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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,302 Reviews

2,302 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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May 18, 2022

They took me right in when I arrived (I had an appointment). The waiting area was nice. The service took just about the time they told me to expect. The staff was very courteous throughout. More

by BURGAMY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Garrett, Perry Mallory
May 20, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the staff here at Jim Ellis Buick GMC Mall of Georgia! Please don't hesitate to reach out to us if there's anything more we can do!

May 16, 2022

Outstanding work and customer service, Kevoki is the best, truck was ready quickly and price was great! More

by bimmergal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevoki
May 18, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 15, 2022

Jorge Banos is a great service guy. This is the best dealership in Buford, GA. Their service department was very helpful. More

by TONY@PICKUPANDGOMOVING.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
May 17, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

May 11, 2022

jorge was cool. i felt he was honest with me and tried to help me. More

by DARIUSWASHINGTON999
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
May 14, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia! If you have any further questions, please give us a call. We're always happy to help!

May 10, 2022

My battery was bad and they worked the issue, ran diagnostics until they found the problem More

by DC_PASTA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!

May 08, 2022

Farina and Brandon were very nice and helpful. However I was charged a labor charge for something that I feel should have been covered under the factory bumper to bumper warranty. My vehicle was p More

by ww3728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon
May 10, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi there! We're so happy we were able to help you out! Thank you so much again for your feedback! We hope you have a great day!

May 04, 2022

Wife came in for a schedule oil change and was there for over two hours. Service advisor that she was working with was trying to take advantage of her by recommending several services. When she clearly stat More

by RBG8756
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Barnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2022 -

Jim Ellis Buick GMC Mall of GA responded

When you have an opportunity, please reach out to our service manager, Sean Garrett, at 678-889-8881 so that we can try to restore your confidence in our business. Thank you for taking the time to reach out to us, and we hope to hear from you soon.

May 04, 2022

I liked Jorge Banos’ customer service, he is friendly and kind person and explained everything about the car and services. The dealer was clean. More

by petitbrenda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Banos Jr
May 06, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We hope you have a great day!

May 04, 2022

Excellent service and efficient. Kori was helpful and got me in and out for my oil change. More

by duncanc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kori
May 06, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hi, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We hope you have a great day!

May 03, 2022

Their service department was very efficient and my oil change and tire rotation was done quickly. More

by 93larrazabal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Pederson
May 06, 2022 -

Jim Ellis Buick GMC Mall of GA responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to reach out to us if you need anything. Have a wonderful day.

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