Kelly Volkswagen

Yes Kelly made it easy Anthony in sales and Barry in finance were both sincerely friendly and personable as well as competent. All questions patiently and thoroughly answere Anthony in sales and Barry in finance were both sincerely friendly and personable as well as competent. All questions patiently and thoroughly answered and no rush on test drives or push on decisions involving the car itself or extras being offered, i.e. extended warranties etc. Which brings us to another subject worth mentioning; Kelly made the best up front offers on warranties and financing without having to ferret them out ourselves, ( my partner is also in the process of making a purchase). In fact, I wasn't even seriously thinking of buying just now but had gone along with her for test drives as she is one of those affected by the TDI buyback. We both ended up purchasing new 2015 TDI Sportwagens cleared for sale this spring. So far so good! More

Smooth purchase From my trade appraisal to the price of the new vehicle to the actual purchase was pressure free and smooth. Courteous and professional staff went the From my trade appraisal to the price of the new vehicle to the actual purchase was pressure free and smooth. Courteous and professional staff went the extra mile to get this purchase complete on my tight time schedule. A refreshing vehicle purchase experience. If you're in the market for a vehicle it's worth giving Kelly motor group a shot. More

Incredible Buying Experience Came in to look at the 2017 Jettas. Was pleasantly greeted by David upon arrival and he pointed me in the direction of exactly what I was looking f Came in to look at the 2017 Jettas. Was pleasantly greeted by David upon arrival and he pointed me in the direction of exactly what I was looking for. He answered any and all questions I had about the car, whether technical or financially related. This was perhaps the smoothest buying experience I have had to date. David and the Team at Kelly VW really tried to accommodate me and get me the car I wanted, for the price I could afford. I plan on having this car for a long time, however I know exactly where and who I will be getting my next VW from! Thanks again David! More

Kelly VW Danvers Kelly is quick to respond to my needs. They are polite and efficient. The salespeople are never pushy and the service staff are responsive and always Kelly is quick to respond to my needs. They are polite and efficient. The salespeople are never pushy and the service staff are responsive and always have a loaner car for me if needed More

Friendly and Professional Service As soon as you walk in you are greeted by a friendly and professional staff. Not only do they try to work with you to stay within your budget they als As soon as you walk in you are greeted by a friendly and professional staff. Not only do they try to work with you to stay within your budget they also try their best to get you the deal you need. More

Excellent customer service!!!! From the first phone call to the salesman James to finance with Jackie, all was completely friendly, informative, no pressure. Consummate professional From the first phone call to the salesman James to finance with Jackie, all was completely friendly, informative, no pressure. Consummate professionalism. Wow, a great experience all around. Highly recommended over other vw dealers. We drove 55 miles to go there. Was worth it. More

Exceptional Service I brought my car in for regular service and an inspection sticker. I waited for my car which I normally do. The wait was quick and the service was ex I brought my car in for regular service and an inspection sticker. I waited for my car which I normally do. The wait was quick and the service was exceptional. The service team was very professional especially Kevin and Nick. Both were very pleasant and thorough regarding my car. They made me feel right at home. Thanks Kelly VW!! More

Thank you for prompt, excellent service! Stopped in for an inspection sticker without an appointment. Ron was extremely attentive and helpful. Gorgeous dealership. Superior customer service Stopped in for an inspection sticker without an appointment. Ron was extremely attentive and helpful. Gorgeous dealership. Superior customer service. I highly recommend Kelly VW's service department! More

Lease return process needs significant improvement A few months ago I found myself saying, "I probably won't lease again". Today it was made clear that I will never lease from Volkswagen , or Kelly fo A few months ago I found myself saying, "I probably won't lease again". Today it was made clear that I will never lease from Volkswagen , or Kelly for that matter ever again. The return was antiquated and messy. I work in financial compliance so I tend to be timely and prepared. I called the dealership to find out if an appointment was required for return and what I should do in preparation. I had already completed a several points checklist, which included a 3rd party inspection of the vehicle. I was told that it would be quick and no appointment was necessary. I showed up and was asked if I had an appointment (strike 1) and had to wait. Then, when I relayed that I was not interested in getting into a new lease or purchase a VW, they made me wait longer (2). I could see and hear the two people chatting casually in the glass clad showroom with no customer in sight. I was told that the manager was busy and ended up waiting for an additional 20 minutes. Since the return, I received 2 letters from VW departments that are considered separate entities from dealerships which required additional documentation and steps(3). Because dealerships do not have direct lines of communication with the Tax and Credit department, the customer acts as a middle man. It is not streamlined for the customer and should be. The gripe is both with VW leasing and the dealerships inability to facilitate a solution that reduces the strain on the client (thumbs down). I own a new Volvo now, and love their level of service. Take a tip VW. I really wanted to love German engineering, but have been disappointed with the ancillary services of the business. More

Expensive Again you charged me $2.85 to fill my windshield washer that was already full. This was always free as part of the oil change. It's nice that you clea Again you charged me $2.85 to fill my windshield washer that was already full. This was always free as part of the oil change. It's nice that you clean inside the car and wash it outside but that's not free either. Your shop rate is about $99 per hour times 2.2 hours charged plus parts and my car was at you shop at 07:50 and out at 09:22, that's 1 hour and 32 minutes so you must be using new math. I know you must have a great explanation of the changes. More