jim Ellis made the buying process less stressful and so much easier than other experiences I've had in the pass thank you again for all your hard work. More

Catalytic Converter Replacement Checked with Chris Stout, Service Advisor, when Check Engine light came on. He used a tool to determine problem was catalytic converter. He ordered pa Checked with Chris Stout, Service Advisor, when Check Engine light came on. He used a tool to determine problem was catalytic converter. He ordered part and scheduled replacement to be day part arrived. It took a little while for engine to cool off but new catalytic converter was installed while I waited. It was covered by warranty so only charge was for oil change at the same time. More

Car battery draining Good experience. They called to let us know what they found wrong before doing the work and how much it would costs and kept it overnight to check it Good experience. They called to let us know what they found wrong before doing the work and how much it would costs and kept it overnight to check it out the next morning because something was drawing the battery and didn’t charge extra. More

See below. Service was great. Chris did an exceptional job of explaining things. Kristin was very good at arranging times of service. Both were very polite and Service was great. Chris did an exceptional job of explaining things. Kristin was very good at arranging times of service. Both were very polite and friendly. More

Isaac was great Isaac really knew the product and features of the Enclave. Total professional salesman. I would most definitely recommend going to this dealer and as Isaac really knew the product and features of the Enclave. Total professional salesman. I would most definitely recommend going to this dealer and ask for Issac. More

Oil Change and tire rotation The staff were very nice and the service was less than the time promised by. I appreciate people who stand by their word. Thank you Ron and David. The staff were very nice and the service was less than the time promised by. I appreciate people who stand by their word. Thank you Ron and David. More

Experience They really know what they are doing and know their craft very well!! They never disappoint me! They treat me with courtesy and respect!!! I am very s They really know what they are doing and know their craft very well!! They never disappoint me! They treat me with courtesy and respect!!! I am very satisfied!! More