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Jim Ellis Buick GMC Mall of GA

Buford, GA

4.6
3,969 Reviews
Established in 2010, Jim Ellis Buick GMC Mall of Georgia offers a wide selection of new, pre-owned, and commercial Buick and GMC vehicles. As part of the Jim Ellis Automotive Group — which encompasses 21 dealerships, 17 brands a collision center and a stand-alone service center — the dealership is committed to assisting customers in finding vehicles that suit their lifestyles and needs. The dealership's dedication to excellence has been recognized with the 2025 Reputation.com 800 Club Award and the 2024 CarFax Lifetime Top-Rated Dealer designation. Visit Jim Ellis Buick GMC Mall of Georgia at 3600 Buford Drive, Buford, GA 30519, or online at JimEllisBuickGMCMallofGeorgia.com.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,969 reviews

April 01, 2024

Warm welcome, kept me well informed as to work progress and made me feel appreciated as a customer. More

by ricktay
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
Jul 23, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

March 30, 2024

He doesn’t know what he’s doing and only has excuses rather than solutions. Just passes the buck on mistakes made but his department. More

by Bigcat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Rose
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

March 28, 2024

Took care of 90000 mi service. Car running great. I plan on keeping it until it won't run any longer. With the great Service Dept. at Jim Ellis that day may never come. More

by lanasj1951
Recommend Dealer
Yes
Employees Worked With
Tom service dept.
Jul 23, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

March 23, 2024

Ed always gets us in and out! He always keep us up to date on all progress. More

by TMILLER0120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.

March 23, 2024

Love it always helping. Brandon Cannon is my trusted source for service advisor love this place thank u guys ! More

by Elizaramirez143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
Mar 30, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

March 21, 2024

Everyone was very professional. The process was easy and I felt no pressure at all. More

by wa_middendorf
Recommend Dealer
Yes
Employees Worked With
Craig Ebel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Ebel
Jul 23, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

March 18, 2024

Dealer services are what I would expect, nothing above or beyond. Ed has been very communicative. He and the Jim Ellis network have no control over GM issues, which I'm very disappointed in. More

by Jpharrin59
Recommend Dealer
No
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
Jul 23, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for letting us know about your recent visit to Jim Ellis Buick GMC Mall of Georgia.

March 18, 2024

The people were nice and everything seemed to go as expected. Except that I was looking to get a tire pressure sensor replaced and that's when I made up my mind to never go back More

by bonhamsdad04
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Barnes
Jul 23, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

Jul 24, 2024 -

bonhamsdad04 responded

Obviously you didn't even read my review... I gave 5 stars to Ed not Jim Ellis GMC dealership...

March 14, 2024

Excellent experience, no pressure sale and willing to negotiate price. Would recommend Jim Ellis to others. More

by JDARNETTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joe Marengo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hatcher, Luis Larios
Mar 30, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We hope to be of service to you again in the future. Best wishes, Jim Ellis Buick GMC Mall of Georgia

March 14, 2024

I've been coming here a while and I'm pleased with the service. The staff keep me updated and always ask if I want certain work done to the vehicle that may be due More

by CARLATCOPELAND
Recommend Dealer
Yes
Mar 30, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're glad to hear you found our staff was so knowledgeable and helpful!

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