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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,154 Reviews

2,154 Reviews of Jim Hudson Lexus - Service Center

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August 30, 2023

Great job as always. Very friendly and professional service. I would highly recommend to anyone. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Jim Hudson Lexus responded

We are delighted to learn about your positive experience at our dealership! We sincerely appreciate you taking the time to provide us with your feedback.

August 29, 2023

You're are the best, yall know how to treat your customers. Thanks everything's More

by Jeretta Kinney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Jim Hudson Lexus responded

Thanks for the great review! We are so thrilled to hear about your experience with our team. We hope to do business with you again in the future.

August 29, 2023

Very supportive! On time! Positive feedback! IHave always been taken care of for 20 years! Whole team great! Very appreciative! More

by adehl002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kimberly
Sep 01, 2023 -

Jim Hudson Lexus responded

Thanks for the great review! We appreciate it and hope to do business with you again in the future.

August 27, 2023

Curtious,professional,helpful,friendly,knowledgeable,was impressed with the service and the free snacks available More

by johnpaquette51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Jim Hudson Lexus responded

It's truly wonderful to hear that your time at our dealership was exceptional!

August 26, 2023

Professional, courteous, knowledgeable and friendly staff. While visiting any department the staff is beyond helpful. The facility is very clean and comfortable if waiting for services to be completed. More

by KG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Jim Hudson Lexus responded

We're grateful for your positive review. Should you require any assistance, please don't hesitate to reach out!

August 26, 2023

Very professional in appearance, but lacks some in performance. Didn’t complete all requested servicing that I paid for. Tires were never rotated, tire pressures were not adjusted to manufacture spe More

by coachhosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hill
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Jim Hudson Lexus responded

We are delighted to learn about your positive experience at our dealership! We sincerely appreciate you taking the time to provide us with your feedback.

August 24, 2023

Always superior service and extra care. Personal notes from employees, etc. I've never known a car dealership that operated with such class. Colby was a top notch service rep and Kyle in sa More

by Robin Embry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Emerson, Brooke Armstrong
Aug 25, 2023 -

Jim Hudson Lexus responded

It's truly wonderful to hear that your time at our dealership was exceptional!

August 23, 2023

Nice, clean facility. Friendly and professional employees. Melvin is the best! Convenient locstion and service hours. More

by rubobwow52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Jim Hudson Lexus responded

Thanks for the great review! We are so thrilled to hear about your experience with our team. We hope to do business with you again in the future.

August 23, 2023

My sales person was AWESOME however my experience with the service representative has been disappointing with confusion and frustration More

by eugenia.kalipdirector
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Jim Hudson Lexus responded

We deeply regret the unsatisfactory encounter you had at our dealership. Our highest priority is ensuring customer contentment, and we are grateful for the important insights you've shared. Please reach out to Robert Yeomans at ryeomans@jimhudson.com to address your issue.

August 22, 2023

Melvin was courteous, professional, knowledgeable and caring as he always is. Work on my care was doy properly. More

by lizziereeves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2023 -

Jim Hudson Lexus responded

Thank you for taking the time to share your excellent experience with Melvin! We are so happy they could help make your experience a breeze. Should you need anything, please don't hesitate to reach out.

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