Kelly Volkswagen

We had the best experience with Jorge! He made us feel so comfortable without being pushy at all. He was very personable and he made us feel really good throughout the whole process of buy He made us feel so comfortable without being pushy at all. He was very personable and he made us feel really good throughout the whole process of buying our ultimate dream car!! Couldn’t be happier - thank you again!! More

I purchased a 2020 Toyota Camry last week and the sales process went very well, until I picked up the vehicle. I identified that the rear brakes needed to be looked at. When I arrived to pick up the veh process went very well, until I picked up the vehicle. I identified that the rear brakes needed to be looked at. When I arrived to pick up the vehicle the sales person acknowledged the brakes needed to be replaced and the service department was replacing them and would be done soon. An hour later, the sales person said he felt awful but the brakes hadn't been delivered yet but we could schedule a time for me to come back. At this point the inspection sticker needed to be done. Thirty minutes later I was informed that the inspection system was down state wide. No problem, I said I would schedule an appointment and get the brakes and sticker done. On Monday, I set up an appointment for today. When I arrived today the service manager questioned why I was bringing a Toyota to the Volkswagen dealership. I gave him the back story. He spoke with the sales person and I was told the car would be worked on. I waited for 2 hours before asking the status of my vehicle. The service manager said my vehicle was still being worked on and he notified my sales person. The sales manager informed me that the work on the vehicle had not started yet. At this point I let the sales team know I was done being jerked around and asked for the inspection sticker fee and I would deal with it on my own. I found the sales team to be responsive but the service team didn't want anything to do with dealing with a vehicle that wasn't a Volkswagen. I would be very aware when purchasing any vehicle that isn't a Volkswagen since the service department doesn't care about that type of customer. More

I waited for a week while my car sat at the dealer to get someone to quote me on buying back the car. They gave me a low price because they said it had been in an accident, but it wasn't while I had it. I pu someone to quote me on buying back the car. They gave me a low price because they said it had been in an accident, but it wasn't while I had it. I pulled the carfax and found there was an accident that was undisclosed when they sold it to me. More

Jorge was so personable, I never felt like I was being pressured. He listened and was extremely knowledgeable about each car I Test drove. Everything was so easy, from the test driving to the paperwork. E pressured. He listened and was extremely knowledgeable about each car I Test drove. Everything was so easy, from the test driving to the paperwork. Even the financial members were real humans! 100% recommend Kelly VW and Jorge. More

Very pleasant car buying experience. Jorge was incredibly knowledgeable and pleasant, and we never felt being put under pressure to buy a car. Jorge was incredibly knowledgeable and pleasant, and we never felt being put under pressure to buy a car. More

Best overall dealership experience I’ve ever had. Buying my 2018 Golf R was painless and non-pushy, a rare set of qualities nowadays. Since then, the service department has absolutely been on Buying my 2018 Golf R was painless and non-pushy, a rare set of qualities nowadays. Since then, the service department has absolutely been on point. Easy to make appointments, things cost what they say they will, the place is clean and nice to wait in, great staff. Highly recommended! More

They do what they say they are going to do, they are transparent and likeable. transparent and likeable. More

This was the best car buying experience I have ever had. No pressure sale. Friendly helpful and kind. I would highly recommend. No pressure sale. Friendly helpful and kind. I would highly recommend. More

My wife & had a great customer experience with George Souza & Jorge Ochoa. Perfect combination..MEMORABLE!!!! Wish I could express similar sentiments for the receptionist who glanced at us as we entered, Souza & Jorge Ochoa. Perfect combination..MEMORABLE!!!! Wish I could express similar sentiments for the receptionist who glanced at us as we entered, did not greet us. We waited 10 seconds before we asked for assistance. I strongly recommend Management brings this matter to her attention or perhaps a “Reinforcement Training” session on greetings best practices. More

I have been getting my Passat serviced at Kelly which just hit 211,000 miles. Manny the service advisor is excellent, and a pleasure to work with. He was honest and straight forward about my car. High just hit 211,000 miles. Manny the service advisor is excellent, and a pleasure to work with. He was honest and straight forward about my car. Highly recommend going to see him. More