Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
2,335 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
2,335 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
Sort by
August 02, 2025
It was a great and enjoyable experience Brandon was very thorough and great I will return thorough and great I will return More
by taejamaal
Verified Customer
August 02, 2025
Quick response. Excellent service best communication when we call they respond right away it's awesome. Excellent service best communication when we call they respond right away it's awesome. More
by SAMNANIK
Employees Worked With
July 31, 2025
Very expensive and unprofessional. Not willing to match prices - I will be going to Roswell where the service is faster, and much more affordable!!!! Not willing to match prices - I will be going to Roswell where the service is faster, and much more affordable!!!! More
by CHELSEA.B.CAMPBELL
Employees Worked With
July 31, 2025
I appreciate you all being quick in getting my car served and the quick turn around time. and the quick turn around time. More
by JIMSTEPHENS2
Employees Worked With
Other Employees :
Chick Clayton did an awesome job on making sure I got taken care of on a recent repair. He gave me great direct and advice along with him following up several time during the process.
July 30, 2025
All the people I dealt with were awesome. They were nice, knowledgeable, and honest. I felt like I made the right decision on my vehicle. They were nice, knowledgeable, and honest. I felt like I made the right decision on my vehicle. More
by Devlin Manning
July 27, 2025
Service was great. I've gotten rental cars, Lyft, and dealership vehicles in the past when my car is in the shop. Oh also the coffee machine was upgraded and is yummy. I've gotten rental cars, Lyft, and dealership vehicles in the past when my car is in the shop. Oh also the coffee machine was upgraded and is yummy. The creamer is good too, many varieties.. More
by joshzpate
Employees Worked With
July 26, 2025
Coolant control valve was replaced, and after receiving my truck back, the radiator was leaking. Note: Wasn’t leaking before they worked on the coolant system. Carried it back to have radiator replace my truck back, the radiator was leaking. Note: Wasn’t leaking before they worked on the coolant system. Carried it back to have radiator replaced, but the dealer doesn’t think the radiator issue is related to their work. Made me pay for the repair. More
by rhino5
July 24, 2025
Helpful, fast, and efficient. Friendly and knowledgeable staff that helped to resolve the problem with my car quickly. Friendly and knowledgeable staff that helped to resolve the problem with my car quickly. More
by shannonhansen
Employees Worked With
July 24, 2025
With the expense associated with work performed by the dealership, it seems excessive to charge an additional fee for credit card use. I still think I was charged the fee even after requesting to pay as a dealership, it seems excessive to charge an additional fee for credit card use. I still think I was charged the fee even after requesting to pay as a debit card. My total went from 129 to 154. There were obviously additional fees other than taxes. More
by ehorne07
