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Jim Hudson Lexus - Service Center

Columbia, SC

4.9
2,177 Reviews

2,177 Reviews of Jim Hudson Lexus - Service Center

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March 24, 2021

The service is always excellent and fast. I came in for one item, but they found some other items that need attention so they made the necessary repairs. Thanks guys. More

by willie m leathers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danil Weih
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Stratford
Mar 24, 2021 -

Jim Hudson Lexus responded

Thank you for your continued business and your confidence in our team. We are always happy to help here at Jim Hudson Lexus of Columbia!

March 24, 2021

Most pleasant service department ever! My advisor and everyone on staff was helpful, professional and kind!! Reginald was so kind. And since Shaun had to go to lunch, he did not make me wait. Another adv More

by Ruth Padgett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to review us, Ruth! We appreciate your business and are thrilled to hear that Reginald went above and beyond to assist with your vehicle. Drive safely, and we hope to see you back at Jim Hudson Lexus of Columbia down the road!

March 22, 2021

Always a pleasant experience when bringing my Lexus in for service. Really like the comfortable work space and snacks so I can work while I wait. More

by LexusService
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Due
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such an exceptional experience working with the Jim Hudson Lexus of Columbia team. Drive safely, and we hope to see you again down the road!

March 22, 2021

My experience is always amazing. My wait was a little longer than usual but the lounge is nice and makes the time go by fast. More

by andrena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Jim Hudson Lexus responded

Andrena - Thank you for taking the time to review us! We appreciate your support and are thrilled to hear that you had such a successful experience working with the Jim Hudson Lexus of Columbia team. Drive safely, and we hope to see you back next time!

March 21, 2021

GREAT SERVICE CARING AND FAST. THEY WORK WITH YOU AND DELIVER AS AGREED. CLEAN AREA AND AMENITIES MAKES FOR A GOOD EXPERIENCE. WELL DONE. THANKS More

by AJG Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Mercado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to leave us a wonderful review. We appreciate your business here at Jim Hudson Lexus of Columbia!

March 20, 2021

The service was wonderful from the time I pulled up to the service until I left. Everyone was so polite and professional. Tanner went above and beyond his service was just excellent. More

by Orabgunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Jim Hudson Lexus of Columbia, and we will certainly let Tanner know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

March 19, 2021

This is our third Lexus and Jim Hudson has provided excellent customer service. Shaun Crosier has always informed me of everything that was taking place with my vehicle once it was at the shop: explai More

by Franco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shaun Crosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Jim Hudson Lexus responded

Franco - Thank you for taking a moment to share this fantastic feedback with us! Nothing makes us happier than knowing our customers are receiving the 5-star treatment we expect for them and we're glad to see that Shaun takes excellent care of you. We'll be sure to let him know you always appreciate his help. See you next time! -The Jim Hudson Lexus of Columbia Team

March 18, 2021

The staff were very professional and provided good service. The only complaint I have was I reserved a loaner car and when I arrived, I was told there were no loaners available even though I was suppo More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tanner Carnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Len who serviced the car
Mar 19, 2021 -

Jim Hudson Lexus responded

Mike - I apologize for the mixup with regard to your loaner vehicle. We strive to deliver a seamless service experience, and it is never our intention to inconvenience our guests. Please reach out to the General Manager Robert Yeomans if this happened again in the future as sometimes we have loaners which were not returned as promised and we will find another solution as we always want you satisfied. We appreciate your understanding here and thank you for taking the time to share. If there is anything more we can do to assist you or improve your visit, please feel free to reach out to me directly. Best, Julie Plyler - Customer Relations Manager - 803-754-9500

Mar 19, 2021 -

mike responded

Thank you for addressing the situation. Your prompt response was appreciated. Mike

March 18, 2021

Melvin is very helpful and does a good job to make sure I have an excellent service experience every time. I have been using Jim Hudson Lexus for over 8 years now. More

by Jplambe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melvin Alston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Jim Hudson Lexus responded

Thank you so much for trusting us with your vehicle time and time again! We are thrilled that you can depend on Melvin to provide excellent service. All of us here at Jim Hudson Lexus of Columbia wish you safe driving.

March 17, 2021

Danny was very nice and professional. He greeted me as soon as I approached the service center. I received a call to confirm my car was ready and recommended service. Awesome service guy More

by Keishajackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Chupek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2021 -

Jim Hudson Lexus responded

Thank you for taking the time to leave us a review! We are so glad Danny and our team took good care of you here at Jim Hudson Lexus of Columbia, and we will certainly pass along your kind words. If you ever need anything else, don't hesitate to come back and see us again!

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