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Joe Machens Capital City Ford
Jefferson City, MO
7,518 Reviews
Joe Machens Capital City Ford offers a great selection of new Fords and Lincolns. We also offer all makes and models of used cars and trucks. We have a full service department, parts department, body shop and Quick Lane maintenance facility.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 7,518 reviews
Verified Customer
July 01, 2021
The service technician was very helpful and considerate. I explained what I needed done and he for my truck and he called me to suggest that I also needed to have the fuel filters replaced. I was very plea I explained what I needed done and he for my truck and he called me to suggest that I also needed to have the fuel filters replaced. I was very pleased with everyone at the dealership. More
by randc68
Employees Worked With
Steven Paul, Angie Hulsey
July 01, 2021
Thomas went above and beyond his duty to get our car running right. I know he felt bad that parts were hard to get and it took a while. But I would recommend this service department. running right. I know he felt bad that parts were hard to get and it took a while. But I would recommend this service department. More
by dmaddison
Employees Worked With
Thomas
July 01, 2021
It took a hour and forty five minutes for a tire rotation and oil change. I think that took longer than it should have when I had an appointment made. and oil change. I think that took longer than it should have when I had an appointment made. More
by Dunja Wieberg
Employees Worked With
Angie Hulsey
July 01, 2021
All we ended up doing was paying them money so they could call us stupid for buying a 4 cylinder engine. It didn't matter that we didn't think it was functioning properly. It was stated in the repair report call us stupid for buying a 4 cylinder engine. It didn't matter that we didn't think it was functioning properly. It was stated in the repair report that we bought a 4 cylinder engine and if we didn't like how it operated that larger engines are available for purchase. No one showed any conern about our problem with our vehicle and little effort was evident in finding a remedy for our "made up" problem. What I take from this is to not buy a 4 cylinder Ford and don't ever attempt to get service or buy a vehicle from Joe Machen's Ford. More
by VWOODS0
Employees Worked With
Steven Paul
July 01, 2021
The service reps do NOT focus on customer service...in and out. I'm two weeks late getting a phone call to set up a critical service appointment. and out. I'm two weeks late getting a phone call to set up a critical service appointment. More
by darylduwe
Employees Worked With
Have no idea.
