Karl Knauz BMW - Service Center

Friendly and professional Everyone at this dealership is friendly, helpful and very knowledgeable of their products and services. I can always count on them to address the smal Everyone at this dealership is friendly, helpful and very knowledgeable of their products and services. I can always count on them to address the smallest concerns. They even did a complete check of my BMW before our polar vortex this year in Chicago, just to make sure my car was ready for the big freeze. I would recommend this dealership to anyone interested in purchasing a BMW. More

forward collison warning does nto work whether it is fair to blame the dealer for what I believe are design flaws in my 2018 MB C300 is questionable. The service mgr. has been very cooperat whether it is fair to blame the dealer for what I believe are design flaws in my 2018 MB C300 is questionable. The service mgr. has been very cooperative but has no way to repair what I believe are design defects by MB. I wrote to Mr. Bill Knauz (the owner) and never even received a reply from him or anyone else! In my opinion, the forward collision avoidance system (AEB) in my 7 mo. old 2018 Mercedes C300 SIMPLY DOES NOT WORK. I special ordered the car with the 997 pkg that includes, Driver Assistance, BAS+, and distronic I have been close enough to stopped or slowed down vehicles on the highway, that it should have at least alerted me (beeped) if not started to auto brake. During my 8,000 miles of driving, I have had cars cut in front of me or turn in front (as they went through a red light) and there has been no alert much less any braking. In addition, I was surprised to find that this vehicle apparently DOES NOT HAVE rear cross traffic alert other than perhaps from 2 feet away. That is, if I am backing up and there is traffic coming from the side, there is no alert! Even worse, if there is a pedestrian BEHIND the car or walking behind it, there is no alert other than if they are 1-2 ‘ away which is much too close to be able to stop. Granted, the rear camera works fine, but if my head is turned to look back as I am backing up, I cannot see the screen on the dash. The MB manual states: “if active brake assist detects that there is a risk of collision, you will BE WARNED VISUALLY AND ACOUSTICALLY. If you do not react AUTONOMOUS BRAKING CAN BE INITIATED IN CRITICAL SITUATIONS.” And further that “autonomous braking works at 4-124mph for moving objects and 4-31 mph for stationary objects.” I have made at least 4 visits to two different MB dealers and all they will tell me is that “their computer shows no problem.” they are unwilling to drive the car to attempt to simulate when AEB should work. All of these are common features on MANY $35,000 vehicles in 2018; I have driven some of them and the alerts and auto braking + rear cross traffic and rear pedestrian alert works very well. MB corporate is incredibly uncooperative which is truly shocking for a company that prides itself on its safety record and reputation. More

Dealer made mistake, hung up when I called for assistance When I purchased my car I was given a non-functioning key (one of multiple issues experienced with this dealership). In an attempt to get the key wor When I purchased my car I was given a non-functioning key (one of multiple issues experienced with this dealership). In an attempt to get the key working, it involved a phone call with Bob Graziano. He was asking for me to pay for the issue and the dealership would supposedly reimburse me later. Given the multiple broken promises I came across throughout my experience at this dealership, it seemed skeptical to have me pay and then be paid back. While I was admittedly irritated on the phone following their request to do so, I was never disrespectful, insulting, etc. Bob, however, decided to demand that I either pay or drive my car cross country to get the key working and abruptly hung up. I'm not one to write reviews like this and it feels odd even doing so, however this was absurd. I had plenty of other dealings with folks her that were without issue, but, should you give them your business be sure to avoid Bob Graziano. More

Detailed overview of my Hyuandi sport. Rob Caldwell volunteered to go with me for a test drive. He gave me very detailed hands on review of all basic and advanced features of my car. He was Rob Caldwell volunteered to go with me for a test drive. He gave me very detailed hands on review of all basic and advanced features of my car. He was extremely polite, nice, patient and courteous. I learned a lot more about my car. He turned on lot of available features that I was not aware of. Thank you Rob. More

Recalls not accepted! I have bought 3 BMW's from Knauz. Over the years I have noticed a decline in service. Most recent I have 2 recalls on my X5. I called for an appointme I have bought 3 BMW's from Knauz. Over the years I have noticed a decline in service. Most recent I have 2 recalls on my X5. I called for an appointment and they told me the parts are unavailable. I later finally received a postcard and email stating the parts were in and to make an appointment. I called to make an appointment and now they don't have the parts. After a lot of complaining I was given the answer they will have to order the parts. Just one example of their very poor service. I have more. More

Amazing!! The team Was above and beyond !! Wow !! Loved Bob- was so accommodating, rich in knowledge, rich in expectations for his team and my experience and The team Was above and beyond !! Wow !! Loved Bob- was so accommodating, rich in knowledge, rich in expectations for his team and my experience and rich in the culture of excellence!! Thank you !!!!!! More

Excellent Service & Value Every contact I have with Knauz BMW Service, specifically Josh Paez , is always a pleasurable experience. The work that is going to be performed is cl Every contact I have with Knauz BMW Service, specifically Josh Paez , is always a pleasurable experience. The work that is going to be performed is clearly explained, I receive a clean loaner vehicle and am kept abreast of when I should expect to get my vehicle back. When I pick up the car it is always clean and the fixed has been performed properly the first time. I consider my self to be a "car guy" and therefore I have high expectation, I have never been disappointed. While Knauz is not the closest BMW dealer to me, I feel that the excellent service and fair pricing is worth the trip. More

Above and Beyond I damaged the front bumper cover of my 2016 640. George secured a sales loaner vehicle while my car was being repaired. The repair took one week. Than I damaged the front bumper cover of my 2016 640. George secured a sales loaner vehicle while my car was being repaired. The repair took one week. Thanks to George and Knauz for going above and beyond to take care of me! More

Incredible Service Just wanted to express my deepest gratitude to all the personnel involved in servicing my BMW. I would specially like to Thank Karileny Mendoza for th Just wanted to express my deepest gratitude to all the personnel involved in servicing my BMW. I would specially like to Thank Karileny Mendoza for the respect and professionalism shown towards my family and I. I have never had such a pleasant experience at any other car dealership in my 25 years of dealing with car dealerships. There is no doubt where I will be purchasing my next BMW. Thank You once again for making me feel appreciated. More