Joe Machens Capital City Ford

Had an appt, when arrived told was running 30 mins behind (so what’s the point of an appt) then sat and waited an hour to be then told to come back a different day bc they didn’t have the filter for my vehic (so what’s the point of an appt) then sat and waited an hour to be then told to come back a different day bc they didn’t have the filter for my vehicle. Was a complete waste of a day. why when I arrived they couldn’t have checked to see if filter was in stock. More

I made an appointment for 3:00 and didn’t leave until 6:04...just for a standard oil change service. No one came to talk to me even know I told them I would stay and wait until it was finished. The light 6:04...just for a standard oil change service. No one came to talk to me even know I told them I would stay and wait until it was finished. The lights were being turned off when someone finally asked me if anyone had checked on me. 🙄 More

I've worked with a lot of dealerships in my lifetime, I also worked at one for nearly 7 years, so I know the politics that happen sometimes behind the scene. This place was as honest as a dealership can b also worked at one for nearly 7 years, so I know the politics that happen sometimes behind the scene. This place was as honest as a dealership can be. I spent 6 months looking for a car and a nearly new Explorer popped up at their dealership. The price was right on the money, the condition was exactly as described when I asked about car, and there were no hidden fees buying the car, only a small doc fee. I worked with Miles who was the most honest person I could have worked with, he told me everything about the car and when I went to drive to look at it from 7 hours away, it was exactly as described. The management department was extremely nice, I was able to talk briefly with Kevin, who was honest, kind, and polite. He answered all of my questions . The entire dealership experience, including working with Matt in the finance department, was a seamless transaction. I was able to wire money ahead of time and get out of the dealership within a couple of hours (they detailed car and put a full tank of gas in it) so I could drive vehicle back home the same day. They were also kind enough to help me get my one-way rental back to the drop off point several blocks away. I will be doing business with these guys again, you can't get this kind of experience back in Chicago where I live, which is why I took the time to drive down and buy from Joe Machens Capital City Ford in the first place. I'm a first time buyer from them, and will be a long time re-purchaser going forward. Thank you again for the great experience. More

My salesman Christian was fantastic. Derek the finance manager was very helpfull.and friendly. All the salesmen when they saw us, greeted us very nice. Iam in me 70's and Christion took his time to expla manager was very helpfull.and friendly. All the salesmen when they saw us, greeted us very nice. Iam in me 70's and Christion took his time to explain how things worked. More

Cannot express how great this place was. People were friendly and extremely helpful. The process was easy and stress free. I really appreciated the help when purchasing my first official car! friendly and extremely helpful. The process was easy and stress free. I really appreciated the help when purchasing my first official car! More

Joe Machens in Jeff City ...purchased a vehicle from James Pierce Thursday and what a remarkable young salesman !! A very nice young man ! Very impressed ! James Pierce Thursday and what a remarkable young salesman !! A very nice young man ! Very impressed ! More

These guys were able to help me get into the truck of my future in a very quick amount of time for a great deal. future in a very quick amount of time for a great deal. More

Keith was great and very friendly and tried hard to get what you want and the price you want, and tell you all the features of your vehicle. Very happy what you want and the price you want, and tell you all the features of your vehicle. Very happy More

Bo and Keith Provided excellent service they went well above and beyond and were patient in helping me with the process. I will definitely suggest them to anyone who is talking about buying. Derek was als above and beyond and were patient in helping me with the process. I will definitely suggest them to anyone who is talking about buying. Derek was also very practical and professional in doing the financing process. More

Awesome experience! Loved John!We'll be back! Friendly Awesome experience! Loved John! We'll be back! Friendly place. The place was clean. Restrooms were clean also. We feel like family now! We think we Awesome experience! Loved John! We'll be back! Friendly place. The place was clean. Restrooms were clean also. We feel like family now! We think we made a good trade. Loving our Ford Ranger Lariat! More