Jim Ellis Buick GMC Mall of GA - Service Center

Clean-Friendly-Professional-Knowledgeable and Welcoming! The service dept. made me feel very comfortable as a first time customer The service dept. made me feel very comfortable as a first time customer More

Ed Barnes did a great job taking care of my father’s 2008 Buick Lucerne and helped us navigate repairs with the insurance company. Buick Lucerne and helped us navigate repairs with the insurance company. More

Having purchased the vehicle there a few years ago, I brought it in for service, teeming then the part that needed to be replaced in advice if my regular mechanic. I asked for one diagnostic to be done brought it in for service, teeming then the part that needed to be replaced in advice if my regular mechanic. I asked for one diagnostic to be done to advice about ac engine hesitation. Quote $700. The extra service needed was spark plug replacement. I opted to have that done for $300 less at the regular mechanic. This dealership not only didn't roll in the diagnostic fee in store if being paid to do paid service for my initiative train for the visit, they committed theft abs ac abusive practice by charging a second diagnostic which was not needed as the part replacement requested initially could be verified visually. Also, a $75 fee not in the quote was charged. $700 turned into $1000. After speaking with several other people I realized this is happening at multiple area GM dealership service departments. The service writer was very professional, but said he service manager makes the policy and would not adjust the unethical fees. I don't have any issues like this with the local Subaru dealership for the Subaru I own. More

The service was fast and perfect thanks I will recommend everyone to this dealer for your service thanks again everyone to this dealer for your service thanks again More

It’s was a pleasure to dropped my Truck off to a great dealership very nice and friendly people dealership very nice and friendly people More

Very professional and honest. My first place to shop for vehicles they done right every time My first place to shop for vehicles they done right every time More

Have two different vehicle I’ve taken in for repairs. I believe I have a service center I’ll will return to in the future. First vehicle I took there was a nightmare. It had been to 3 or 4 shops befor I believe I have a service center I’ll will return to in the future. First vehicle I took there was a nightmare. It had been to 3 or 4 shops before yours and nobody had any answers for me. You guys were able to diagnose and make the repair. There was a delay in the repair but understand it was the parts were hard to come by. The second vehicle ended up needing a transmission. Repair took 3 days. Unbelievable service! More

Took my vehicle in for 30k miles service and noticed I did not have any wiper fluid and the tires were a bit low on air. The rep took the vehicle back to the garage and was adv i had to schedule another a did not have any wiper fluid and the tires were a bit low on air. The rep took the vehicle back to the garage and was adv i had to schedule another appointment because the wiper fluid tank needed replacing. At my second appointment I advised the rep the tires were not topped off to please make sure they were topped off this time. Drove off and noticed that once again the tires were not topped off and still a bit low. I am uncertain if the service was done correctly given that I being the customer am the one that noticed these things and not the person working on the vehicle. This is the first time in years and I have felt unsatisfied with the service given to my vehicle. More

Would recommend, Car had water pump issue and we got it back in a day and 1/2. The service advisor James was very helpful and called back when I had questions. back in a day and 1/2. The service advisor James was very helpful and called back when I had questions. More

Service was great like always. I will recommended to all my friends who owns GMC. I will recommended to all my friends who owns GMC. More