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Kelly Nissan of Woburn

Woburn, MA

4.4
982 Reviews
At Kelly Nissan of Woburn, we offer a wonderful selection of new and pre-owned Nissan vehicles, along with well-maintained non-Nissan pre-owned vehicles. Come on in and take a test drive! Our sales staff will help you find that new Nissan or quality used car that you have been searching for. Our team at Kelly Nissan of Woburn is excited to help you with all of your vehicle purchasing and servicing needs. We have genuine OEM Nissan parts available, Nissan Certified Master Technicians, and a broad collection of new and pre-owned Nissan vehicles for your convenience. We invite you to visit our dealership conveniently located at the junction of Route 93 and Route 128 or start your shopping experience online at our Kelly Nissan of Woburn website. Our dealership looks forward to helping you with all of your automotive needs!
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95 Cedar Street

Woburn, MA

01801

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Showing 982 reviews

February 17, 2024

Courtesy outstanding very friendly and make you feel at home favorite dealership they go the extra mile More

by Sheiladoucette05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Gerardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Kelly Nissan of Woburn responded

Thank you so much, Sheila! We are happy to see that you had the opportunity to work with Brianna and Jesus and they both made you feel so comfortable. We really appreciate you taking the time to share this with us - please do not hesitate to reach out if there is anything else we can do for you!

January 30, 2024

It’s always a great experience and Kelly Nissan in Stoneham mass. I am very confident and I believe they’re very honest what they let me know about my vehicle. Thank you, Herb. More

by herbster54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phi Phi Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2024 -

Kelly Nissan of Woburn responded

You are more than welcome, Herb! We're happy to see that you had the opportunity to work with Phi Phi and Jesus and that they both took excellent care of you! Thank you so much for taking the time to share this with us!

January 22, 2024

The service department is absolutely horrible. AVOID at all costs, they are dishonest and don't stand behind their word or their work. More

by bondnj0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan Teyssedou
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Gerardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2024 -

Kelly Nissan of Woburn responded

We have reviewed are call logs and our database and have nobody in our system with this name and we have not had anyone call that was upset over the past few days. This review is not an accurate review of Kelly Nissan of Woburn, our staff or the outstanding level of services that provide.

January 17, 2024

I go to this dealership again and again because of their great customer service. Service advisor Jesus Alvarez is so friendly and very accommodating every time. More

by danteperinal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Kelly Nissan of Woburn responded

We love to hear that, Dante! We are happy to know that Jesus continues to take excellent care of you and that you always have such a great experience! Thank you so much for your continued support!

January 16, 2024

I dropped my car late afternoon for an appointment the next day … they called just before closing and told me the car would be ready the next morning… everything was in good shape and helped with the coup More

by Kmalbert65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Kelly Nissan of Woburn responded

Thank you so much, Kmalbert65, for sharing your positive experience with us! We're pleased to hear that our team was able to efficiently service your vehicle, and we appreciate your acknowledgment of our efforts to provide the best savings through the coupon. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out!

January 07, 2024

Had looked into a '21 Altima I was really interested in at this property and when I walked in Jomar was quick to greet me and establish what I was looking for. At each point of the process I felt he was an More

by jtowlev1@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jomar Mayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Whelan
Jan 15, 2024 -

Kelly Nissan of Woburn responded

Thank you so much for taking the time to share this with us! It's great to know that Jomar provided you with excellent service and made the car-buying process seamless. We understand that transparency and genuine assistance are crucial, and we're pleased that you felt comfortable throughout your visit. Your satisfaction is our top priority, and it's wonderful to hear that Jomar's focus was on meeting your needs rather than simply making a sale. We value your trust and appreciate your business. If there's anything more we can assist you with or if you have additional feedback, please feel free to reach out!

December 20, 2023

I work in Customer Service / Experience for a living and my experience at Kelly Nissan was excellent. Immaculate showroom and customer waiting area, helpful and friendly service and sales staff were the dif More

by nisaltguy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Richard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gulino
Dec 22, 2023 -

Kelly Nissan of Woburn responded

Thank you, nisaltguy, for taking the time to share your recent experience with us! It's great that you found our showroom and customer waiting area immaculate and that our service and sales staff were helpful and friendly. We're delighted to know that your transition from trading in your 2016 Nissan Altima SL to driving home in a 2022 Nissan Altima SR was smooth, and our team, including Joe and Jim, played a crucial role in making it a positive experience. Your kind words about Joe's customer service skills, advocacy, and follow-up are truly appreciated. We'll be sure to pass on your feedback to him and the rest of our team. If there's anything more we can do for you or if you have further feedback, please don't hesitate to reach out!

December 13, 2023

Jesus in service and Jim the auto tech were very professional in evaluating and servicing my car More

by Racaruso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Falasca
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2023 -

Kelly Nissan of Woburn responded

Thank you, Racaruso, for sharing your recent experience with us! We're pleased to hear that Jesus in service and Jim the auto tech provided you with professional and thorough service for your car. Customer satisfaction is our top priority, and we're glad to know that our team met your expectations during your visit. If there's anything more we can do for you or if you have further feedback, please don't hesitate to reach out!

December 03, 2023

Great team. Fantastic service. Phi Phi was very efficient, thorough and always take care of my car. Thank you to the entire Kelly Nissan of Woburn team! More

by Yilong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Sicari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phi Phi Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Kelly Nissan of Woburn responded

Thank you so much, Yilong, for sharing this with us! We're happy to know that you had a great experience with our team, and that Phi Phi provided you with fantastic service. Efficiency and thoroughness are qualities we strive for in our service, and we're delighted that Phi Phi and the entire team took care of your car to your satisfaction!

November 27, 2023

The service dept at Kelly Nissan is great! Provides professional, courteous, and fast service! Thank you! More

by FLGuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phi Phi Hoang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Kelly Nissan of Woburn responded

We love to hear that, FLGuy! It is great that you had such a pleasant time working with Phi Phi and Jesus and that they both took excellent care of you. Thank you for much for taking the time to share this with us!

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