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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,152 Reviews
Call Service Center (803) 754-9500

2,152 Reviews of Jim Hudson Lexus - Service Center

Sort by
April 06, 2023

Nice waiting room, very nice amenities. With appointment for tire rotation and inspection it took two and one half hours to complete. More

by Jeffream1946
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2023 -

Jeffream1946 responded

This review process, while I know needs to be real, is time consuming and if you don’t know who you are sending requests to needing email address and strong codes might explain why I will think twice before completing another.

Apr 06, 2023 -

Jim Hudson Lexus responded

Thank you for sharing your feedback. I am very sorry for the delay in completing our services and if the process of leaving a review felt too time-consuming. I will discuss this with my team to help us improve and provide a five-star experience next time. Please reach out if there is anything else I can help with. Thank you, Julie Plyler - Customer Relations Manager - 803-754-9500

April 05, 2023

Great dealership, excellent customer service. My only complaint this time was the loaner car that was left on pickup of my car, it was dirty and smelled like vomit and that someone had sprayed so More

by jbarron1946
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2023 -

jbarron1946 responded

Great job and great service

Apr 06, 2023 -

Jim Hudson Lexus responded

Thank you for the review! We are so glad to hear that the team was able to get the job done. With regard to the rest of your feedback, we apologize for the issues you encountered with our loaner vehicle. We will be sure to keep this in mind in the future. If there is anything more we can do to assist you or better your time working with us, please feel free to reach out. Best, Julie Plyler - Customer Relations Manager - 803-754-9500

Apr 06, 2023 -

jbarron1946 responded

Thanks for your response. I have never dealt with a great dealerships like Jim Hudson Lexus and Buick. I look forward to my next purchase. A classy organization.

April 04, 2023

I recently took my Lexus ES 350 for service. This was the first time and wasn’t sure of the process. I was met by Colby Emerson Service Advisor almost immediately after parking the vehicle are More

by kcruse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Emerson - 5 Stars
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Apr 05, 2023 -

Jim Hudson Lexus responded

Thanks for trusting us with your vehicle service! We're glad to hear Colby provided you with attentive and overall excellent customer service--we'll be sure to pass along your kudos to him. Our team appreciates your business and looks forward to seeing you again at Jim Hudson Lexus of Columbia! Safe travels in your ES-350!

April 04, 2023

Eric was the best. He made sure I felt comfortable and got the job done as promised. More

by Deedie.jordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Patterson
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Apr 04, 2023 -

Jim Hudson Lexus responded

We're glad to hear Eric provided you with an attentive and excellent vehicle service! We'll be sure to pass on your kudos. Our team hopes to see you again at Jim Hudson Lexus of Columbia!

April 01, 2023

I had an A plus, plus good car experience with Melvin’s guidance at Jim Hudson! More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Jim Hudson Lexus responded

Thank you for reviewing us! We appreciate the kind feedback about Melvin and hope to see you again at Jim Hudson Lexus of Columbia. Safe travels!

April 01, 2023

Appointment at 1:00. Arrived at 12:40. Didn’t leave until 3:05. Was only there for an oil change. Didn’t even have time to stay for complimentary car wash! More

by Myjjones6972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tanner Carnes
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Jim Hudson Lexus responded

I apologize that your vehicle was not serviced in a more timely manner. This does not sound like the quick and accommodating care I expect from our team and I would like the chance to make things right. I will look for your contact information but also invite you to reach out to me directly. Thank you, Julie Plyler - Customer Relations Manager - 803-754-9500

Apr 05, 2023 -

Myjjones6972 responded

Myjjones6972@gmail.com

March 31, 2023

Mr. Erik do we’re very professional and nice. I most Definitely will be back again and want Mr. Erik Due to be my Service Consultant when ever I bring my car in. He answer all of my questions and help m More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2023 -

Jim Hudson Lexus responded

Thanks for your kind words and five stars, Michelle! We are so glad that Erik offered answers and provided a job well done during your service here at Jim Hudson Lexus of Columbia. It's a pleasure to serve you--see you next time!

March 30, 2023

Very friendly and clean. Colby was very friendly and helpful. Also, the finance manager who assisted me with the extended warranty. More

by Lynnett.small
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Wick
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Mar 30, 2023 -

Jim Hudson Lexus responded

We're happy to hear Colby and our team were of great help to you during your visit with us! We'll be sure to pass on your kudos. We're also glad you enjoyed our facilities. In addition to offering great service, our team believes it's important to provide a comfortable environment for customers that's clean and welcoming. Thanks for your positive feedback! We hope to see you again at Jim Hudson Lexus of Columbia!

March 29, 2023

The service representative was excellent. He met me at the car and handed all of my requests. Top notch!!!! More

by Dpritchman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Jim Hudson Lexus responded

It's great to hear you received 5-star service here at Jim Hudson Lexus of Columbia. Thank you for choosing us, we hope you drive safe and have a stellar day!

March 29, 2023

Service was quick and easy, Erik was a pleasure to speak with and very informative. More

by jeremybessinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2023 -

Jim Hudson Lexus responded

Thank you, Jeremy, for leaving Jim Hudson Lexus of Columbia a five-star review! Will pass this along to Erik.

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