Jim Falk Lexus of Beverly Hills

Wonderful! The staff at Jim Falk of Beverly Hills was professional and friendly. We were extremely happy with our experience. Preet helped with our purchase and The staff at Jim Falk of Beverly Hills was professional and friendly. We were extremely happy with our experience. Preet helped with our purchase and made the paperwork easy and quick. More

pleasant! Danny was very helpful. Except for the waiting in the finance department, Danny did a great job and I would recommend my friends to him. Danny was very helpful. Except for the waiting in the finance department, Danny did a great job and I would recommend my friends to him. More

Good job Good work but very expensive. Nice, relatively new facility. Eddie was great. Quick in and out. Good, clean, comfortable loaner. Cashier was competent Good work but very expensive. Nice, relatively new facility. Eddie was great. Quick in and out. Good, clean, comfortable loaner. Cashier was competent and pleasant. More

Friendly personalized service It’s such a pleasure working with staff who know your name and your needs, who go the extra steps to speed your service but are still thorough. I espe It’s such a pleasure working with staff who know your name and your needs, who go the extra steps to speed your service but are still thorough. I especially like Eddy and recommend him without reservations More

ANGEL is a real angel Angel...is an angel!! I had a few quirks with m car. He took the car and ran some tests. He did this over a course of two days. NO charge..I was s Angel...is an angel!! I had a few quirks with m car. He took the car and ran some tests. He did this over a course of two days. NO charge..I was shocked. He really takes care of his clients. The service dept is so friendly. A pleasure to go there. Plus, the cookies are delicious> More

Quick Warranty Battery Replacement This was my first time back at this dealership since I had a problem with them a couple of years ago over pricing issues (recommended service that was This was my first time back at this dealership since I had a problem with them a couple of years ago over pricing issues (recommended service that wasn't necessary and over-pricing compared to other dealer ships). I was stuck... I had a dead battery and Lexus of Beverly Hills was the closest place to drop off for a new battery. The battery was less than a year old and it was still under Lexus warranty. It was the first time I had been in their new service location. Josh was my service rep and he did a great job of taking care of all the paper work and making sure it was covered on the warranty. It was a both good and painless experience. My car was ready when promised. More

Service department returned my car early! I found the service representative extremely responsive to my questions, and respectful. The best parts of the experience were the smiles and friendl I found the service representative extremely responsive to my questions, and respectful. The best parts of the experience were the smiles and friendliness and the professionalism. The experience exceeded my expectations. More

Customer Service? Sorry, we don't do that here Having some paperwork issues that are being ignored. Already making car payments but still can't drive the vehicle even though I bought it a month ag Having some paperwork issues that are being ignored. Already making car payments but still can't drive the vehicle even though I bought it a month ago. I've been calling every day for over 4 weeks, leaving messages, promised phone calls back, being lied to that paperwork was submitted only to find out it never was weeks later. Once they get your money, they will say and do anything to get you off the phone. Never met a group of lazier people. What ever happened to customer service. Wrote and called Lexus Corporate, they say they can't do anything. Get a hold of your dealership LEXUS, this is INSANE!!! The only person I worked with that actually has helped me, Tyler Burzynski. John/Yohan Kim, BIANCA WHITE, Angad Chhina, Bill Phelps(GM)....Don't even waste your time, just ask for someone else More

Superb professionalism from service onsultant Angel Vasquez. I so recommend the professionalism, consideration, and conscientiousness of service consultant Angel Vasquez. It is a pleasure to take my Lexus into I so recommend the professionalism, consideration, and conscientiousness of service consultant Angel Vasquez. It is a pleasure to take my Lexus into Jim Falk, and Angel in particular! More