Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Joseph Toyota of Cincinnati

Cincinnati, OH

Overview
Employees
Reviews
Vehicles
4.6
1,499 Reviews
You're a Smart Shopper! You know what it takes to find a great deal on a New Car or quality used Used Car. Whether you're looking for the perfect new vehicle or a great deal on a Low Price Car or Low Mileage Car, you can be in-control as you use the Car Shopping Tools on this website to find the vehicle you want! Plus, you can check out the Current Online Specials and Promotions that change all the time!
Contact Dealership
View Awards

9101 Colerain Ave

Cincinnati, OH

45251

Directions

By Type

Showing 1,499 reviews

February 22, 2023

Very happy with service over the years. Very happy with my new Camry and would recommend the dealership. More

by pmroell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2023 -

Joseph Toyota of Cincinnati responded

We are thrilled to see the positive feedback. Thank you for always choosing Joseph Toyota of Cincinnati. Enjoy your new ride!

Helpful
February 22, 2023

Service was completed in the time stated up front and all items were addressed. No issues. More

by MARKASCHULTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry A Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for giving the Joseph Toyota of Cincinnati team a shoutout! We're delighted your experience went seamlessly from start to finish. Have a great day!

Helpful
February 20, 2023

Service completed faster than I expected. Very professional and courteous. Answered all my questions and explained upcoming service needed. More

by LKBURKE686
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for the review! We appreciate your business and hope to see you back again at Joseph Toyota of Cincinnati. Safe travels!

Helpful
February 19, 2023

Made car buying easy which it usually is not! Stayed late to make sure we went home happy and with a new car that day! More

by ronnie140
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Joseph Toyota of Cincinnati responded

Ronnie, Thank you for choosing Joseph Toyota of Cincinnati. Your feedback and rating mean a lot to us. We're glad Alan was able to help, and we hope to see you again!

Helpful
February 19, 2023

Took over 1 1/2 hours to do oil change and tire rotation. Not counting that I I got there little early More

by JOYOUS1480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didn’t talk to sales was service
Report | Print
Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

Feb 21, 2023 -

JOYOUS1480 responded

It just felt like it took a long time. I had an appointment. The people were nice. Seemed like they were backed up. It was probably closer to two hours. There was a couple other customers there that were getting upset about how long it was taking. It wasn’t the peoples fault. Hire more technicians!!! Or schedule less appointments. But I felt like the workers were doing their best.

Helpful
February 19, 2023

Great Service, easy to make appt. Picked up when promised it would be ready. Kyle was great to work with! More

by NOSCHANGFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Report | Print
Feb 19, 2023 -

Joseph Toyota of Cincinnati responded

We’re delighted Kyle and the team could deliver an excellent experience! - Joseph Toyota of Cincinnati Team

Helpful
February 19, 2023

The salesmen were informative but not pushy; my husband and I came in for an oil change but left with a newer car for my husband. More

by Broderk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Joseph Toyota of Cincinnati responded

All of us at Joseph Toyota of Cincinnati are happy to see this wonderful feedback! Thank you Broderk!

Helpful
February 18, 2023

Car had 6000 miles and couldn’t get the help I needed when I came for help. It fell on deaf ears. More

by bbkevin007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Kevin, it's easy to see you weren't satisfied with your experience. We strive to provide 5-star service and I apologize that our team wasn't more ready and willing to assist. I would appreciate the opportunity to learn the details of your visit so we can improve going forward. Please reach out when you have the chance. Sandra Pomeraning - Customer Relations Manager - (513) 385-1800 ext. 8311

Helpful
February 18, 2023

I only use this dealership because I purchased a lifetime warranty with my vehicle. I was told I would be voiding my warranty if I had work done anywhere other than the dealership. After the initial 24,000 m More

by MICHAEL.VANSKEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2023 -

Joseph Toyota of Cincinnati responded

Michael, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Helpful
February 18, 2023

Promptly in and out for routine service, while I waited in a very comofortable waiting area. More

by GEOHIL54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2023 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your thoughts on working with Laura and our service team. We're glad to hear we delivered such a great experience!

Helpful
1
...
20
21
22
...
150