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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,285 Reviews

2,285 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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August 03, 2023

I was a bit nervous have to take my car in for repair especially knowing is a 2022. My service advisor Malissa was courteous, knowledgeable and helpful. I had my vehicle repaired sooner than I anticipate More

by LIZRAMLAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Gay
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Malissa.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

August 01, 2023

Excellent service spot on everything was great I will return and recommend your services again More

by CHARLIEMCCAIN56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Canon
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we are so happy to read such a great review about Jim Ellis Buick GMC Mall of Georgia!

July 30, 2023

I had too wate too long win I had An appointment with my car. I was there allmost two hours. More

by BEARDJAMES298
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim South
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon, Bryan Rudow
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one.

July 30, 2023

Was pleased to have a loner far while my car was being repaired. All is working well now with my car. More

by JBEARD2136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

July 30, 2023

Left my oil change with a leaky filter, but drove back a week later and y'all did a very nice job jumping right on it when you noticed my last service job wasn't done. Charles is friendly and dependable. More

by joshzpate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia.

July 29, 2023

The most amazing experience buying a new vehicle. The service and experience was very enjoyable. Thank you. More

by bebe545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

July 29, 2023

Kept vehicle several days to ensure that my issue was resolved and they ensured that the vehicle was completely resolved More

by SALJM7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Aug 14, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

July 25, 2023

The team was clear, kind, and honest. They did not try to pressure me into anything and they went above and beyond to ensure I was cared for while I awaited my vehicle repair. More

by QS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 25, 2023

Great customer service, clean and nice atmosphere. Great communications to customers service repair about their autos. More

by dmurphey6@aol.com
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thanks for taking the time to leave a review. We sincerely value your business and look forward to your next visit!

July 24, 2023

Have already done this request. My response evidently got lost in cyberspace…..but my visit to the dealership was very successful!! More

by RANDC377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

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