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KARL Chevrolet - Service Center

4.8

20 Lifetime Service Reviews

261 Elm St, New Canaan, Connecticut 06840

20 Reviews of KARL Chevrolet - Service Center

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January 23, 2018

"Bad Service Experience"

- Laxman Vembar

I have had a reasonably good experience with Karl Chevrolet up to this point which makes my most recent interaction with them even more disappoining. I own a 2016 Gen 2 Chevy Volt and took it in to have an oil change and the 45,000 mile service recently. At the time, I also noted that the check engine light for a fault in the O2 sensor had showed up a couple of weeks back and went away on its own after a day of driving. This is an issue for which I had brought in the car twice perviously under the bumper-to-bumper warranty (once when the light was active at the time I dropped it off for service) and both times the service department told me that it was a false alarm and they just reset the indicator. It turns out that GM does not have a solution for this issue at this point and is working on a resolution, which is perfectly fine. However when I asked for this to be looked at again this time, the service department told me that it would be out of warrantly (because of the high miles) unless the issue is exactly the code for which I had brought it in earlier (the O2 sensor). The example the technician gave me was that if the wiring was faulty instead (ie no problems with the O2 sensor itself), it would take them the whole day to debug and fix the issue and this would be at my cost. This is absurd. The service department chose not to do this deep dive to check for faulty wiring both times I brought the car in for service under warranty. In other words they chose to not check to see if there was any specific fault with my car because there was a more general issue impacting all vehicles. How is it now ok for them to charge me if they find an issue that would have been covered under the warranty at the time? The simple fact is that the service department has no way of knowing if any fault they find now was present when I brought it in previously because they chose not to do a thorough investigation at the time. It is disappointing, this was one of the better dealers in this area. Maybe it is just time to move away from this brand. Edit to Dealer Response: I very much appreciate management's desire to offer better service to its customer. I wanted to clarify one point in your response. "I will note that there are many different things that can trigger the Service Engine Soon (SES) lamp to illuminate. It is important to realize that GM is not going to cover everything that may cause this same indicator to come on. I believe our service consultant and technician were trying to make this point to you and I apologize if it came across otherwise. " I am not suggesting that GM should cover everything that may cause the Service Engine Soon indicator to illuminate. In fact, your service consultant gave me the example of a faulty wire after I told him that I noticed it was the same code I had brought it in for earlier (my.chevrolet.com shows me the fault codes). My review still stands. I gave you a "Good" rating for quality of work and poor marks for customer service and friendliness. If I do decide to visit you again at a later date and receive better service, I will consider updating my review.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
No
Employees Worked With
Juan Sanchez
Jan 23, 2018 -

KARL Chevrolet responded

Laxman, Thank you for providing feedback on your most recent service visit. I have reviewed your vehicle's service history - we have seen your Volt four times beginning at 20,779 miles to your most recent visit at 45,845 miles. We have well documented information on each of those visits should any recurring issues occur. On your most recent visit, we completed a recall under warranty, performed your first customer paid maintenance, and looked at your concern for the Service Engine Lamp coming on. We did advise you that GM is aware of the concern related to DTC stored on the ECM and is working on a resolution, but at this time there is none. Because we have documented this concern, and even though your vehicle is now out of warranty based on mileage, once a resolution is available, we, or anther Chevrolet dealer, will be able to make the repair under warranty. I will note that there are many different things that can trigger the Service Engine Soon (SES) lamp to illuminate. It is important to realize that GM is not going to cover everything that may cause this same indicator to come on. I believe our service consultant and technician were trying to make this point to you and I apologize if it came across otherwise. We have a great team of consultants and technicians and I certainly hope we can earn back your trust and return to a five star rating. We are here to assist you with your vehicle's service needs and look forward to seeing you in the future. I would be happy to discuss your concerns in more detail. Please contact me at 203.972.2060 at your convenience. Thank you, Leo Karl III President KARL Chevrolet

July 08, 2017

"Wonderful Dealership"

