Jim Ellis Mazda Marietta

I only use this dealership to get service for my Mazda. Eddie is THE BEST. Will never sell you something you don't need and will make sure you get what you do need. The service technician even sends you Eddie is THE BEST. Will never sell you something you don't need and will make sure you get what you do need. The service technician even sends you a video of the the work they are doing. More

Mike Fresquez’s courtesy and professionalism really set him apart. My wife and I were moving to Atlanta from out of state and Mike made it easy for us to pick our models and start the lease application bef him apart. My wife and I were moving to Atlanta from out of state and Mike made it easy for us to pick our models and start the lease application before arriving in town. More

Clean waiting area, fast service, plus a free car wash and knowable service people. Thanks and knowable service people. Thanks More

This dealership is one of my favorites. I was greeted right away & informed of each step. I especially enjoyed the video. I was greeted right away & informed of each step. I especially enjoyed the video. More

We have been trading with Jim Ellis for many years. Hilton was super helpful and very knowledgeable about the different models and features. Hilton was super helpful and very knowledgeable about the different models and features. More

My service technician/customer service rep is fantastic. Goes out of his way to ensure you are welcomed. Goes out of his way to ensure you are welcomed. More

If I could give this dealership 0 stars I would. I started working with Ivan 2 months ago to do some research on the vehicles to help make my decision on which model and trim level I wanted to buy. I started working with Ivan 2 months ago to do some research on the vehicles to help make my decision on which model and trim level I wanted to buy. 2 weeks ago I got back in touch with Ivan and he was very helpful in providing details on additional fees that would be included with the purchase and helped us decide on which vehicle to buy. We came in and decided on the vehicle, talked about the trade and then provided pictures on the vehicle to trade. We were given an offer for the vehicle and I went into to sign the paperwork. We came back 3 days later to complete the purchase and pick up the vehicle. Ivan then told us that our trade offer could not be honored. We did a walk around where he pointed out every scratch and ding on our nearly 12 year old trade. We then went in to look at KBB where, much to their surprise, the low offer was $125 less than what had been agreed to. After a bunch of back and forth on what they could do and what they could not do, we left. I did not appreciate the game that they were playing with this purchase. I was not out to “get a deal” I was perfectly fine with paying MSRP. Once you agree to a price, I expect you to honor it. The fact that Ivan “always has to give the bad news” is a problem. I do not want to work with a team that does not believe in integrity or ethics. Needless to say, I will drive the 20 minutes and 15 miles away to go to another dealer. More

Chris was very informative and courteous. The wait was short and the waiting area very nice and all areas were extremely clean. The wait was short and the waiting area very nice and all areas were extremely clean. More

Every one involved during my Service Dept. visit was very helpful, answered all my questions, kept me informed of service progress. Thank you visit was very helpful, answered all my questions, kept me informed of service progress. Thank you More