Karl Knauz BMW

I have been going to Knauz for over 10+ years and was looking forward to finally buying the car I have wanted for a long time. I had an appointment to see the vehicle and purchase it but when I arrived w looking forward to finally buying the car I have wanted for a long time. I had an appointment to see the vehicle and purchase it but when I arrived was informed they had already sold it. I was told I was sent an email regarding the sale. That email was sent 9 minutes before my appointment which was while I was already waiting in the lot to go inside the dealership. Zero communication on their end letting me know someone else was even looking at the vehicle. If I knew that was the case I would have gladly come in sooner to complete the deal. The most annoying part for me is that my salesperson knew this was the car I had been looking for since the beginning of the year. Was told multiple times I was on his "hot list". I understand there is no certainty in the car business, but I know a thing or two about customer service and customer loyalty. Knauz failed and has lost a customer (which I'm sure they don't care about).This would have been my second car from Knauz and I was looking forward to future business as well. Clearly shows how much they appreciate their customers and return business. Thanks a lot! More

Jeremy is always great to work with, very helpful, answers all my questions. The entire service department is always A+, been a customer for almost ten years. Thanks! answers all my questions. The entire service department is always A+, been a customer for almost ten years. Thanks! More

My 2nd BMW from Knauzw BMW. Sam Picchietti is awesome advisor to work with. He works all along the buying process with his in-depth knowledge. advisor to work with. He works all along the buying process with his in-depth knowledge. More

Thank you Sam for making the car buying experience so great. When we came to pick up the car we were in and out in less than an hour. That also includes setting up the vehicle great. When we came to pick up the car we were in and out in less than an hour. That also includes setting up the vehicle More

This is my second car from Knauz. Fabulous experience. Bob Geisheker was extremely helpful. Cannot say enough good things about him and the entire team. I called Bob before visiting and he made the proces Bob Geisheker was extremely helpful. Cannot say enough good things about him and the entire team. I called Bob before visiting and he made the process incredibly easy. He has in depth knowledge of the vehicles and understands your needs immediately. He goes the extra mile to make sure you get exactly what you want. Highly recommend! More

Great service, personal attention, would definitely order again and highly recommend! Sam was very attentive and patient throughout the process as we had many questions! again and highly recommend! Sam was very attentive and patient throughout the process as we had many questions! More

I just drove four hours from Iowa to Knauz BMW to buy our new X5. Out salesman, Sam Picchietti, was extremely professional and knowledgeable. He exceeded my expectations in every facet of the purchase. I new X5. Out salesman, Sam Picchietti, was extremely professional and knowledgeable. He exceeded my expectations in every facet of the purchase. I would not hesitate to buy from Knauz and Sam again. More

We are on our 3rd BMW, Sam was very professional. Communication back and forth was great. He was very accommodating until we were able to pick the right vehicle. The whole process went smooth. Spe Communication back and forth was great. He was very accommodating until we were able to pick the right vehicle. The whole process went smooth. Spent less than an hour in there and that includes the time with the BMW specialist to learn all the new features. More

This is the 3rd BMW in the last 4 years that we have gotten from Knauz. Cannot say enough good things about the entire team. Our salesman (for all 3) Sam Picchietti is extremely knowledgable, friendly a gotten from Knauz. Cannot say enough good things about the entire team. Our salesman (for all 3) Sam Picchietti is extremely knowledgable, friendly and goes the extra mile to make sure you get exactly what you want and that everything goes smoothly. Doug Kamp and Bob Graziano are consummate professionals that make dealing with them a pleasure More

Very pleasant buying experience working with Sam Picchietti and Doug Kamp on our 2021 X3 M40i. I recommend buying from this low pressure BMW dealership. Well done Knauz BMW!!! Picchietti and Doug Kamp on our 2021 X3 M40i. I recommend buying from this low pressure BMW dealership. Well done Knauz BMW!!! More