- Rob123

I have purchased cars and used the service even on cars I didn't buy there. I can say that I love the treatment at the service department. Camilo treats me an everyone else like a personal friend. They go the extra step to make sure the car is safe to drive and always points things out and may say you can wait on this until the next oil change. Leo Karl and Steve Karl are the absolute best to help with any questions you have. Go see them

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Recommend Dealer
Yes
Employees Worked With
Steve Karl
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Camilo Sanchez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 02, 2017

"Exemplary"

- Deb

I recommend Karl Chevrolet without reservation. I have purchased 2 cars from them and my experiences with them have been so much better than any other car dealer that I have ever done business with. They made honest offers for my trades and were straight-shooters the whole time. My most recent visit was with the service department. Toby was gracious, pleasant and helpful. I was able to leave the car at a convenient time for my work hours and was given a courtesy ride home. The car was repaired promptly and accurately and was returned to me spotless. Unlike other dealerships, Karl Chevrolet treated me with integrity and fairness, As a woman, I frequently have run into deceptive business practices at other businesses because they assume that I don't know anything about automobiles. This does not happen at Karl. The whole experience is relaxing and I leave confident that my car has been repaired correctly. I'm a loyal customer because they have earned my loyalty.

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Recommend Dealer
Yes
Employees Worked With
Toby Weisbrot
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jay Bradley
May 12, 2017 -

KARL Chevrolet responded

Deb - thanks for your kind words and for your business. We sincerely appreciate your loyalty and will always work hard to retain your trust. Every customer deserves to be treated professionally, with respect and with personal attention. We're proud of our staff and the work they do every day on behalf of our customers. Thanks again, Leo Karl III

April 21, 2017

"Camillo is the best!"

- NCDriver

We have been using Karl Chevrolet for years and Camillo in the service department is always friendly, helpful and goes above and beyond when needed. I highly recommend Karl Chevrolet!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Camilo Sanchez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 21, 2017

"Excellence in Service "

- silveradoZ71LTZ

Toby always goes above and beyond what normal service reps do whenever I have had service, issues or questions. He has even called me to check in to make sure all is well if I hadn't been in for a while.

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Toby Weisbrot
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 20, 2017

"great people, great service"

- munibuck

The people at Karl are easy to work with and are very friendly. The advice they give is spot on. They want to prevent an issue with your car breaking down. They help you maintain your car to avoid any long term problems. They always give you a heads up and options. I recommend them fully.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Camilo Sanchez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Toby Weisbrot
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 17, 2017

"Friendly quick service "

- Jreed

I had a strange screeching noise my car made, brought it to the shop and they were able to find the problem in under an hour. It turned out to be a tiny Rock lodged in the system. very friendly, and very quick

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Toby Weisbrot
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 02, 2017

"Short notice need for work - my own lax management "

- abcde

Toby took the car in and did what needed to be done immediately and gave me a list of necessary work for the near future. Personal and professional at the same time. Great service!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Toby Weisbrot
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 31, 2017

"Customer Service #1"

- Tollhouse Cookie

Karl Chevrolet has the most helpful, friendly, knowledgeable, customer oriented group of people anywhere. Their combined years of experience speaks volumes. Everyone treats you with respect, kindness, and is patient and thorough in explaining what needs to be done or what was done. They always go the extra mile for their customers and that, combined with their honesty and expertise, cannot be beat in Fairfield County.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Camilo Sanchez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Toby Weisbrot
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Victor (driver), Matthew James Bloom
March 29, 2017

"Great customer service!!!!"

- Eric

I moved to Norwalk, Ct a month ago and needed to find a dealership. Karl's Chevrolet was not far and I decided to try them when getting a bracket for my license plate. Each member of their team treated me as if I was the most important customer. They were concerned with my issues and anticipated other ways to be of assistance. I had a recall that needed to be serviced so I told them I would be back in a week because I had errands to run. Toby Weisbrot gave me the approximate amount of time it would take to fill the order and walked me to an area where I could work from my laptop and drink coffee. They finished early and he sat down with me to explain what was performed. I would recommend this place for anyone who is looking for good customer service and work done well. Regards, Eric Jackson

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Toby Weisbrot
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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