Jim Hudson Lexus

Compliment Jade was very professional and personnable, patiently explained the process of purchasing the vehicle, demonstrated how it works, and answered all my Jade was very professional and personnable, patiently explained the process of purchasing the vehicle, demonstrated how it works, and answered all my questions. Great experience. More

Very Accommodating The dearship is very accommodating and personable. Melvin Alston, my advisor, is always pleasant and up front in explaining what needs to be done to The dearship is very accommodating and personable. Melvin Alston, my advisor, is always pleasant and up front in explaining what needs to be done to my car. More

Steadfast customer service I have been a loyal customer for 15 years, as this dealership/service team has been loyal to me. They are very thorough and explain the details of se I have been a loyal customer for 15 years, as this dealership/service team has been loyal to me. They are very thorough and explain the details of services/repairs before conducting the same. I greatly appreciate their loaner program which eliminates transportation issues while my SUV is undergoing service/repair. More

Outstanding service and work. Everyone at Jim Hudson Lexus is always courteous, professional and helpful. The service department is outstanding. They provided valet service to my h Everyone at Jim Hudson Lexus is always courteous, professional and helpful. The service department is outstanding. They provided valet service to my home and left a loaner 2019 ES 350 for my use. I highly recommend Jim Hudson Lexus for sales and service. More

Customer Experience We purchased our first Lexus a couple of years ago from Mark Wickman and he was exceptional during the process. It was not the typical car buying exp We purchased our first Lexus a couple of years ago from Mark Wickman and he was exceptional during the process. It was not the typical car buying experience that we had been used to in the past. I can honestly say there is not even a close second to the level of service that both Mark and the dealership provided. It was this experience that made me consider Mark and Jim Hudson for the next purchase for my daughter. Mark had been keeping his eyes open for months for a couple of types of cars and kept me posted as I had requested. After driving the IS200t Mark had located for us my daughter wanted to test drive a 4Runner. She did not like the one on site so Mark showed us one at Jim Hudson Toyota. We went over and test drove that one and had it transferred over. I would not want to deal with anyone but Mark so the extra couple of drives from Chapin was no problem. Mark and Jim Hudson will have our business from now on. Thank you for going the extra mile in all that you do to please your customers. Happy customers come back! More

Good job Normal 5K service with loaner. I was met at my car door in Service bay and everything went great from there. They were very busy but each customer w Normal 5K service with loaner. I was met at my car door in Service bay and everything went great from there. They were very busy but each customer was attended rapidly. Exit report met my needs. Overall no glitches. Great experience. Thank you! More

Wonderful Eric Due was a fantastic help to me. He went through step by step what I needed to do with my car. Very nice and professional Eric Due was a fantastic help to me. He went through step by step what I needed to do with my car. Very nice and professional More

I received punctual and excellent service I have been a customer of Jim Hudson Lexus since 2008. During this time, I have never been unhappy with my vehicle maintenance service. Last week my 4 I have been a customer of Jim Hudson Lexus since 2008. During this time, I have never been unhappy with my vehicle maintenance service. Last week my 450H was serviced. I was greeted by Mr. Melvin Alston. He is always pleasant and professional. In his office, he explained the required service and completed the form for a loaner car. When my car was ready, he called and I returned. In Mr. Alston's office, he reviewed the invoice and inspection results with me. I paid and Mr. Alston directed me to my clean car. More

40 K service Courteous and component service. Mark made the appointment and everything was taken care of - 40 K service and installed an update to the navigation Courteous and component service. Mark made the appointment and everything was taken care of - 40 K service and installed an update to the navigation system - I drive all over the US during the summer and don't always stay on the main roads. Really handy - beats the phone. More

Awesome!!!! Jade was great, he communicated with me thru the whole process and the day of purchase couldn’t have gone any smoother. Everyone I dealt with gave me Jade was great, he communicated with me thru the whole process and the day of purchase couldn’t have gone any smoother. Everyone I dealt with gave me great customer service. More