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Joe Machens Capital City Ford

Jefferson City, MO

Overview
Employees
Reviews
Vehicles
4.7
8,171 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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807 Southwest Blvd

Jefferson City, MO

65109

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Showing 8,171 reviews

March 11, 2026

Michael is a valuable asset for Capital City Ford. This dealership is a nice place to go for service! More

by Bandmanretired
Recommend Dealer
Yes
Employees Worked With
Michael Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bateman
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Mar 11, 2026 -

Joe Machens Capital City Ford responded

Thank you for recognizing Michael’s expertise and for sharing that our service center feels welcoming. We’re glad your Ford Maverick received the attention you expect and that you enjoyed your visit. We look forward to caring for your Maverick again.

March 11, 2026

Went in for a vehicle for our son and great service. ... left with a vehicle. More

by mdwerths
Recommend Dealer
Yes
Employees Worked With
Shane Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Jackson
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Mar 11, 2026 -

Joe Machens Capital City Ford responded

We’re thrilled Shane could provide great service when finding a used Ford for your son. Thanks for trusting us with this purchase. Feel free to reach out if you need anything else.

Mar 11, 2026 -

mdwerths responded

Brad was our salesman and Shane did all paperwork for the vehicle. Both Brad and Dhane were great to work with.

March 11, 2026

All employees where helpful and did a good job answering all of my questions thanks More

by kdenny910
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Keeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Gross
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2026 -

Joe Machens Capital City Ford responded

Thank you for your kind feedback. We’re glad our team could address all your questions during your new Ford purchase. Enjoy the road ahead, and let us know if we can help in the future.

March 10, 2026

Scheduling was easy, Ryan was professional, and work was completed on time Now you're being a pain !!! More

by deekt
Recommend Dealer
Yes
Employees Worked With
Ryen Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryen Hatfield
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Mar 12, 2026 -

Joe Machens Capital City Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

March 10, 2026

Clean and friendly staff. ...I would say bring back the comfy chairs....The ones where the TV is located is very uncomfortable More

by LADYCOP589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Herx
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryen Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2026 -

Joe Machens Capital City Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 10, 2026

It's easy to make an appointment. It's convenient to approve our deny services via text. Everyone is friendly. More

by CLAYJHERRON
Recommend Dealer
Yes
Employees Worked With
Ryen Hatfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryen Hatfield
Report | Print
Mar 10, 2026 -

Joe Machens Capital City Ford responded

Thank you for highlighting how simple it was to book an appointment and approve services by text. Ryen and our team are pleased to hear you found everyone friendly and the process convenient. We look forward to serving your Ford again.

March 10, 2026

I was very pleased with the work done. Would come back for work in the future More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 10, 2026 -

Joe Machens Capital City Ford responded

Thank you for the kind review. We’re glad the service on your Ford Escape met your needs. We look forward to assisting you again in the future.

March 10, 2026

generally good, however, I feel like I was sand bagged with the environmental fee. ? More

by stevemo47
Recommend Dealer
Yes
Employees Worked With
Ryen Hatfield
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryen Hatfield
Report | Print
Mar 10, 2026 -

Joe Machens Capital City Ford responded

Steve, thanks for sharing your experience with Joe Machens Capital City Ford. If you would like to discuss this further, please let us know the best way to reach you. We appreciate your business and hope to see you again soon!

March 09, 2026

Good Simple only take time to get a quote Could be more fast to get a price for the car and financing More

by orbach45
Recommend Dealer
Yes
Employees Worked With
Josh
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Mar 10, 2026 -

Joe Machens Capital City Ford responded

Thank you! It has been a pleasure serving you. Thank you again for your feedback and for choosing Joe Machens Capital City Ford. We look forward to having you as one of our valued customers for many more years to come!

March 08, 2026

Michael was courteous, professional and seemed knowledgeable. My vehicle was finished in a timely manner. More

by JNCBUCKNER
Recommend Dealer
Yes
Employees Worked With
Michael Bateman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bateman
Report | Print
Mar 08, 2026 -

Joe Machens Capital City Ford responded

We’re glad Michael’s expertise and courtesy made your visit go smoothly. It’s great to hear your Lincoln MKX was completed promptly. Please feel free to reach out if we can assist again.

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