Jim Hudson Lexus - Service Center

Scheduling my car for routine maintenance was easy and the work was accomplished expeditiously. All service people we’re friendly, courteous and professional. Post service, Shaun followed up with appropr the work was accomplished expeditiously. All service people we’re friendly, courteous and professional. Post service, Shaun followed up with appropriate thank you and offer to provide additional help, if needed. More

Wonderful service in and out in a flash. My service advisor was courteous and professional. advisor was courteous and professional. More

Great visit as usual. Customer service was excellent and Erik did an outstanding job keeping me abreast of the status of my vehicle. He went above and beyond! Erik did an outstanding job keeping me abreast of the status of my vehicle. He went above and beyond! More

Danny and George did a great job on my car. My car was delivered on time as promised and George treated a spot on my leather seat and it looks brand new! delivered on time as promised and George treated a spot on my leather seat and it looks brand new! More

Shannon was awesome as were the telephone receptionist and the escort. I needed a loaner because my 92 year old Mom couldn’t help me so I very much appreciate that and the escort. I needed a loaner because my 92 year old Mom couldn’t help me so I very much appreciate that More

Excellent service, communication, very professional. Definitely would recommend to anyone with a Lexus. First class operation. End of my review. End of my review. End of my review. Definitely would recommend to anyone with a Lexus. First class operation. End of my review. End of my review. End of my review. More

This Lexus dealership is well organized, great employees, and welcomes customers. Sam went oUt of his way to make sure I was comfortable comfortable with the process since this was my first service visit and welcomes customers. Sam went oUt of his way to make sure I was comfortable comfortable with the process since this was my first service visit More

Great service as always. Very accommodating and persistent in making sure everything is done right. Have been with Danny before and the level of great customer service never changed. persistent in making sure everything is done right. Have been with Danny before and the level of great customer service never changed. More

As always, I was seen right away although I did not have As always, I was seen right away although I did not have an official appointment. I was acknowledged and listen to when I explain the issues I was ha As always, I was seen right away although I did not have an official appointment. I was acknowledged and listen to when I explain the issues I was having with my car. I was so into a comfortable waiting room with snacks and beverages . I was notified on their findings and the issue was taken care of More

The service was excellent! My concern is about the car! It is the 2nd brand new Lexus ES that has died in my front yard in 8 MONTHS!! Making me have less faith in the dependability of Lexus. This is my It is the 2nd brand new Lexus ES that has died in my front yard in 8 MONTHS!! Making me have less faith in the dependability of Lexus. This is my 5th Lexus and car #4 (E2020 ES300 Hybrid) died in the front yard and I couldn't trust it any more so it was traded after owning it for LESS THAN 2 MONTHS for the one I have now 2020 ES 350, which also died in my front yard this week and it is only 8 months old!! They said it needed a "software update." The alternator didn't register enough watts so if the software update doesn't work, I probably will leave Lexus. I am afraid I am loosing belief in Lexus dependability. I drive a lot and alone and when a car leaves me"on the side of the road", it is gone. So I am contemplating getting rid of this one. Hate to leave Lexus but is it dependable??? More