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Karl Knauz BMW

Lake Bluff, IL

4.6
1,292 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, ...
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407 Skokie Valley Hwy

Lake Bluff, IL

60044

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Showing 1,292 reviews

December 10, 2018

Best car buying experience ever ! Starting with Bob Graziano to Bob G. In sales to Spencer the genius and Doug in finance - my experience was incredible. Bob in sales listened to my ne More

by lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Karl Knauz BMW responded

Thank you so much for your kind words and wonderful feedback! We truly appreciate it!

December 05, 2018

What a pleasure Recently traded in our 2012 X5 for a 2019 X3 M40i and had the pleasure of working with Rolly Davidson. He was patient, thorough and honest - spent as More

by Pfcar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

November 23, 2018

forward collison warning does nto work whether it is fair to blame the dealer for what I believe are design flaws in my 2018 MB C300 is questionable. The service mgr. has been very cooperat More

by unhappy new MB owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Kim
Dec 12, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for your review and feedback, we truly appreciate it. I am sorry that you have had such a disappointing visit with us. If you would like to speak with our service manager Tom, he would be happy to talk with you about these issues further if you would still be interested. 847-283-6620.

More
November 13, 2018

Hands down the best experience! Amazing service! We drove from Northeast Wisconsin to purchase our X5 here...and we’re so glad we did! Rolly Davidson made the experience easy as po More

by Kgonia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

November 05, 2018

Exceptional Experience! I worked with Rolly to order my "made to order" 2019 X5. From start to finish, it was a great experience! He is a great BMW company representative! More

by Pari18!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

October 31, 2018

Great Service from Rolly Davidson I recently bought a BMW X1 recently from Knauz and Rolly Davidson assisted me and was so professional. He was calm and did not rush my decision. He w More

by Anne Hazen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolly Davidson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

October 24, 2018

Exceptional buying experience We made the decision to drive from West Michigan to Knauz after the poor experience we had at the BMW dealership in our town. From the beginning when More

by Kewikap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yale Kim, Brandon Helbig
Dec 12, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

October 06, 2018

wonderfull experiance I just purchased an X2 and my experience with Bob was fantastic. Everything was quick and efficient. Yale contacted me to find what options were impo More

by MattR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Graziano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Adduci, Yale Kim
Dec 12, 2018 -

Karl Knauz BMW responded

I apologize for the delayed response, but thank you for leaving such a wonderful review! I am so glad that you enjoyed your time with us, thank you again and happy driving!

October 03, 2018

Extremely Pleased Extremely pleased with my experience with my BMW X3 purchase at Knauz. My advisor, Bob Geisheker, was knowledgable and helpful. He wanted to put me More

by eddie1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Helbig
Oct 03, 2018 -

Karl Knauz BMW responded

We sure are happy to hear about your AWESOME experience, Eddie! We strive to provide our customers with a top-notch, professional service experience. It was such a pleasure to serve you, we truly appreciate your business and loyalty! See you next time!

October 03, 2018

Outstanding Experience I was searching for a lease on a new BMW, as a returning customer my present BMW lease was coming to an end. I had multiple conversations with with th More

by Bmwaac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Geisheker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Parker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Kamp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2018 -

Karl Knauz BMW responded

We sure are happy to hear about your AWESOME experience! We strive to provide our customers with a top-notch, professional service experience. It was such a pleasure to serve you, we truly appreciate your business and loyalty! See you next time!

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