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Joseph Toyota of Cincinnati - Service Center

Cincinnati, OH

4.4
1,173 Reviews

1,173 Reviews of Joseph Toyota of Cincinnati - Service Center

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April 08, 2021

Excellent customer service & friendliness. It is always a pleasure to work with the crew at Joseph Toyota. They keep you informed every step of the way! More

by JSHEETS_99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Joseph Toyota of Cincinnati responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 08, 2021

I have always been satisfied with the service I have received from you. Your employees are very pleasant and professional. Keep up the good work. More

by rheinsu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for being a loyal Joseph Toyota customer! We appreciate your business and thank you for this wonderful feedback. Our goal is to provide the best possible service to all our customers and are delighted to know about yours. We'll keeping working hard to earn your recommendation.

April 08, 2021

I received excellent service from Mr. Kyle May who immediately knew the navigation problem I was having. He explained the problem and corrected it. The other remaining service I received was excellent More

by JOECHAR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle May
Apr 08, 2021 -

Joseph Toyota of Cincinnati responded

Joe, Thank you for taking the time to share your thoughts on working with Kyle and our team. We're glad to hear we delivered such a great experience!

April 08, 2021

Wonderful experience. Thank you for accommodating my Corolla. I don’t know why there is a 25 word minimum because at this point I’m just typing words. More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Nix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Copenhaver
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ty Brewer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Gaddis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Lawson, Tom Platt, Jim Huntley, Jim Eldridge, Cindy Jostworth
Apr 08, 2021 -

Joseph Toyota of Cincinnati responded

Matt, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joseph Toyota of Cincinnati!

April 07, 2021

This was the 5000 mile service, didn't take long and everything went smoothly. I liked that they washed the car and the cookies were a nice touch. More

by EPITSTICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for choosing Joseph Toyota for your 5,000 mile service. It was our pleasure to provide you with a prompt, smooth experience and a sweet treat. We appreciate your recommendation and thank you for this valuable feedback. Come back and see us again!

April 07, 2021

It was fine but I am waiting to see if it actually worked this time. Hopefully I will not be back again. So it was fine More

by haylmom
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Joseph Toyota of Cincinnati responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

April 07, 2021

Always receive excellent service. Staff is friendly and courteous. Appointments easily made and no wait when car comes in for service. Appreciate text reminders regarding appointments. More

by KGBSNANA210
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Joseph Toyota of Cincinnati responded

We appreciate your business and Laura and our service team look forward to serving you again soon!

Apr 07, 2021 -

Joseph Toyota of Cincinnati responded

Thanks for letting us know about your great experiences at Joseph Toyota Service. Your entire Service team appreciates your detailed feedback and timely recommendation. Have a fantastic day!

April 07, 2021

My car was diagnosed and fixed in a timely fashion. I was not, however, told that there would be a diagnostic fee when I made the reservation. I learned of it when I dropped off the car. It would be go More

by MICHAEL251
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Joseph Toyota of Cincinnati responded

Thank you, Michael, for providing this timely feedback about your experience at Joseph Toyota. We appreciate the recommendation! Ordinarily, service advisers alert customers to the diagnostic fee when an appointment is made. We do have an answering service that handles calls in a timely manner when the advisers are unavailable. They can schedule appointments; however, they do not provide information about fees. Regardless, we apologize for the inconvenience and hope to see you again.

April 06, 2021

They completed the job ahead of time, everything was done properly. And at the expected charge. Nothing else that I have to say but ha to get to 25 words More

by MARK5728
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Joseph Toyota of Cincinnati responded

Mark, thanks for eking out those last few words to give Joseph Toyota this great recommendation! We enjoy hearing stories about easy and smooth customer experiences and appreciate hearing about yours. Come back and see us again!

April 06, 2021

Oil change and tire rotation was $90 and that is without the coupon I used. Toyota should give customer loyalty coupons without having to go online to find them or lower the price of an oil change and rotat More

by WISE37
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Joseph Toyota of Cincinnati responded

Hello, Thank you for sharing your thoughts and feedback with us. We strive to provide the gold standard of service for all of our customers. I’d very much like to learn more about your experience and work toward a solution with you. Please reach out to management directly at your earliest convenience.

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