Jim Ellis Mazda Marietta

During a hectic time with limited transportation and social distancing this service manager made extra efforts and coordination to help me. Unheard of with most large businesses that typically ignore a social distancing this service manager made extra efforts and coordination to help me. Unheard of with most large businesses that typically ignore any request beyond bare minimum obligations to a customer. This great example of customer service is what keeps a loyal customer base. These actions taken by the service department should be noted by the corporate heads...including sales department, because we all know that the basis of a new vehicle purchase is confidence in the warranty. My expectation of customer service has become a disenchantment revolving around the convenient excuses of deferring problems to another unanswered phone line. Not this lady! She kept me posted and actually wanted to get my ticket in and out with reassurance of resolve. Next car will likely be purchased from this group...because of the SERVICE DEPARTMENT! That’s how you do it in the car industry...GREAT JOB! More

Great experience. I would recommend Jim Ellis a Mazda to all my friends and family . Everyone we worked with was so professional and helpful. Great all my friends and family . Everyone we worked with was so professional and helpful. Great More

They said they would fix an issue with my rear light the last time I came in for service, and I didn't think to double check that they did it. Still broken. Thanks guys. Fine besides that. Just hate whe last time I came in for service, and I didn't think to double check that they did it. Still broken. Thanks guys. Fine besides that. Just hate when someone says they will do something and then fail to follow through. More

I came into the service department due to a flat tire and from start to finish the service advisor was helpful and accommodating. The technician took great care of my car and worked quickly to get the tire r from start to finish the service advisor was helpful and accommodating. The technician took great care of my car and worked quickly to get the tire replaced and also topped off my windshield fluid. The waiting area was comfortable and upon arrival i was offered refreshments while i waited. More

Loved they picked up my car for the service. Quick turnaround time! Only negative was pricing. I would go there again. Great team. Booking the appointment was easy. turnaround time! Only negative was pricing. I would go there again. Great team. Booking the appointment was easy. More

Great customer and maintenance service. Always treated with utmost professionalism on every visit with both my vehicles. I would definitely highly recommended Jim Ellis Mazda! with utmost professionalism on every visit with both my vehicles. I would definitely highly recommended Jim Ellis Mazda! More

I've been dealing with Jim Ellis Mazda for the last 6 years even though I didn't initially purchase my car from there. The folks here are courteous and professional their customer service is amazing. years even though I didn't initially purchase my car from there. The folks here are courteous and professional their customer service is amazing. More

Had the best car buying experience at Jim Ellis Mazda of Marietta. Paul and Mike were great helping me to purchase my new car and trade my old one in. Miguel made the financing process a breeze. Todd was ve Marietta. Paul and Mike were great helping me to purchase my new car and trade my old one in. Miguel made the financing process a breeze. Todd was very helpful and so awesome assisting me with buying accessories for my new car! Overall it was a great experience! 10/10 would recommend! More

The service I received during the process of buying a new car was exceptional. The entire team was so helpful and was able to answer all of my questions every step of the way. car was exceptional. The entire team was so helpful and was able to answer all of my questions every step of the way. More

Very Professional Doug is always a pleasure to work with. He always seems to remember me, even with all the other customers he deal with. It means an awful lot to be r Doug is always a pleasure to work with. He always seems to remember me, even with all the other customers he deal with. It means an awful lot to be remembered. More