Jimmy Britt Chrysler Jeep Dodge RAM

I bought my vehicle from Jimmy Britt on Saturday, August 10th. I bought it online and since I had owned 4 previous Jeeps I didnt see the need to test drive it or see it in person. The sale went smoothly a 10th. I bought it online and since I had owned 4 previous Jeeps I didnt see the need to test drive it or see it in person. The sale went smoothly and I was told that the Jeep would be delivered that evening, I lived 2 1/2 hours away from Statesboro. I received a call later that afternoon apologizing for the fact that the Jeep had somehow been sold to me prior to it going through the "pre sale" inspection. I was told this would happen first thing Monday morning and then it would be shipped to me. Monday afternoon I received another call, once again an apology, the Jeep didn't pass inspection, it needed new tires and it wouldn't be ready to ship until Wednesday. The manager mentioned that I probably wouldn't mind waiting a few extra days for a set of new tires and I agreed. I received the Jeep late Wednesday evening and quickly realized that they had only replaced 2 of the 4 tires, so now I had 2 brand new tires and 2 with 40k miles on them. I also realized, after digging the floor mats out of the bed of the Jeep that one of them was missing. When I addressed these issues the next day I was told that the 2 tires with 40k miles on them actually passed inspection and when I mentioned that I was promised a "set" of tires I was told "sorry". As far as the missing floor mat I was sent a $100 gift card so that I could spend $180.00 to replace the mats...$80 loss on my part. About 2 weeks later my battery died on me and I had to spend $280 on a new one. When I mentioned this to them I was told that this should have been caught in the inspection process and they would check with the service department and get back with me. I have heard nothing from them, crickets. I would give them 0 stars if possible. I paid full asking price for this Jeep so I know they had some wiggle room to make me a happy customer. They could have replaced all four tires as promised, sent me a new set of floor mats (they could probably get them cheaper then I could) and lastly they could have refunded me for having to replace the battery within weeks of delivery. I also discovered that all Jeeps from 2018 to present can have an issue call galvanic corrosion under the paint. This occurs on the hood, doors and tailgates, this is a known issue to Jeep and they are repairing, although very slowly, any Jeep that has this issue if it is within the 5 year corrosion warranty. Jimmy Britt is a Jeep dealer and knowingly sold me a Jeep which has this issue, I brought this to their attention and have heard nothing. Very friendly during the sale, a lot of :) in the texts, but support after delivery, well, your on your own. More

I found this truck online on CarGurus and it was exactly what I wanted. I reached out to the dealership and was answer promptly. However that was the first and last time the answer was prompt. Typically you what I wanted. I reached out to the dealership and was answer promptly. However that was the first and last time the answer was prompt. Typically you don’t have to go after a dealership, they usually make sure they don’t lose contact with you. But not this one, I had to pry information out of the salesman. And it became such a hassle, I called and requested a new one (which they did not give me). Then over a month later they say they lost my registration for my trade in which they needed to complete the title transfer. And that was not a typo…it was a month later. I wasn’t even going to write a review but they kept sending me emails to write one. So I figure I’ll leave an honest one. The good: they had the vehicle I wanted. The bad: everything about the sales process is horrible. Maybe you’ll have a better experience. More

I was happy with everyone at the service department every time I been great thanks time I been great thanks More

Great experience, pleasantly surprised since I normally hate buying cars and would rather go to the dentist. hate buying cars and would rather go to the dentist. More

Sales lady was awesome! She was in no hurry and did everything she could for us to get our truck! She was in no hurry and did everything she could for us to get our truck! More

everything was excellent. A great experience and everyone was nice and friendly. i would definitely recommend to anyone. A great experience and everyone was nice and friendly. i would definitely recommend to anyone. More

Staff was nice service was good and quick. Price was very manageable. Nice facility with comfortable lobby for customers.. Price was very manageable. Nice facility with comfortable lobby for customers.. More

I had a great and very easy experience with trading my old vehicle and buying my new vehicle. There was no pressure, sales staff was very friendly. The process was very quick. Would def recommend buying old vehicle and buying my new vehicle. There was no pressure, sales staff was very friendly. The process was very quick. Would def recommend buying a car here. More

My car broke down. .it was towed to dealership and they checked the vehicle..found the problem and repaired it that day..great service .it was towed to dealership and they checked the vehicle..found the problem and repaired it that day..great service More

Great service department, great sales team. I would definitely recommend them to any of my friends. I would definitely recommend them to any of my friends. More