Joe Rizza Ford Lincoln

We had a great experience working with Luke. Luke was very friendly and honest in his words with us. He kept us in the loop every step through the purchasing process. Luke was very delightful. Luke was very friendly and honest in his words with us. He kept us in the loop every step through the purchasing process. Luke was very delightful. More

Stay clear and go elsewhere. You’ll save money and headach Had a rack and pinion replaced along with some other routine maintenance. $3200 later, when I picked the car up it had a terrible knocking noise und Had a rack and pinion replaced along with some other routine maintenance. $3200 later, when I picked the car up it had a terrible knocking noise underneath upon acceleration and a loud vibration. Never had a noise like that before I took it in. Called them and I was told to bring it back. Service writer Ike Mohammad drove with me and heard both noises. First time returning the car to correct problem they had the car for 4 days. First time Ike called me and said it was fixed. Guess what? It wasn’t. Second time they had it 8 days. Car sat outside for most of that time and not looked at. I routinely drove by and saw it outside. When I’d call and check status of my car, Ike said it’s being worked on as we spoke. xx!!! It was sitting outside. I was eventually called again, and told to pick it up and they unassembled and reassembled everything and I was assured and promised the problems were fixed. Picked it up and immediately upon exiting the parking lot again I heard the noises. One lie after another. Out of frustration I took it to a local repair shop in Orland Park and was told when the “mechanic” at Rizza reinstalled the lower motor mount after taking it off to install new rack and pinion, he reassembled the mount backwards and it damaged the mount and was rubbing on the mount itself and the transmission. He said I was lucky it didn’t damage my motor. The REAL MECHANIC cost me an additional $400 parts and labor. I called the service manager, Dave, and left him a voicemail composing. It’s been 5 days and guess what? NO CALL BACK!! I will file a law suit against Rizza Ford and recoup my additional time and money that way. IM STAYING AWAY FROM Rizza Ford and their SERVICE DEPARTMENT. I’ve dealt with Rizza for decades AND bought dozens of cars and sent other customers. Both managers, Precin brothers, can vouch for my loyalty. I never needed service before since I changed out cars after a year or two, and when I did need service they were horrible and incompetent. I WILL SHARE THIS STORY AND TELL PEOPLE TO STAY FAR AWAY FROM RIZZA AND NOT DEAL WITH THE LYING AND INCOMPETENT SERVICE DEPT. SHAME ON IKE AND THE “MECHANICS”. I plan on sharing this on social media and hopefully prevent another person from having this happen to them. More

Car in for recall work. Polite service. Good follow up. Could have done more to arrange for rental for the day. Between being picked up and paperwork. Was there an hour Polite service. Good follow up. Could have done more to arrange for rental for the day. Between being picked up and paperwork. Was there an hour More

New car We were very nervous at first and they made us feel comfortable and made this brand new purchase of my newly wife first luxury vehicle a wonderful exp We were very nervous at first and they made us feel comfortable and made this brand new purchase of my newly wife first luxury vehicle a wonderful experience More

New Ford Ranger I went to Joe Rizza Ford to look at the new Ford Ranger. It was love at first site. I met Cliff the salesman, and he did not pressure me into a sale. I went to Joe Rizza Ford to look at the new Ford Ranger. It was love at first site. I met Cliff the salesman, and he did not pressure me into a sale. He answered all my questions at the dealer and during the test drive. It was a pleasure to not be pressured. Cliff worked with me on pricing until we were both satisfid. More

Extremely Happy Service manager Ike Mohammed was Fantastic !!! The Mechanics are always great (Charlie and Bob) are who usually do the work on my vehicles ,Everyone i Service manager Ike Mohammed was Fantastic !!! The Mechanics are always great (Charlie and Bob) are who usually do the work on my vehicles ,Everyone is very friendly and professional!!! Always a great experience!!!!! Many Thanks. More

Recall Work Taken in for recall work. Truck seems to be running better. Would work with this facility again for service. Getting in quickly was very accommodating Taken in for recall work. Truck seems to be running better. Would work with this facility again for service. Getting in quickly was very accommodating for our schedule. More

2019 Ford Explorer My husband and I were looking for a Particular 2019 Ford Explorer sport with a full bench in the back. Our Sales rep took time to find the exact truck My husband and I were looking for a Particular 2019 Ford Explorer sport with a full bench in the back. Our Sales rep took time to find the exact truck we were looking for. The service given was great! Definitely recommend this dealership and sales rep. More

very good the service I thought was good overall, but the price that I had to pay ,even with my warranty, I thought was rather high!. thank you the service I thought was good overall, but the price that I had to pay ,even with my warranty, I thought was rather high!. thank you More

Recall Adaptive Steering Ok my appointment was at 7:00am on Monday and I didn't get helped out for at least 15 minutes when I got there .They had service advisors just walking Ok my appointment was at 7:00am on Monday and I didn't get helped out for at least 15 minutes when I got there .They had service advisors just walking around and I don't know what's up with your employee Eduardo service advisor but he was giving dirty and mean looks didn't even walk over to even help and I thought wow this is service for you...To me hi shouldn't even been in customer service especially where he's at ...I had Ike help me out which was blah almost like he didn't care ....service has fallen to pieces lately .... More