Jim Ellis Buick GMC Mall of GA - Service Center

I was very pleased with the service operation. I was able to get an immediate appointment for service and it was done efficiently at a reasonable price. I was able to get an immediate appointment for service and it was done efficiently at a reasonable price. More

Great bunch of people very courteous and very helpful , yes I would recommend them to anyone yes I would recommend them to anyone More

James helped us out a lot we were having trunk problems and couldn't get it fixed by anyone else he did it in a day thank you again was greatly appreciated and couldn't get it fixed by anyone else he did it in a day thank you again was greatly appreciated More

I wish that someone would greet customers at the door when walking in to the service area! . No one spoke to me at all! I just stood waiting to see who I could get to see me! I finally said something! when walking in to the service area! . No one spoke to me at all! I just stood waiting to see who I could get to see me! I finally said something! I was very disappointed! It felt like no one wanted to help me at all!! There were plenty of clerks too! A long time ago when I've been there someone came right up.. not any more!! More

Came in for the first time, in and out. The requested work was done, no surprises and over delivered on the completion time. I wouldn’t hesitate to come back. The requested work was done, no surprises and over delivered on the completion time. I wouldn’t hesitate to come back. More

I stroll in the parking lot. Chris came directly out. It was probably right at seven. He listened to what I had to say. We went on a test ride. He and the finance manager stayed Chris came directly out. It was probably right at seven. He listened to what I had to say. We went on a test ride. He and the finance manager stayed till 930 that night and close a very good deal for me since then they have followed up with items. They said they would take care of. I bought a lot of cars and trucks in my days and I have never ever. I've referred to friends already More

I had an appointment scheduled, but when I arrived at the dealership, there were no other customers waiting—yet I was left standing around while multiple salespeople took their time and seemed in no rush to dealership, there were no other customers waiting—yet I was left standing around while multiple salespeople took their time and seemed in no rush to assist. I waited for about five minutes with no acknowledgment, despite the place being quiet. It felt disorganized and dismissive, especially considering I had booked ahead. The lack of urgency and clear communication made for a frustrating and disappointing experience. More

Service dept. is excellent. Your phone system/answer Service is terrible. It hung up on me several times. is excellent. Your phone system/answer Service is terrible. It hung up on me several times. More

Very professional and explained the service in detail. He had my vehicle in and out in no time. He had my vehicle in and out in no time. More