Jim Ellis Mazda Marietta

Very pleasant. Your satisfaction is their priority. My sales rep, Ken Basezer, made my experience very enjoyable. He took a different approach during the test drive and told me to perform donuts in a pa My sales rep, Ken Basezer, made my experience very enjoyable. He took a different approach during the test drive and told me to perform donuts in a parking lot to experience the power and control of the car. I really liked the test drive and was ready to buy immediately. Mazda 3 was not my first choice when considering buying a new car but it won me over after I test drove a Honda civic. There was no comparison to the look, feel,and swaggy tech features of the Mazda. The financing process was a little frustrating being that I had to mention over and over again that I did not want my credit pulled because I had already secured a finance company. Also, there was an issue with me getting the correct car. The sales rep initially told me that I would be getting the bose system. When I drove the car home I noticed it did not have it. I called the dealership and they agreed to exchange the car for an upgraded model with no hassel! I got the bose plus more cool additional equipment. I can truly say that I am a very satisfied customer of Jim Ellis Mazda and will definitely be back to purchase my next car. More

Great experience! Excellent service! Great experience, very friendly staff. From greeting, to test drive, purchasing, and financing, was the best car buying experience I have had. Thank y Great experience, very friendly staff. From greeting, to test drive, purchasing, and financing, was the best car buying experience I have had. Thank you for the superior service! More

Best car buying experience EVER!!!! We have lived in northwest Georgia for 19 years and have been aware of Jim Ellis's auto dealerships, but have never visited one. We have been shopp We have lived in northwest Georgia for 19 years and have been aware of Jim Ellis's auto dealerships, but have never visited one. We have been shopping for a new car for months and really were very interested in a Ford Escape Titanium, but after actually seeing and driving one, we decided it was too small! Having read a very positive review on the new Mazda, we decided to visit Jim Ellis Mazda. The experience was pleasant from the moment we arrived. Our sales consultant, John Golen, was very knowledgable and professional! Eric William, the Sales Manager, was very helpful as well. After discussing our needs and wants in a vehicle, John showed us both the CX3 and the CX5 Touring, The CX3 was what we wanted to see, but discovered it was too small , The CX5 Touring fit all our needs, plus some. ( especially the many safety features.) The atmosphere of the dealership was very friendly. Everyone spoke to us, offered refreshments, etc. Everyone made us feel more like friends rather than customers. The actual paperwork with Nestor Diya, Finance Manager was painless. All in all, we will definitely visit and recommend Jim Ellis Mazda! More

Fantastic experience You want what you want right? Marion helped me to get exactly what I was looking for even after several other dealers told me it was unrealistic. Mari You want what you want right? Marion helped me to get exactly what I was looking for even after several other dealers told me it was unrealistic. Marion worked very hard to get me what I wanted AND a great deal.I'm So grateful! All the dealers were professional, knowledgeable, & ready to assist. Just a great experience overall. More

5 Star experience We started our sales experience online. Finding the car we were looking for and making an offer. We also submitted our credit application on line. I We started our sales experience online. Finding the car we were looking for and making an offer. We also submitted our credit application on line. In a very short period of time we received a call from Eric the Sales Manager that all was approved. I was out of state and offered to give him my credit card number to make a deposit to hold the car. I was told that was not necessary they would hold the car till we could come in and test drive the Mazda and confirm we wanted the car. When we arrived at the dealership, Marion Gilbert became our sales consultant. Marion went through all the hi-tech features on the car, let us drive the car and gave us the opportunity to buy the car. We never felt as if we were being "sold" anything. Marion is very professional and friendly person. We would highly recommend him to assist you with your purchase. Nestor, the Finance Manager, was also friendly and professional. We were not locked away in his office for hours while he tried to up sell us. We had been given a trade-in estimate of what our 2007 Mini Cooper S with 188,000 miles was worth via internet. They honored that estimate, which we felt was more than fair. The complete and total buying process, from beginning to end, was pleasant, professional and reasonably quick. We would highly recommend Jim Ellis Mazda, Marion Gilbert and everyone we dealt with there. More

Beware of service department use of outside schedulers I found out today Jim Ellis Mazda of Marietta uses an outside provider to schedule their service. Even if you call the dealership's local number, a I found out today Jim Ellis Mazda of Marietta uses an outside provider to schedule their service. Even if you call the dealership's local number, a non employee sets up the time and is often unaware of things such as: certain air bags are custom and must be ordered in advance. It was a waste of three hours and a learning experience. The service team is not rude; they are just not your primary point of contact. More

So-so I have purchased cars from this dealership twice and have had excellent service with the most recent purchase with the help of Hilton Young. His cust I have purchased cars from this dealership twice and have had excellent service with the most recent purchase with the help of Hilton Young. His customer service and professionalism was excellent. I expected the same type of quality from the service department when I brought my vehicle in. It was only half of that More

Horrible Service Took my car in for a regular oil change. Was told needed new battery, tires, etc. When I told Doug Aldridge who I was dealing with no, he became qui Took my car in for a regular oil change. Was told needed new battery, tires, etc. When I told Doug Aldridge who I was dealing with no, he became quite rude. Would never take my car there again with that type of service. Piece of advice Jim Ellis - Fire Doug Aldridge! More

Always had used cars...bought my 1st brand new vehicle Very pleased with my vehicle..The entire Process was smooth of finalizing the deal..Dwayne was great, on the ball answered all questions before I cou Very pleased with my vehicle..The entire Process was smooth of finalizing the deal..Dwayne was great, on the ball answered all questions before I could ask him..very accommodating from start to finish More

I love this dealership I bought a new grand touring MAZDA3 from this dealership last fall and I use their service department as well. Every employee has always been extremel I bought a new grand touring MAZDA3 from this dealership last fall and I use their service department as well. Every employee has always been extremely nice and efficient. Also, I owe Brandon a huge thank you for being so nice throughout my service appt this morning even though I showed up before the gate was open! More